Amstar DMC Reviews
Reviews (22)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Trip assistance in Jamaica
My friend and I went through a major hassle when our American Airlines flight got canceled on our way to Jamaica. It was super stressful, but luckily Camilla over at the local office of the company we booked our trip through really came through for us. She went above and beyond to help us out. Even though the hotel was fully booked, Camilla took it upon herself to find us a nearby place to stay so we wouldn't be stuck. She made calls and made sure we had a comfy place to stay until our flight was rescheduled for the next day. Camilla's dedication and top-notch customer service really saved the day for us, and we can't thank her enough for all her help.
13 trips to Riviera Maya
I've been to Riviera Maya in Cancun 13 times, always staying at the same place - Barcelo Maya Palace. Every time I go, the staff there is super friendly and always working hard to make sure everyone has a great time. On my last trip, Ariana Rodriguez really went above and beyond to make sure I had an unforgettable stay. I can't thank her enough for her amazing service, along with all the other staff there. This place is really special to me and I always leave feeling refreshed. If you're looking for a peaceful and fun getaway in Riviera Maya, I definitely recommend checking this spot out.
Excursions in Cancun
My family and I just got back from a trip to Cancun, where we went on a bunch of tours with this company. The tour to Coba was awesome! Our driver really knew his stuff and the guide was super informative, making the whole trip really memorable. We also did an ATV and zipline tour, which was a blast! It was such a thrilling and fun adventure. But, our sunset sailing tour was a bit of a letdown. It got canceled twice - first because of bad weather, and then on the rescheduled date. Waiting around for over an hour only to be told it was canceled again was pretty frustrating.
thank you for amazing trip
I had three days in hawaii. It was my favorite and most amazing trip ever. Thank you amstar DMC for keeping it nice
Excursions at Riu Palace Peninsula
Our experience with the excursions we booked through your service was really disappointing. Each location felt rushed, and we spent more time in the van than actually seeing the attractions. Switching to smaller vans made it even worse. On the dolphin excursion, we got there late because the driver was delayed, so we missed out on a big part of the experience. The ATV excursion took us an hour and a half to get to instead of the promised 40 minutes. The lack of good info and not respecting our time messed up our whole day. Even though we enjoyed the excursions, the service itself was not good.
Airport transfer service purchased
I took a transfer service from the hotel to the airport recently, and let me tell you, it was a total letdown. Even though I booked it in advance and was ready at the hotel on time, no one from the company showed up for the transfer. So me and my friends had to pay extra for a different ride to the airport, which was stressful and a huge hassle. And when we tried to get a refund from the company, they flat out refused to cover the extra costs we had to shell out. It's pretty clear to me that this company is shady and unprofessional, so I would advise anyone thinking of using their services to be careful.
Transportation services in Cancun
I recently used a transportation service in Cancun and had a bit of a problem. The driver forgot to unload all of our luggage when we arrived. I reached out to a representative at the location, and they said the missing luggage wasn't on the van. They even claimed that I had verbally confirmed with the driver, which wasn't true at all. Luckily, my husband saw the driver loading the missing item, so it was obvious that the mistake was on their end. But surprisingly, Amstar, the company we used, didn't want to take responsibility for their driver's mishap.
I waited an hour upon arrival
Oh my gosh!! I had to wait like forever when I got there, but that wasn't even the worst part. When it was time to go back, they said they looked for us but couldn't find us. We had to pay for a taxi to get back to the airport! It was like the worst service ever!! And they didn't even bother to call us or anything. Ugh, so annoying. And when I finally talked to someone about it, they didn't even care about my complaint. Like, rude!
Private van reservation
Oh my gosh, my family and I had the absolute worst experience! We reserved a private van with Amstar DMC, but they kept us waiting in the hot sun for over 20 minutes. Even after other people who arrived later than us got picked up before us. It was so unfair! And when it was time to head back to the airport, they were like, "Sorry, we can't pick you up at your scheduled time." We had to rush and take a taxi at the last minute. Such a total scam! Ughhhhh!
Private transfer to the airport
I had a horrible service experience with this company. The driver never showed up, so I had to take a taxi to the airport. They didn't even give me a refund for their terrible service. I definitely wouldn't recommend using this service provider.
Excursion booking in Cabo San Lucas
Last year in May, I booked a trip to Cabo San Lucas. Sadly, the company I booked with never showed up for the activity. I've tried reaching out multiple times for a refund, but haven't heard back from them at all. Their lack of communication and not following through has really disappointed me. I would suggest avoiding booking with this company.
Transportation booking
I recently booked a ride with this company and, man, it was a total disaster. They promised the fee was all covered, but when we got there, the taxi driver hit us with an extra 20 bucks because he never got paid. Talk about a mess, right? We were left high and dry, no way to get back except to hoof it all the way home. To top it off, they gave us the wrong time for the trip so it was way shorter than we thought. And when I tried to cancel my other bookings? A nightmare. I was totally caught off guard and deceived by this company. Save yourself the trouble, steer clear of them.
Cancun trip transportation
My experience with this transportation company wasn't great. When I got to the airport, it was a mess trying to find them. Finally, when I did, I had to wait 20 minutes for other passengers. The driver seemed lost and went to the wrong hotel before asking for everyone's address. It took over 2 hours to get to my hotel, really frustrating. The return ride was better, on time and quick pickups. But I was surprised when the driver asked for tips, not cool. Overall, I was not impressed with this experience.
Excursion booking experience
I had a pretty rough time with a tourism company on my honeymoon in the Dominican Republic. We had booked an excursion with them, but on the day of the outing I got sick with a fever. I showed them proof of my illness, including a positive COVID test result the next day, but they flat out refused to give me a refund. Can you believe they even suggested I should still go on the excursion while I was feeling under the weather? I was really taken aback by their lack of empathy and refusal to understand my situation. It was just completely unacceptable. The way they handled everything during a tough time was just shocking. I definitely won't be doing any business with them again in the future.
Bought a tour, got no help
The customer service was absolutely terrible. They took my hard-earned money and didn't even lift a finger to help me out. Can you believe that? They promised me I was headed to Indy, but when I arrived at the hotel, they washed their hands of the whole situation. No one was willing to own up to the fact that I had forked over my cash to them. It's just plain wrong.
I had Luis as a Tour guide in Cancun, Mexicol for Tulum. He was an amazing tour guide!