ServiceTitan - Overall Rating based on 21 reviews
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Efficient home service software
This software has really made a big difference for my business. The process of getting started with it was really easy and the support I've gotten after going live has been top-notch. I appreciate how they actually pay attention to what users have to say and then make changes based on that feedback. It's seriously the best software out there for home services. I definitely suggest it to anyone in this industry.
Easy to use software
I love using this software! It's so easy to use and usually works really well. Whenever there's an issue, they send out an email and get it fixed quickly. The customer support team is always quick to respond and they are super helpful. And the best part is, they actually take feedback on how to improve it!
Software for accountants
ServiceTitan is really cool, but sometimes it can be a bit tricky to navigate. You have to do some funky things to make sure everything is working properly. But, hey, the customer service is fantastic and they always have your back. They fix any issues right away. As an accountant, I have to say, this software is top-notch and easy to use.
Bespoke strategy development
Allen is really amazing at understanding and using ServiceTitan strategies. He breaks down complicated concepts in a way that's easy to understand, helping our team make the most of the platform to improve our business. We trust his skills completely and we're already seeing great results like generating more leads and increasing profits.
Revenue booster
I really love how ServiceTitan has made us more money ever since we started using it. We're able to give our customers more choices, which they seem to really like. And we also have these awesome reports that help us stay on top of inventory and marketing. Thanks to the marketing tools, we've even saved some cash on Google ads. So grateful for ServiceTitan!
Constantly improving the service
I really dig Service Titan because they're always looking to improve and get smarter. My guy Dale is seriously the bomb CSM and all the folks online are so helpful.
Onboarding process issues
The onboarding process was a real headache right from the start. We had so many problems and even though we reached out every week, nothing ever got fixed. We ended up signing a 1-year contract, but boy do we regret it now. When we tried to cancel after the year was up, they hit us with the news that the contract auto-renews if you don't cancel before it's up. The salesperson promised us the moon, but in reality, the program fell flat. We had trouble navigating the system, and our techs ran into problems we couldn't figure out on our own. When we asked for help, they said they couldn't send anyone over. All in all, it was a letdown and I'd advise any small business out there to steer clear of this service.
Helpful and Dedicated Team
I just had the best experience with the team at this company. Everyone, from the Customer Success Manager to the onboarding team to the pro team, was so helpful and dedicated to helping me with any problems I had. Their customer service is seriously top-notch and I am so grateful for all of their support.
Outstanding customer service
Our current Customer Service Manager, who we affectionately refer to as Rae Phillips, is simply amazing. She truly goes the extra mile in all aspects of her job. Rae is thorough, attentive, and can always be counted on to deliver on her promises. She doesn't just help you out, she takes charge, gives advice, guides, motivates, and solves problems like a real pro. I've never had such outstanding customer service anywhere else. Rae really raises the standard for what it means to offer excellent service.
CSM is amazing
Victor is seriously the hero of our business. He always has our back, no matter what comes up. He's always on top of things and knows exactly what our business requires. It's awesome collaborating with him!
Super cool app for contractors
This app is amazing for contractors looking to take their business to the next level. It covers everything from marketing and dispatching to financing and follow-up. It's constantly improving and staying up-to-date with the latest trends. Our team absolutely loves using it!
Subscription service purchase
They took our money for a service that didn't even work, and now I can't seem to get it fixed. The onboarding process felt like I was interacting with a robot, and our salesperson completely disappeared on us. I highly suggest doing some research before investing in this subpar product.
Easy-peasy service
Oh my gosh, I just have to say that the guy helping me, Ryan, is really awesome! He always knows what to do and explains stuff so clearly. It's like chatting with a friend instead of a dull customer service rep. I feel so much more informed after talking to him, haha!
Game-changing software
ServiceTitan keeps blowing me away with their innovation. I'm seriously impressed by how they always come up with new and cool products. It's clear they actually listen to their users and work hard to make their services better. And let me tell you, they are killing it when it comes to handling the money side of things with their software. They are definitely taking things up a notch.
NMI updater recurring issue
I keep running into this problem with the NMI updater not working, like every 4-5 months. It's getting really annoying because the issue never seems to get fixed. Also, they keep changing the user interface all the time, which makes it hard for us to keep up. Some of the changes might be good, but it's tough for us to figure out the new stuff and get used to it.
Game-changing software
Service Titan has been a game-changer for our company in ways we never even thought possible. Going through the setup process was definitely a challenge, but we were ready to put in the hard work because we knew it would be worth it in the long run. Our Onboarding Specialist, Erin, was absolutely fantastic. She walked us through each and every step, answered all of our questions, and made sure we were on the right track for success. And our Success Manager, Victor, has been simply amazing. He's always there to lend a hand with any issues or questions we may have. Thanks to Service Titan, our operations are running smoother than ever before, making us more efficient, productive, and responsible. We are beyond thrilled with our choice to make the switch to this software.
HVAC services with exceptional customer service
I've been working with Ethan from the customer service team at this company for a year now, and I have to say, he's been absolutely amazing. Ethan has really gone out of his way to help me with my HVAC service needs, giving me great advice that has made a big difference. He's a really valuable member of your team, and I'm so thankful for all his help and support.
Efficient and Professional Staff
I've always had great experiences with the folks at this company. They're super professional and always get things done quickly for me. I really like how easy they are to talk to and how understanding they are with any questions I might have. Plus, they're really good at fixing any problems that come up, and I can tell they're always trying to make things better. Overall, I'm really happy with how professional and efficient the staff is.
2nd year on the platform
Service Titan has made a huge difference for us over the last couple of years. It took a bit of time to get used to it and get everything sorted out, but now we've got 5 experts on board who have really boosted our game. We just brought in two Pro Products, and there were some issues at first, but we got some extra support and figured it out. We're looking forward to keeping up the good work with our Customer Success Manager and keep improving and growing our business to its full potential.
Data transfer and customer support
One of the best decisions we made for our company was switching to this platform. When we first ran into some challenges with our data transfer, Allen Sarkissian, our Customer Success Manager, was assigned to our account. His communication was top-notch as he worked through each issue with a lot of expertise and professionalism. Not only did Allen stand out in providing exceptional support, but other team members also stepped in to help whenever needed, showing the same level of dedication and commitment. This kind of teamwork and support is truly rare and really impressive in the customer service industry. As we recently celebrated our 1-year anniversary on this platform, I am grateful for the outstanding support and service we have gotten from Allen and his team.
Review with most votes
Very useful products
Useful software , I don't know about other customers I can say ,how nicely it's . Manageable services very frequently required.To monitor, find contacts ,time schedule , expense... Read onBy: Raymond