BrightLocal Reviews
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Reviews (20)
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Customer service
Oh my gosh, Edward was seriously awesome! He was really helpful and super nice, I can't even believe it. The BrightLocal team is seriously top-notch for having such amazing customer service. They really know their stuff and are always so willing to help out. If I ever have a question, I know I can always reach out to them for some answers. Huge thanks to the BrightLocal team, you guys are the absolute best!
Citations discrepancy resolution
I had a really awesome experience with this service! The folks on the team really went all out to help me straighten out some mix-ups in my client's citations. They not only fixed the problem quickly, but they also took the time to break down what caused it and gave me some tips on how to stop it from happening again. I was super grateful for their professionalism and how focused they were on making sure I was happy with the service.
Citation finding question
The customer service at BrightLocal is always amazing. I had a question about finding a citation that showed as "submitted" in my campaign and the agent was super helpful. They explained that it should update itself once accepted and gave me more ways to verify the information. They even took the extra step to check with the team to make sure everything was on track. The staff is incredibly helpful and knowledgeable!
Customer service experience
I had the most amazing customer service experience ever! Paula was like a superhero, coming in and fixing my problem quickly. She was extremely friendly and made me feel like a VIP. The entire team was nice and made me feel special. I'm thrilled with the service, they're the best!
Citation builder purchase
I just bought this citation builder service and I have to say, it completely blew me away. The interface is super easy to use, customer support is amazing, and what really sold me on it was the fact that they offer permanent submissions. None of that sneaky pricing stuff or making you renew every year for crazy high prices. I spent about $1,000 and got tons of listings for two different locations that I can easily update and keep forever. The value and pricing of this service are seriously unbeatable.
Ethical and transparent listing management
I've had some really bad experiences before with companies that handle listings. It felt like they were holding me hostage because they wouldn't let me access my own listings if I wanted to make a switch or some changes. Dealing with them was a total nightmare. But then I stumbled upon BrightLocal and it was a game-changer. They're upfront and honest about their deals, and best of all, they don't trap your listings. When you decide to part ways, your listings are still yours to keep. Their ethical approach is what keeps me coming back as a happy customer. BrightLocal definitely has my business anytime!
Customer service experience
I recently talked to a customer service person at this company, and I gotta say, they really knew their stuff. They were able to help me out with my problem, give me some great advice, and handle everything quickly. It was nice to actually chat with a human instead of dealing with bots or waiting forever on hold.
Customer service and data accuracy
I just wanted to share about the awesome customer service I received from this company. Their data is spot on. Carmi and the team were quick to help with any problems and I was really grateful for their professionalism. It left me feeling super satisfied.
Citation-building campaigns
We've been using BrightLocal since 2019 for our wedding planning biz and it's been great. Their citation-building campaigns are top-notch. We decided to branch out and start Sunny Beach Photo, and when we got in touch with Luca Maxwell Harrison from Brighton, we were blown away. His expertise and professionalism were next level. Luca really went the extra mile to help us boost our online presence and we're so grateful for all his help.
Local SEO services
My experience with BrightLocal was fantastic. I needed some Local SEO help, so I contacted their team. I was really impressed by how fast Mike and Trixy were able to talk to me. They were so attentive and really listened to all my questions and worries, giving me really detailed and helpful answers. You could tell they knew their stuff and were great at explaining things. I definitely suggest BrightLocal and their team to anyone looking for Local SEO services.
Got help with citation builder campaign
Today, Mike gave me a hand with my citation builder campaign and he did an awesome job. He was super quick, smart, and friendly. He took the time to answer all my questions and I felt really confident about my campaign after he helped me. Definitely giving Mike an A+ for his work!
Software purchase
I've been with this company for years and I gotta say, their service always goes above and beyond what I expect. Whenever I need help or have questions, the BrightLocal team never fails to give me clear and detailed answers. I'm a big fan of this company because of the great experiences I've had, but they keep surprising me with how knowledgeable and supportive they are.
Customer support experience
I had a great experience using BrightLocal's chat feature to ask about their services in Estonia and other parts of Europe. The platform was easy to use and the customer support rep got back to me quickly. "Mike" answered all my questions and gave me the info I was looking for. I was really impressed by Mike's professionalism and expertise.
Website services assistance
I decided to give BrightLocal a shot because my website company suggested it. I have to admit, I was a bit confused about some things at first. But then I got in touch with Mike from customer service, and let me tell you, he was amazing. He was so patient and really took the time to explain things to me. Mike helped me figure out what I needed to do to reach my goals, and his ability to solve problems and point me in the right direction was a huge help.
SEO tools and services
I've been using the SEO tools and services from BrightLocal and they've really helped out my business. I was able to take care of my clients' needs quickly without having to sign a long contract with someone else. The only thing I wish was different is that the Citation Builder process could be faster at creating listings when they say they will. Lately, it's been taking an extra week to finish, which might not be a big deal for some people, but for those of us with tight deadlines, it's a bit of a problem.
SEO tools for citations, reputation management, and local search audit
Bright Local has a bunch of useful tools for SEO stuff like citations, handling reputation, and checking out local searches. We really need these tools to give our clients good info and make sure their online presence is top-notch. The Bright Local interface is super easy to use, which helps us out a lot. And the support they give is awesome, always there to help out with any questions or problems we have.
Business citations assistance
The team at BrightLocal really came through for us with our business citations! Gina, Dian, Tresha, Hayden, and Heather were awesome to work with. They were so fast at responding to our questions and concerns, and they got our citations launched super quickly. Thanks to their dedication, we're already seeing some great results for our business.
Local SEO BootCamp
I recently went to a Local SEO BootCamp and was amazed at how much I learned in just one hour. Brad was awesome and I gained more insight into local SEO than I ever did on my own through endless hours of research. I've been using the recorded video as a great resource to keep coming back to for notes and tips. I highly recommend this service to anyone wanting to improve their local SEO skills.
Quick campaign assistance
I had a little trouble with my campaign submission and needed some help sorting it out. Coleen was super helpful and patient, making sure all the info was fixed quickly. And shoutout to Jamie, Trixy, Keyrsten, Nova Alyssa, and Carmi for answering all my questions during my trial. They've all been awesome.
A Reliable and User-Friendly Local SEO Solution
I have been a client of BrightLocal for several months now and I have to say, I am extremely satisfied with the services they provide. The team at BrightLocal has been incredibly helpful in assisting me with my local SEO efforts.
One of the things I appreciate most about BrightLocal is the variety of tools they offer. Their citation builder has been a lifesaver for me, as it has allowed me to quickly and easily create and manage citations for my business. Their reputation management tool has also been invaluable, as it has helped me to monitor and respond to reviews on various platforms.
Another thing that sets BrightLocal apart from other companies is their customer support. Whenever I have had a question or an issue, the support team has been quick to respond and always willing to help. They have also been great about providing training and resources to help me make the most of their tools.
Overall, I would highly recommend BrightLocal to anyone looking to improve their local SEO. They have a great set of tools and a dedicated team that is always willing to help.
Review with most votes
A Reliable and User-Friendly L
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