BrightLocal24 reviews
This score is based on 24 genuine reviews submitted via US-Reviews since 2023.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Late-night reply sealed it
I was checking metrics at 2 a.m., half-expecting silence. For weeks support during UK hours was nowhere to be seen, messages just turned into messy email tickets and my stats kept falling — I was honestly worried. Then one night I got a real reply, someone walked me through the tracking settings and after that my daily checks stopped dropping. Not perfect, still slow sometimes, but that moment I knew it worked and I kept it in my workflow for daily SEO monitoring. Small relief, happy enough.
Small win, weird process
my CV looked good but they hired someone they already knew. Ouch. That did sting, but it also cleared something up for me fast — at least it wasn’t the endless silence. I took it as a push to lean harder on my own network and follow-up differently, and that actually led to a better fit elsewhere. So while I’m not cheering the favoritism, I’m kind of glad the decision was so direct; saved me more time. All in all, mixed feelings, but I learned from it and ended up in a better spot.
Small win after a weird mess
I used this listing service before and it was smooth, so I went back to get my business NAP (name/address/phone) cleaned up again. This time it felt like I hired someone who did half the job and expected me to finish the rest. At first I was just annoyed — listings submitted wrong, some changes ignored, and a handful of details completely overlooked. It’s the kind of thing that makes you sigh and open a new tab to start checking each listing one by one. That’s exactly what I did, late one evening, and it ate up about an hour and a half of my time. Not terrible in isolation, but annoying because I paid full price and had to do the quality control.
Tidy fix for a listing mess
Definitely worth a try — they actually untangled the mess faster than I thought. I brought them in because a client's listings were all over the place after a badly executed DIY clean-up. The team was hands-on and kept me updated. One directory vanished on us, so they dropped the info into a competing site instead. They even uncovered a hidden duplicate listing. Small surprises, smart workarounds, no drama.
Customer service
Oh my gosh, Edward was seriously awesome! He was really helpful and super nice, I can't even believe it. The BrightLocal team is seriously top-notch for having such amazing customer service. They really know their stuff and are always so willing to help out. If I ever have a question, I know I can always reach out to them for some answers. Huge thanks to the BrightLocal team, you guys are the absolute best!
Citations discrepancy resolution
I had a really awesome experience with this service! The folks on the team really went all out to help me straighten out some mix-ups in my client's citations. They not only fixed the problem quickly, but they also took the time to break down what caused it and gave me some tips on how to stop it from happening again. I was super grateful for their professionalism and how focused they were on making sure I was happy with the service.
Citation finding question
The customer service at BrightLocal is always amazing. I had a question about finding a citation that showed as "submitted" in my campaign and the agent was super helpful. They explained that it should update itself once accepted and gave me more ways to verify the information. They even took the extra step to check with the team to make sure everything was on track. The staff is incredibly helpful and knowledgeable!
Customer service experience
I had the most amazing customer service experience ever! Paula was like a superhero, coming in and fixing my problem quickly. She was extremely friendly and made me feel like a VIP. The entire team was nice and made me feel special. I'm thrilled with the service, they're the best!
Citation builder purchase
I just bought this citation builder service and I have to say, it completely blew me away. The interface is super easy to use, customer support is amazing, and what really sold me on it was the fact that they offer permanent submissions. None of that sneaky pricing stuff or making you renew every year for crazy high prices. I spent about $1,000 and got tons of listings for two different locations that I can easily update and keep forever. The value and pricing of this service are seriously unbeatable.
Ethical and transparent listing management
I've had some really bad experiences before with companies that handle listings. It felt like they were holding me hostage because they wouldn't let me access my own listings if I wanted to make a switch or some changes. Dealing with them was a total nightmare. But then I stumbled upon BrightLocal and it was a game-changer. They're upfront and honest about their deals, and best of all, they don't trap your listings. When you decide to part ways, your listings are still yours to keep. Their ethical approach is what keeps me coming back as a happy customer. BrightLocal definitely has my business anytime!
Customer service experience
I recently talked to a customer service person at this company, and I gotta say, they really knew their stuff. They were able to help me out with my problem, give me some great advice, and handle everything quickly. It was nice to actually chat with a human instead of dealing with bots or waiting forever on hold.
Customer service and data accuracy
I just wanted to share about the awesome customer service I received from this company. Their data is spot on. Carmi and the team were quick to help with any problems and I was really grateful for their professionalism. It left me feeling super satisfied.
Citation-building campaigns
We've been using BrightLocal since 2019 for our wedding planning biz and it's been great. Their citation-building campaigns are top-notch. We decided to branch out and start Sunny Beach Photo, and when we got in touch with Luca Maxwell Harrison from Brighton, we were blown away. His expertise and professionalism were next level. Luca really went the extra mile to help us boost our online presence and we're so grateful for all his help.
Local SEO services
My experience with BrightLocal was fantastic. I needed some Local SEO help, so I contacted their team. I was really impressed by how fast Mike and Trixy were able to talk to me. They were so attentive and really listened to all my questions and worries, giving me really detailed and helpful answers. You could tell they knew their stuff and were great at explaining things. I definitely suggest BrightLocal and their team to anyone looking for Local SEO services.
Got help with citation builder campaign
Today, Mike gave me a hand with my citation builder campaign and he did an awesome job. He was super quick, smart, and friendly. He took the time to answer all my questions and I felt really confident about my campaign after he helped me. Definitely giving Mike an A+ for his work!
Software purchase
I've been with this company for years and I gotta say, their service always goes above and beyond what I expect. Whenever I need help or have questions, the BrightLocal team never fails to give me clear and detailed answers. I'm a big fan of this company because of the great experiences I've had, but they keep surprising me with how knowledgeable and supportive they are.
Customer support experience
I had a great experience using BrightLocal's chat feature to ask about their services in Estonia and other parts of Europe. The platform was easy to use and the customer support rep got back to me quickly. "Mike" answered all my questions and gave me the info I was looking for. I was really impressed by Mike's professionalism and expertise.
Website services assistance
I decided to give BrightLocal a shot because my website company suggested it. I have to admit, I was a bit confused about some things at first. But then I got in touch with Mike from customer service, and let me tell you, he was amazing. He was so patient and really took the time to explain things to me. Mike helped me figure out what I needed to do to reach my goals, and his ability to solve problems and point me in the right direction was a huge help.
SEO tools and services
I've been using the SEO tools and services from BrightLocal and they've really helped out my business. I was able to take care of my clients' needs quickly without having to sign a long contract with someone else. The only thing I wish was different is that the Citation Builder process could be faster at creating listings when they say they will. Lately, it's been taking an extra week to finish, which might not be a big deal for some people, but for those of us with tight deadlines, it's a bit of a problem.
SEO tools for citations, reputation management, and local search audit
Bright Local has a bunch of useful tools for SEO stuff like citations, handling reputation, and checking out local searches. We really need these tools to give our clients good info and make sure their online presence is top-notch. The Bright Local interface is super easy to use, which helps us out a lot. And the support they give is awesome, always there to help out with any questions or problems we have.
About BrightLocal
Do you have a business that you wish for it to grow and expand? Are you thinking of the best way to promote your business? If you are affirmative in your answer, then read on. BrightLocal is a company that claims to offer business marketing software that can grow your business in a very short time. But can customers on a low budget afford their product? Have they been in the business for a long time? Do they have positive reviews from their previous customers that have used their products in the past? Do they have a reliable customer service attendant that may come to the aid of customers in case any urgent need arises? Since we have not dealt with them directly, we suggest you read undiluted customer reviews of BrightLocal here to get all the answers to your questions.
About BrightLocal
BrightLocal is a company that offers marketing software that they claim is capable of growing your local business to the level of your choice. The company claims that its products have helped more than 80,000 marketers provide success for their clients and brands. They also boast that their products can help businessmen or women develop awesome online reputation, boost local ranking, build citations, and increase online visibility amongst others.
Products of BrightLocal
BrightLocal offers business marketing software in categories including local SEO tools, reputation manager, citation builder, plans and pricing, and agency lead generator.
Compliments, complaints, and tips for BrightLocal
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Details
Contact Information
2nd Floor, Blenheim House, 120 Church Street
BN1 1UD Brighton
United Kingdom
Categories BrightLocal
Page Statistics
Last update: January 2026
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Review with most votes
A Reliable and User-Friendly L
I have been a client of BrightLocal for several months now and I have to say, I am extremely satisfied with the services they provide. The team at BrightLocal has been incredibl... Read onBy: Florine Kling