Strathberry Reviews
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Reviews (25)
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East west mini purchase
I recently got the East West mini bag from this store, and I gotta say, their service is top-notch. When I got my order in June, I realized I accidentally ordered two bags instead of one due to a system glitch. I contacted customer service right away, and they actually replied within 2 hours even though they're overseas. The staff was super quick and fixed the issue, so I only got one bag like I wanted. The bag itself came in just a week, and I'm so happy with it. I was a bit nervous to buy from this store because of some bad reviews online, but I'm really glad I went with my gut because my experience was great.
Online purchase experience
I recently bought something online and had a bit of a mixed experience with the return policy. I was really interested in the brand because they make top-notch products, and I gotta say, the stuff I got was great. But when I saw it in person and it wasn't what I expected, I decided to return it. I was bummed out to find out that I had to pay for the return shipping, which ended up being a lot of money. I get that they say that on their website, but I think it could surprise a lot of people, especially those who are more focused on the product itself instead of the details.
Bubbling bag purchase
I snagged this bag right before Black Friday and was so bummed when I saw it had bubbling on the side when it showed up. Luckily, the folks on the customer support team were fabulous and got it all sorted out by sending me a fresh bag and setting up the return of the messed-up one. As an added bonus, they also gave me back the extra cash I paid since the bag went on sale during Black Friday. Chelsea from customer support was super nice, understanding, and really good at fixing things. I'm absolutely loving my new bag and super thankful for their assistance.
Two handbags
OMG, I went to the store to buy these really cute handbags that I saw online. I really wanted to get two because they were both so perfect! But when I got there, the salespeople were not helpful at all. I was having trouble with the straps, and they just ignored me! They were totally focused on their own conversation and didn't even bother to greet me or offer assistance. How rude, right? So, I left and decided to order them online instead. Thank goodness I read the reviews beforehand. I definitely avoided a bad situation there!
Bag from sale
I bought this bag on sale and couldn't wait to get it. But guess what? The delivery company messed up and sent it back before I could even lay eyes on it! Can you believe Strathberry sold it to someone else without even letting me know? I was so upset about the whole situation - the lack of communication and mix-up with my order was just terrible. I would not suggest buying anything from this company.
Cashmere scarf with embroidered initials
I just bought my wife a cashmere scarf with her initials embroidered on it for Mother's Day. Even though they promised it would be delivered in time, it actually arrived almost 2 weeks late. When I reached out to customer service, they only offered me a £20 refund at first. I was pretty upset and after telling them how disappointed I was, they finally gave me a full refund. But it's still kind of a bummer that they didn't do more to make up for the mistake, especially since it's supposed to be a luxury brand.
Recent bag purchase
I recently bought a bag that I'm really impressed with. The customer service at the store was great - they were super quick to respond and gave me all the info I needed. The bag itself is top-notch too, with really nice stitching and strong materials. You can tell that this company really cares about what they're making. I'm pretty confident this bag will hold up for a long time. I'd definitely suggest checking them out if you want a bag that's both high-quality and long-lasting.
E/W mini bag
The E/W mini bag is so pretty, I love it! It looks amazing and I would definitely give it 5 stars just based on appearance alone. But here's the deal. The website claimed it could fit my iPhone pro max, which it does, but it's a snug fit without a phone case. So, the sides kind of stick out a bit and that kind of bothered me. But if that doesn't bother you, then you should be good to go!
Beautiful items, 1st class service
I recently bought something from this company and let me tell you, I am so happy with how everything turned out! The stuff I got is just gorgeous and you can tell it's super high quality. The customer service I got was amazing, from the beginning to the end. This brand is now my go-to favorite. I totally suggest this company to anyone looking for fancy and stylish accessories.
Vanilla Mosaic Nano bag purchase
I just got myself the Vanilla Mosaic Nano bag and let me tell you, I am so excited about it. The quality is top-notch, the design is so classy, and it's totally worth the money. They shipped the bag quickly and it came in this really nice package, making it feel even more special. I've gotten a ton of compliments on it and I'm just over the moon with my new bag.
Purchased defective items
I bought some stuff that ended up being defective and totally not what I expected. The leather wasn't as nice and flexible as the pictures online made it seem. Dealing with returning the items was a pain, had to go through the whole process twice, so annoying. Really hoping that the replacement I'm waiting for isn't a knock-off like the first one.
East West Mini bag
I picked up this bag for my mom while shopping in the city, and she absolutely adores it! She takes it with her everywhere she goes and even got some matching accessories to go with it. The bag is really nice and has a fancy look to it.
East/west purse order
I ordered the east/west purse from this company five days ago and I still haven't received any updates on my shipment. The tracking number they gave me shows that FedEx is just waiting for the item to be shipped, they only created the label. Their website said it would take 5 days for delivery in my country, so I'm getting a bit anxious with nothing happening. I emailed customer service twice but got no response. I buy luxury bags often, and I'm really disappointed with how this brand is handling things. Other luxury brands I've bought from have never given me these issues, so I'm starting to wonder why I even gave this brand a chance.
Burgundy bag replacement
I'm really excited about my new bag, everyone! It was a long process getting it replaced, but I finally got the burgundy one I was hoping for and it's awesome. The wait was definitely worth it, and I'm so thankful for all the help I received. Thank you!
tote bag
I got this tote bag back in November of 2022, but now, less than 2 years later, the paint is already starting to peel off the magnets. I contacted customer service to see about getting it fixed, but all they told me was that this isn't normal and they can't do anything to help. I mean, shouldn't this bag be better quality considering the price?
Handbags and accessories.
I recently bought a couple of handbags and accessories from this brand, thinking they would be super high-quality because of the price. I fell in love with a bag I saw a celebrity rocking and thought it would be a great addition to my collection. But man, was I bummed when the gold buckle on my wallet just straight-up broke after barely a year, with hardly any use. And don't even get me started on the leather handles of my handbags - they started to wear down even though I barely used them. I take good care of my stuff, so it was pretty frustrating to see these products not live up to my standards. I definitely feel like I didn't get my money's worth with these buys, so I'm definitely steering clear of this brand in the future.
Handbag repair under warranty
I gotta say, I had the best customer service experience at this place recently. My handbag needed fixing, but turns out it was covered under warranty. The staff took care of the repair super quickly, and now my handbag looks good as new. I couldn't be happier with how everything turned out, and I'm so thankful for the amazing service I received.
Luxury handbag
I recently bought a luxury handbag from this company, and let me tell you, I was really let down by the whole thing. The bag I got wasn't what I was expecting at all, and to top it off, it was the wrong item - a real hassle since it was supposed to be a special gift for my 10th anniversary. Not only did the customer service not really get what was going on, but the business practices seemed sketchy. And to make matters even worse, when they sent a replacement, I had to pay import duties on it, just adding to the headache. My advice to anyone looking to buy luxury stuff - stay away from this company and splurge a little extra somewhere else for a better shopping experience.
Black East West bag
My experience with this brand was awful. I bought a black East West bag and when it got here, it looked really used and beat up. It had marks, scuffs, dents, and even lipstick stains inside. It was obvious that someone had already used it and returned it. Dealing with their customer service was a total nightmare. They ship with FedEx, but it was super hard to schedule a return without making an account. When I called for help, they just told me to go back to the website and didn't want to help with the return. I'm never buying from this brand again and I definitely recommend others to avoid them too.
