MobileHelp Reviews
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Medical alert purchase
I just got myself a medical alert system since I'm 67 and live alone with no family close by. The guy who sold it to me was really easy to talk to and he totally got where I was coming from. He explained how the system could help me out, especially with my fear of falling. With my disability, having that extra layer of support in case something happens is a huge relief. Big thanks to the salesman for really going out of his way to make me feel safe and comfortable in my own home.
Online purchase experience
I bought something online not too long ago, and it didn't go very well. The website wasn't great on mobile, so it was hard to figure things out and finish my purchase. I also had trouble using a coupon code because the discount wasn't showing up right on the site. It made me question if the whole thing was even legit.
Medical alert device purchase
I had a great chat with the person who told me all about the medical alert device. They were really kind and made sure I understood everything. They didn't push me to make a decision and helped me choose the right one for me. Even though I have trouble hearing, they spoke clearly and at just the right volume for me to hear them. They didn't mumble like some folks do. I'm excited to start using this device and share the news with my friends and family. It's going to be awesome!
Fall detection device
I have to say, the service at this company is truly top-notch. Every single person I've interacted with has been professional, helpful, and just really pleasant to work with. They handled my concerns quickly and effectively, making the whole process super easy. And let me tell you, the fall detection device they offer is easy to use and the fall button is not bulky at all, which I love. I honestly couldn't recommend their services enough to anyone looking for a reliable fall detection device.
Senior medical alert system
I gotta tell ya, I was really happy with the service I got when I bought a medical alert system for my parent. The person I talked to knew their stuff, was straight with me, and didn't push me to buy stuff I didn't need. They helped me pick out the perfect system without spending too much. The price was right, and the product was top-notch. I felt good about my purchase because they were honest and helpful.
Alert system purchase
Albert was really great at explaining the on-the-go alert system, which is exactly what I needed because all my kids live out of town. The customer service was fantastic, and I really appreciate all the help I got. Thanks, MobileHelp!
Emergency alert device
Hey everyone, I wanted to share my experience with buying an emergency alert device. Scott was super helpful and made everything easy with all the details. But, here's the thing - after I reached out initially, I started getting tons of calls from different salespeople. It was so annoying and didn't make any sense.
Communication and assistance from the customer service representative
I just had a great experience with a customer service rep who was super nice and really helpful in breaking down all my options. He made everything so easy and fast with his amazing customer service abilities. I think he'd be a great addition to any company he's a part of.
Easy setup for mom
When I called, I spoke with a guy named Matthew. He was really friendly and helped me sort everything out for my mom. It took me a couple of days to get back to him because my family needed to discuss some things, and he was totally cool about it. Matthew actually called me during that time to see how things were going. When we were all set to proceed, he guided us through the setup process. It was a breeze, and he never made us feel rushed. Such a laid-back guy!
Alert system purchase
After my mother-in-law took a nasty fall, we quickly saw the need for an alert system. I went online to learn more and Stacey got in touch with me right away. She really knew her stuff and asked all the right questions to figure out what would work best for us. Stacey paid close attention to our situation and made the whole thing easy and worry-free. We were able to choose with confidence and the whole experience was great. I definitely recommend this service to anyone looking for an alert system.
Emergency medical alert system purchase
I just bought an emergency medical alert system and the guy I talked to was super helpful and friendly. He really knew his stuff and walked me through everything, answering all my questions. He made me feel good about my choice and I liked how he made me feel like he really cared.
Bummer purchase
The device I bought didn't work up in the Western Maine mountains because the signal was too weak. Also, the pendant was too heavy and the lanyard was too thick, didn't look very cool.
Alert system purchase
I just have to share how great the customer service was that I got recently. The guy helping me out, Stewart, was so friendly and really knew his stuff. He took the time to hear all our concerns, walk us through our choices, and helped us make a decision without any stress. I totally suggest this company to anyone looking for a safety alert system for their family.
Medical alert system for my mother
I just bought a medical alert system for my mom and the guy I talked to was awesome. He was really polite, answered all my questions, and didn't pressure me at all. He called me back quickly and went over all the different plans with me. He gave me some helpful recommendations on which one would work best for my mom. I was super impressed with the customer service and I feel really good about my choice to buy it.
Knowledgeable customer service
I just talked to this customer service rep named Samantha, and she was amazing! She actually listened to my questions and took her time to help me out. Samantha was really professional and thorough, which I really liked. Plus, she followed up with some extra info I needed via email. She's definitely a great asset to the company!
Mobile security system purchase
I needed to get a mobile security system for my elderly relative, so I did a lot of research and ended up choosing this service. The pricing was way better than other options out there, and I decided on the yearly payment plan since it included a discount on the fall detection service. Ordering was easy peasy, and the delivery was quick with everything in good shape. All in all, I'm happy with my purchase and feel better knowing my loved one is safer and more secure.
Great rep!
The guy I dealt with was really patient, well-spoken, and knew his stuff. He explained everything to me and made me feel good about picking this company. Jonathan Baptiste is awesome!
Mobile alert system purchase
I reached out to the company, placed an order, and got the mobile alert system all set up without any problems. We haven't had a chance to test it out yet, so I can't say how well it works in action. Fingers crossed that it'll come through when we need it to!
Upgraded Mobile Help set up
I just upgraded my Mobile Help setup, and let me tell you, the service I got was amazing. I worked with this guy named Richard, and he was so helpful and nice. I can't even explain how great it was dealing with him. He really went out of his way to help me with the upgrade, and I'm so thankful for everything he did. Thanks to Richard's knowledge and professionalism, the whole process went smoothly and quickly. I'm super happy with the service I received and I would definitely recommend this company to anyone who needs help like I did.
Medical alert device
I just wanted to say that the people answering the phones were super helpful and supportive when I talked to them. But I was kind of bummed that they didn't really give me a clear idea of when I should charge the battery on my device. It would have been nice to have some instructions on how long the battery should last and when I should plug it in again, like how they do with cell phones.
Review with most votes
medical emergency at its best
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