Spotlight: What are our customers saying?
I had three days in hawaii. It was my favorite and most amazing trip ever. Thank you amstar DMC for keeping it niceRead on
Rewrite in 100 words “READ IF YOU ARE TRAVELING ABROAD AND USING THIS COMPANY FOR AIRPORT TRANSPORTATION! If I could give this company a negative number of starts, I certainly would. I booked ro...Read on
They're SCAMMERS! BE AWARE AND DO NOT LET THEM STEAL YOUR MONEY! My husband and I made a round-trip private van transfer reservation (between hotel and airport) with Amstar Transfer before we c...Read on
They told us to be in 6 30 at the resort hall Grand Paladium Cancun. When we arrived at 6.30 we saw the bus leaving after they called us that they are few minutes early. Peace of ... Don't use this...Read on
Amstar at Haven Riviera, Cancun. We are a young couple on our honeymoon that are fresh out of college (aka not super financially stable). We booked an excursion through Amstar that we booked throug...Read on
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thank you for amazing trip
I had three days in hawaii. It was my favorite and most amazing trip ever. Thank you amstar DMC for keeping it nice
I had Luis as a Tour guide in Cancun, Mexicol for Tulum. He was an amazing tour guide!
Airport to Resort Roundtrip Transportation
Rewrite in 100 words “READ IF YOU ARE TRAVELING ABROAD AND USING THIS COMPANY FOR AIRPORT TRANSPORTATION!
If I could give this company a negative number of starts, I certainly would. I booked roundtrip airport to resort transportation in Punta Cana from 8/4 until 8/12 with Amstar DMC for 11 adults and 2 children under 2 years of age. On 8/11, a day before our departure from Punta Cana, I met with the Amstar DMC representative at the hotel lobby to coordinate the details of our return. The Amstar DMC representative contacted his customer service team to update the departure time on our reservation and a confirmation email was immediately sent to me showing the pick up time and location. On 8/12, our pick up at the resort was scheduled for 2:00 AM at the hotel lobby and we were all ready to go by 1:45 AM. The only problem was— NO ONE FROM AMSTAR DMC SHOWED UP TO PICK US UP! I waited 45 minutes at the resort lobby, at 2:00 AM, with 2 children under 2 years of age and 11 other family members and friends, to catch our 5:00 AM flight and our Amstar DMC driver never showed up! Upon calling customer service several times from my cellphone and the hotel lobby phone, I finally reached the representative I met with the previous day. After I explained to him that our driver didn’t know up, he proceeded to tell me that I had woken him up and that he wasn’t feeling well. He said he would reach out to his supervisor and get back to me but recommended that all 13 of us take a cab to the airport so that we wouldn’t miss our flight. After calling him several times without a solution for the problem, we finally took a cab to the airport and made it just in time to catch our flight. Upon my return home, I called the Amstar customer service line to request refund and reimbursement for the taxi services. I was told that I would receive a full refund and reimbursement within 7 business days. Later on, I received an email from
an Amstar DMC customer service supervisor stating that a full refund and reimbursement for the taxi services would not be possible, only the return transportation charges would be refunded.
Therefore, if you want a reliable company to provide airport to resort roundtrip transportation while on vacation in a foreign country, I urge you to please consider a different company as Amstar DMC has proven to be unreliable and unprofessional in various ways. Beware!”
Private Van Transport
They're SCAMMERS! BE AWARE AND DO NOT LET THEM STEAL YOUR MONEY!
My husband and I made a round-trip private van transfer reservation (between hotel and airport) with Amstar Transfer before we came to Cancun for our vacation. When we arrived at the airport, they made us wait for more than 30 minutes despite our scheduled pick-up time and the private van was just a random taxi. Even worse, for the second transfer (from hotel back to airport), they COMPLETELY MESSED UP THE PICK-UP TIME and came early in the morning even though our requested pick-up time was supposed to be in the evening. They refused to pick us at the time we've already requested when we made the reservation... then they LIED to us by saying it will take 2 hours due to roadwork to get to the airport and the only way they can accommodate us would be through a bus even though we paid for private transfer at a later time. They CHARGED US FOR SERVICE THEY DID NOT PROVIDE. Ultimately, we had to call a taxi and it was way more convenient and took less than 30 minutes to get to the airport, not 2 hours and regular taxi was available whenever we needed, NOT LIKE AMSTAR. Avoid Amstar! They're unprofessional and don't care about passengers. There are much better options out there.
They told us to be in 6 30 at the resort hall Grand Paladium Cancun. When we arrived at 6.30 we saw the bus leaving after they called us that they are few minutes early. Peace of ... Don't use this service
Excursion and transportation
Amstar at Haven Riviera, Cancun. We are a young couple on our honeymoon that are fresh out of college (aka not super financially stable). We booked an excursion through Amstar that we booked through the Amstar kiosk at our resort. My wife and I both got sick with food poisoning from a tour we took through Amstar. When we needed to cancel our tour; there was never anyone at the resort early enough, no email to contact, and no one answered the number we were given. The helpful front desk at our resort tried to call also, but yet again no answer. So, we couldn’t cancel our tour early enough therefore got zero percent of our money back. This hurt us huge and will never consider coming back to the area again. For us we would have liked to return since this is our first vacation ever/honeymoon, but I suppose not.
So, the outcome of traveling with Amstar was brutal. We spent hundreds of dollars on nothing since they don’t refund even though we got sick from them. I told them our story and still they did not care to refund us a little of the money we rely on to live.
This is not an all bad review. The other excursions were well done and easy for us. However, the flexibility and lack of customer service in times of need definitely makes it not worth going through Amstar or any other travel companies. Companies like Amstar need to treat their customers better to continue to grow their potential, but I suppose treating others well is not a part of their business plan.
On another note, the transportation are always multiple people vans that pick you up. We had to go to multiple resorts and wait a long time for others to get on board. One stop we waited an extra 30 minutes because someone was late. This pushed our whole schedule back which in my opinion is unacceptable for the price we paid to be treated well. I could keep going on and on but I figured I should get to my recommendation.
My recommendation is to always take a few moments to plan your own trip. Do not do anything through these companies. Take time to schedule a taxi and buy a ticket to wherever you desire on your own when you arrive or the day of. This will ensure that the wealthy companies that steal from people like me that don’t have much to my name, do not get your money.
I am truly heartbroken from this scenario. This was the trip if my life and it got ruined from a poorly managed company. Please everyone who reads this review; try to not give these companies any business. They do not care one bit about the costumers that make their wealth possible.
Now Sapphire Resort Cancun
I February 2020 we had a wonderful vacation at Now Sapphire-Cancun. However, upon our departure, we had a pair of headphones stolen from one of our bags. We had personally carried our bags from our room to Resort curbside. They were loaded by Amstar shuttle service. As shuttle pulled away from dropping us off at the airport and we picked our bags up from the sidewalk, we noticed a duffle bag seemed less full. Upon looking into the bag, it was discovered that a pair of headphones were missing. A shirt had been placed over them in the bag. The shirt remained. No headphones. I tried every avenue to report the incident but was met with doubt at every corner. First, we were told that the “airport representatives (did) not receive these comments at (our) arrival at the airport.” We explained that there were no reps to report it to at the airport at our departure and reported it upon our arrival home. Therefore, “(they) could not obtain authorization for compensation in this case”. Then it was, “As far as the alleged stolen item is concerned, the company does not accept responsibility for items left or lost that could have possibly gotten lost prior to boarding the transportation.” They were not left (except with Amstar transport) or lost prior to boarding. I pursued on without any success. This vacation was with a family of 5 for a price upwards of $10,000 USD. I certainly was not seeking a $180 reimbursement for this stolen item as to help pay for a tiny fraction of our cost! It is the principle! They are unwilling to take any responsibility. I am VERY DISAPPOINTED!!!!