AirportParking23 reviews
This score is based on 23 genuine reviews submitted via US-Reviews since 2021.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Not worth the hassle, but it worked enough to get me home
it was usable, but not what I expected. I booked indoor valet because I was arriving after midnight in winter and I didn’t want to mess with frozen locks or snow on my car. As a single woman traveling alone, that felt like a reasonable safety and convenience choice. In practice it was a mixed bag. The shuttle from the hotel lot to the airport was fine. Short ride. Driver asked me to lift a heavy bag into the shuttle, which I did. He made an offhand comment about enjoying his coffee after we tipped him, which felt like a passive nudge that we hadn’t tipped enough. I shrugged it off. That first trip was cold and quick, and it got me to the right terminal door, so no big drama there. Coming back was the part that annoyed me. I called the pickup number and they got to the curb in a few minutes. Again, same expectation: you handle your own luggage mostly. This second driver did help me with my suitcase up the shuttle steps, eventually, so that part was okay. The shuttle itself felt old. Bumpy. The driver avoided potholes like he was trying to be careful, but it still felt like the shocks were shot. Again, only five minutes, so I kept thinking, just get me to my car. The real problem was locating the car. They told me it was in the first row inside the lot. I asked a couple times if it had been parked indoors all week. They said yes, yes. So I walked out in my summer sneakers, light jacket, and a heavy suitcase into the freezing dark lot at 12:30 a.m. Looking for the car. When I found it it was caked in hard, icy snow. That ruined the whole point of indoor valet. I had to scrape and bang and get my hands freezing just to be able to see out of the windshield. Not great, especially after flying overnight. I called support the next day. They said they'd talk to the manager and call back in five minutes. That call never came. Five days later I called again. My tone was probably sharp at that point. They asked for all the same info again and then asked for proof. Fortunately I had taken a picture when I found the car, otherwise I doubt they would have credited me anything. After the back-and-forth they refunded about $22. Small consolation for a tense, cold slog. I have used other airport parking services before that were more straightforward and actually kept cars free of ice. This one was passable, but the delivery didn’t match the promise. If you value convenience and warmth, I’d rather park at the airport next time.
Late-night indoor valet — mixed bag
they take your car, park it inside, you avoid ice, you get a shuttle to the terminal. Simple. In practice it was… uneven. The shuttle from the hotel lot to my airline door was fine for what it was — five minutes, cold seats, the driver asked me to lift my bag into the van (it was heavier than I expected), which I did. After tipping he made a casual comment about enjoying his coffee, and I got the impression we weren't generous enough. I let it go; I was tired, and it was a short ride. Coming back a week later was where things started to unravel. I called the pickup number, got directed to the curb, and the minibus showed in about five minutes. This driver didn't immediately offer help with my suitcase, and the bus itself felt like it had seen better days — rough ride, like there were no shocks. Small thing, but when you're lugging luggage you notice. He did help eventually getting my bag into the overhead rack, which I appreciated, but it was inconsistent. Then the big issue: when they told me my car was in the "first row," I asked if it had been inside all week. The reply was a shrug and a quick yes. So I went out in my sneakers and a light jacket, pulling a heavy suitcase across a dark, icy lot at 12:30 a.m., because I expected an indoor car. When I found it, it was crusted with ice and hard-packed snow — the whole point of paying for indoor valet defeated. I won't lie, I was angry and cold and had to scrape and chip at the ice enough to get moving for the hour drive home. I called support the next day; they said they'd talk to a manager and call back in five minutes. That didn't happen. After multiple calls I finally sent photos (good thing I took pictures when I found the car), and they refunded about $22. Not nothing, but not the kind of compensation that makes up for the hassle or the time spent in the cold. In short: it felt safer in theory, but the execution was sloppy — mixed levels of helpfulness, rough vehicles, and a false claim about indoor storage. If you're doing this for safety and to avoid winter mess, weigh the convenience against risking basically the same cleanup you'd get if you parked yourself. For me, next time I'll probably just park at the airport and deal with my own ice.
Late flight delay charges
I was pretty upset about being charged for a whole extra day just because I was an hour late picking up my car. My flight was delayed, so it wasn't really my fault. And on top of that, I had already paid for a full day of parking even though I only used it for half the day. It just didn't seem right to add on another full day for being just an hour late. It left a bad feeling and made me feel like they were trying to rip me off as a customer.
Pre-paid parking
I paid for parking ahead of time, but when I arrived, all the spots were taken! I had to circle around to five different lots before finally finding a spot. It was super stressful, and I almost missed my flight because of it! Now I gotta shoot an email to the company and see if I can get a refund. Such a terrible and stressful situation!
Easy online reservation
This was my first time using this parking service and I have to say, it was a pretty good experience overall. The online reservation process was super quick and simple, which made it really easy for me to secure a spot for my car while I was traveling. The shuttle ride to and from the airport was right on time and efficient, which saved me a lot of time and hassle. When I got back to the parking lot, my car was already there, all cleaned up and ready to go, which was a nice surprise. The staff at Joy Parking were really friendly and helpful, which definitely added to the positive experience. The price was fair, especially considering the convenience and great service they provided.
Parking experience
I had a really great experience with the parking service. The staff was so polite and helpful. The shuttle service was quick and convenient. I parked my car late at night and got it back early in the morning, and both times the staff was so nice and quick. Overall, I have no complaints about my experience.
Purchase experience at the airport parking lot in Houston Hobby
I had a really frustrating time at the airport parking lot in Houston Hobby recently. The receipt they gave me didn't have a barcode, so I couldn't get in the parking lot like they said. I tried calling the office, but no one picked up, and there was no parking spot available near the office to go in person. In the end, I had to buy my parking online from the airport service to get a barcode and finally park my car.
DFW airport hotel parking
I was expecting a ride at 5 am, but turns out the hotel didn't have a shuttle at that time. I tried to cancel right away, but they still charged me $5. They shouldn't let you book if they can't provide what you need when you need it!
Efficient and friendly service
I had a great experience with the parking service I used. The drivers and staff at the booth were so nice and helpful the whole time. The driver who took us back to our car really went the extra mile to make sure we were safe on the icy ground.
Flight Delayed Email
Man, I got this email telling me my flight was delayed, so I figured I should change my parking reservation with this company. But when I asked them, they were all, "Sorry, can't help you with that." It was such a letdown, ya know? I mean, what if my flight ended up getting canceled? Then what? Ugh, seriously not cool. I'm definitely gonna check out a different company next time that's more willing to work with me.
Parking pass purchase for Las Vegas Airport
I recently bought a parking pass for the Las Vegas Airport and it was a disaster. First of all, I didn't even get a confirmation after I bought it, so I had to make a bunch of phone calls just to talk to a real person. Finally, I got the confirmation email, but it was a mess. It hardly had any info and basically said I had to figure everything out on my own. I was supposed to contact the hotel for parking directions, which was ridiculous. Have you ever tried getting help at a casino hotel in Vegas? Good luck with that. When we got there, there wasn't a spot for us to park and no way to call for the shuttle to take us to the airport. It was a total nightmare. In the end, I had to suck it up and park at the airport, spending even more money to make sure I didn't miss my flight.
Convenient, shuttle service
I had a great time at that parking spot. It was super convenient being close to the airport and having a shuttle available to take me there. The only hiccup was when I got back from my trip, I didn't know I had to call the hotel for the shuttle to pick me up. I ended up waiting around for 20 minutes before figuring it out. Even though it was a little annoying, I'd still park there again next time.
Last-minute purchase of parking pass
I just wanted to share my recent experience with buying a last-minute parking pass. I bought it an hour before I needed it, but never got a confirmation email. Even though I know computer stuff, I couldn't find the pass anywhere. So, when I got to the lot, I had to pay for parking all over again. I tried calling customer service for 20 minutes, only to be told I couldn't get a refund because I missed the check-in time. The call ended suddenly when the rep just hung up on me. I have to say, I was pretty let down and not happy with the service.
Airport parking reservation
I had the worst experience trying to reserve airport parking through this service. I paid but never got an email confirmation. I tried calling customer service multiple times, but no one ever answered or called me back. This lack of communication is not cool. I ended up having to find last-minute parking somewhere else which was super stressful and annoying. I definitely don't recommend using this service.
Off-site parking reservation
I recently booked off-site parking at a hotel in Calgary, Alberta. I was happy at first with the good prices, but then realized they were in US dollars, which was a letdown. Still, I went ahead with the reservation. I never got a confirmation email, even after reaching out to customer service multiple times. When I got to the hotel, they couldn't find my reservation, so I had to find another parking spot. And even though I didn't get the service I paid for, they still charged me the full price. Trying to get a refund was a bust because the customer service people I talked to were not helpful, rude, and even sarcastic. I tried to sort things out through emails, but the company wouldn't budge on giving me a refund. My whole experience with the service was really disappointing, and I probably won't be using them again in any city.
Reservation cancellation refund issue
I had a really bad time trying to cancel my parking reservation through this other website. I called to cancel four days before, but after I canceled, I didn't get my money back. I contacted customer service, and they told me to reach out to some other company that deals with their reservations. But when I tried calling, no one answered and my messages went ignored. This lack of support from them is just not okay, and I definitely won't be using their service again.
Airport parking service
My experience with the airport parking service was a major letdown. I reserved a spot for my car, but when I got there, no one was around to help. There wasn't any security in sight, just a locked door with a sign that said "full." I was stuck at the airport, needing a friend to give me a ride and get my car back. The company's lack of communication and support was totally unprofessional and unacceptable.
Second-time parking reservation
This was my second time booking parking through this site, and I gotta say, it was smooth sailing once again. The website is super easy to use, which makes booking a breeze. I really value how convenient and dependable this service is.
Email support issue
I gotta tell you about this annoying thing that happened to me the other day. So, I tried to reach out to their customer service by emailing the "support att airportparking.com" address they gave me. But guess what? The mail servers bounced back my emails saying the address didn't exist! It was such a headache and now I'm stuck not knowing how to get help. It just seems so sketchy to me that a company would give out a fake email like that.
Reserved parking through their website
It's 15 in the morning and I already paid $134.00 upfront. But guess what? I never got that confirmation email they said I would. I tried emailing their customer service two times already and still haven't heard anything back. Their website specifically says you'll get a confirmation email right away, but that definitely didn't happen for me. It's so frustrating and disappointing. Honestly, this whole situation feels like a scam. Now I have to go through the trouble of disputing the charge with my bank. I work hard for my money, I can't just throw it away like that. Save yourself the headache and stay away from this mess!
About AirportParking
Are you traveling outside Los Angeles by air and you looking for a safe spot to park your car? Look no further as AirportParking offers parking services for your automobile when you are not in town. But the question remains; how safe is the vehicle parked at their lot? How expensive is its Airport packing? Can the request for Airport packing service be canceled, If I change my mind? We might not offer substantial answers but all of these questions are answered by independent reviews from existing customers of this platform.
About AirportParking
AirportParking is an online platform where users can get airport parking services for their automobile when they leave town. They have a number of parking lot nationwide.
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Product and services of AirportParking
They offer their parking services in a number of airport in the US and Canada, some of the airports include: Boston Logan International Airport, Denver International Airport, Los Angeles International Airport, Miami International Airport, JFK International Airport, San Jose International Airport, Chicago Midway Airport, Ronald Reagan National Airport, San Francisco International Airport all in the US, to mention a few are the airport offering AirportParking.
Compliments, complaints, and tips for AirportParking
Have you used any of their parking services? Did you meet your car in the same condition you meet it? How would you rate their service delivery? Would you recommend their services to individuals leaving town and are in search of a place there they can leave their car? Please, do kindly leave a review here, as your take will help AirportParking improve on its service delivery.
Details
Contact Information
1640 5th Street, Suite 202
90401 Santa Monica
United States
Categories AirportParking
Services | Other Goods & Services
Page Statistics
Last update: May 2026
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Review with most votes
Useful Must try this
Service wise it's great to depend on Airport Parking company Hundred plus airport they are covering to facilitate passengers I personally appreciate your cooperative team for he... Read onBy: Scott