Hostelworld Reviews
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Reviews (25)
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Trip planning flexibility
This website really saved my trip planning! I've had to switch up my bookings a few times and they made it super easy. I've had to cancel and rebook in different places and it was all sorted out fast and stress-free. The charges and refunds were handled quickly which gave me peace of mind about my plans. I couldn't have asked for a better experience!
Last minute hostel booking as a single female traveler
The app and website were so easy to use, making it super simple to book a hostel last minute as a solo female traveler in a foreign country. I felt really safe and secure using the platform, and everything went smoothly without any issues. It was such a relief to have a reliable and easy tool on hand for booking places to stay while on the move, especially when I'm traveling by myself.
Exciting hostel stay
Man, that new hostel was awesome! The people working there were so nice and really went out of their way to help us. They even took us to Angkor Wat and shared a bunch of cool facts with us, even though they're not official guides. Thanks a lot, guys! I'm looking forward to returning and seeing how the hostel expands!
Booking trouble, charged without confirmation
I tried to book a hostel for 4 nights using the mobile app, but the reservation didn't show up in my account. Despite this, they still charged me. I wanted to cancel to avoid problems when I got there, but the cancellation wouldn't go through. The customer service advice was no help and just made me frustrated. When I called Hostelworld, the voicemail said they weren't available because of Covid, which seemed like a bad excuse. I'm done with this company after this experience.
Booking experience
The booking process went pretty smoothly, but I ran into a big problem with the hostel I stayed at. In the fine print, it said guests couldn't access their rooms from 11 AM to 4 PM, which wasn't mentioned before I booked. It was really annoying, especially considering how much I paid for my stay in Paris during the Olympics.
My stay in a nutshell
I recently stayed at this place and it was amazing! The location was spot on, close to everything I needed in the city. The staff was so friendly and helpful, especially Mihael who really went out of his way to help me during my stay. I definitely recommend this place to anyone visiting this city; you won't regret it!
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