Smilebox - Overall Rating based on 21 reviews
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Quick resolution
I was so impressed by the support team at this company. They really went out of their way to help me with my problem and make sure I was happy with what I bought. I'm super grateful for all their hard work. Thanks a bunch!
Inefficient photo downloading
I can't believe how much time I've wasted trying to download photos for a slideshow on this website. Dealing with the technical issues and the fact that there's no real customer support has been a complete nightmare. I've been a loyal member for years, expecting things to get better, but nothing has improved. It's frustrating that I can't access or save my old slideshows without paying for a subscription. It feels like all they care about is making money without making sure their platform actually works.
Personalized digital greeting cards
I recently found this awesome service for making personalized digital greeting cards and let me tell you, I was super impressed. Choosing templates, uploading photos, and adding music was so easy and straightforward. The final product was a beautiful digital creation that really wowed the people I sent it to. What I loved most was how much I could customize each Smilebox for the specific occasion and person. And the customer service from Maria was top-notch. Being blind, I had some trouble using the platform, but Maria was patient, knowledgeable, and went out of her way to help me every step of the way. Sending out Smilebox creations has really brought a whole new level of joy and excitement to special occasions for my family and friends.
Big family slideshow project
Recently, I took on a big project making two slideshows for my aunt's 92nd birthday. I included more than 200 photos of my cousins and their families. It was pretty easy using Smilebox's templates, drag-and-drop feature, and music library. I did run into a small problem with the music on the second slideshow, but the Support Team, especially Olha, fixed it super fast. Overall, I'm so happy with how it turned out and being able to send a digital hug to my extended family.
Link request from a few years back
I requested an old link from a while ago, and the Smilebox team was so fast in getting back to me and assisting me! They sent me exactly what I needed to share my video on Facebook for my grandpa's birthday. I was really pleased with how they took care of everything.
Funeral program design
I had a really good experience with this service. I was trying to design a funeral program for my grandma's service and was having a hard time doing it by myself. I contacted the company and they were super understanding and helpful. They collaborated with me to make a lovely program that honored my grandma just right. I really appreciate their kindness and help during a tough period.
Virtual gifting card
I received a virtual gift card and I wasn't sure how to use it. Luckily, the person I chatted with was really helpful. She responded quickly, but communicating through email can be a bit frustrating when you have a bunch of questions. I wish there was a phone number to call for assistance!
Payment issue, great customer service
I had an issue with my payment, but when I reached out to them via email, they were able to fix it really quickly! I've actually been using this site for years now, and I love how easy it is to create awesome cards to send to all my friends. They provide examples for everything, which makes it super helpful.
Issue with completed creation
I had a little problem with this thing I finished on the platform. I couldn't figure out how to add music to my slideshow even though I tried following the instructions they gave. So, I got in touch with Customer Service for some help. And let me tell you, I was really happy with how quickly and nicely they got back to me. Olha went out of their way to download the perfect song for me, so I could finally show off my creation to my family. It's good to know there are such awesome customer service folks out there, it really made my whole experience better.
Slideshow creation for FB and email
I signed up for the premium plan so I could create some awesome slideshows to share on Facebook and send via email. I chatted with Anastasia over at the company and she was really nice and gave me some great advice. She suggested the Pro Plan, which was perfect for showcasing my work. Even though I'm not the best with technology, Smilebox makes it easy for me to look professional. I highly recommend it to anyone who wants to wow their friends with some impressive slideshows.
My smiley friends have saved my day!
Oh man, I have to share with you how great the support was from the super friendly customer service team! They've helped me out multiple times with my projects and made sure everything was perfect. Anastasia and Maria are like my besties now, always there to solve any issues and make me smile again. I don't even want to think about how lost I would be without them!
Short slideshow creation
I just wanted to give a shoutout to Maria, the customer service rep who's been helping me out with making a slideshow. It's been three years since I've done this, and at 76 years old, I've pretty much forgotten everything. But Maria has been super patient and really helpful. I'm almost done with my project now, and even though I haven't shared it with anyone yet, I'm really looking forward to sending these slideshows out a few times a year once I get the hang of it.
Web program rediscovery
I recently started using Smilebox as a web program again after years of sticking to the desktop version. It was a nice surprise. Even though I lost some creations because of the Adobe/Flash issue, I was really happy with the helpful and quick guidance I got to reopen my account. The Maria & Olha Teams were amazing at guiding me through the tech stuff, especially considering my age. I'm excited to keep creating and enjoying all the great services this company has. Thank you so much!
Subscription auto-renewal
I signed up for a subscription and didn't realize it would auto-renew. I emailed customer service to get a refund because I hadn't even used it. They replied fast and gave me a refund! Their customer service was excellent. I wish I caught it sooner and saved some money.
Sentimental slideshow retrieval
I recently used this service to get back a sentimental slideshow I made 12 years ago. I had started it with an old email and couldn't access it. I contacted Customer Service, and they were amazing. They really went out of their way to help me recover the slideshow, and I'm so grateful for their exceptional help. It's hard to find this kind of customer service these days, and I'm really impressed by the team's dedication and commitment at this company.
Subscription plan issue
I messed up my subscription plan when I signed up for this service. But, you know what? Customer service actually came through for me. They really listened to me, figured out what went wrong, and even gave me back some money when I picked the right plan. I gotta say, I was pretty impressed with how they handled everything.
Quick Resolution
I had this billing problem with a company and I told them about it. And you know what? Maria from their customer service team got back to me real quick. She totally got where I was coming from, fixed the issue, and made sure I was okay with how it turned out. It was all taken care of really well and quickly. I'm grateful for Maria's awesome help and for the company doing a great job overall.
Buying greeting cards online
This place is awesome! I was trying to buy greeting cards online and had some issues with the website. But when I contacted them, they were like magic fairies fixing everything! They truly care about ensuring their customers are satisfied. The site was a bit confusing at first, but their assistance more than made up for it. I was really pleased with how they tailored their help to fit my specific needs.
Membership renewal
I've been using this service for a while now, both for personal and professional reasons. But lately, I haven't been using it as much. I totally spaced on canceling my membership before it renewed, so I had to contact customer service for help. Maria got back to me quick and took care of everything smoothly. I was really impressed with how she handled things and I'm happy with the help I got. Thanks for all the good times over the years, and I might be interested in your new offer down the road.
Quick and professional customer service
The customer service rep, Maria, was so friendly and quick to help. She took care of my issue like a pro and fixed it right away. Her instructions were simple to understand and she actually reached out to me like she promised. It was seriously the best service I've had in forever. Thanks, Maria, for being so positive and helpful!
Review with most votes
Excellent products
Very good idea Very useful for almost all occasions Though one fact is I can make such cards online what you suggest to do .But quality of designs suited to proposed occasions n... Read onBy: Samanta