Hotelopia62 reviews
This score is based on 62 genuine reviews submitted via US-Reviews since 2019.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Booked the wrong month, sigh
Woke up to a booking for the wrong month—my bad. Confirmation email arrived instantly (oddly thorough), but customer service shot down my same-day goodwill cancel request. No flexibility; wish they’d be kinder. Check dates twice.
Wrong-month oops, but they came through
I accidentally reserved for next month (classic coffee moment), expected a hassle but customer service replied fast and fixed it, booking confirmations came instantly — handy for my weekend getaways, and it saved my plans, honestly.
Reservation vanished, heads up
call them directly before you book.
Booking went sideways
they eventually sorted my booking, so I'm relieved. I needed a room for a work trip, furious when the hotel said no reservation — emails ignored, calls confusing. After pestering head office it got fixed. Annoying, but grateful it worked out.
Wrong-hotel saga
I saw them on a deal group and tipped my sister to use them — big mistake. They told the hotel we were at the wrong place despite our confirmation, left us waiting, I was pissed and exhausted, ugh.
Not worth it
skip them. They charged me about double the nightly rate because their site glitched. Staff pushed back and weren't helpful. I expected better — I've booked elsewhere with no drama. Oddly, a small refund showed up later, so not totally hopeless, but still poor.
Lobby moment of relief
Standing in the lobby, I knew it would be okay once they pulled up our confirmation after the hotel mix-up. I first saw it from a coworker's tip; not perfect, a bit slow at times, but handled cleanly and I left satisfied.
Skip Hotelopia
Totally skip Hotelopia — that's my short take. They never forwarded my reservation to the hotel, I had to pay twice and their support basically ghosted me. Still waiting on a refund months later. If you can, book direct or use someone else, seriously.
Booking hiccup, then relief
I almost gave up after the site charged me twice, but the moment their agent called, reversed the extra charge and said they'd investigate the glitch, I relaxed. Could've been smoother — I've had worse with other firms — that call made me glad.
Moment of relief
Right after the fourth frantic search, and while I was juggling bags, a rep answered and fixed my booking—at that exact moment I relaxed and knew this was good. I started using it last month for a sudden trip; the site seemed clunky at first but checkout was quick, and delivery showed up on time. Pretty pleased.
Reservation vanished on arrival
I showed up after a long travel day expecting my reservation to be waiting, but Hotelopia's booking never reached the hotel. I had to pay again at the desk, which sucked (especially on a work trip). Tried support — radio silence — still waiting on refund.
Hold loop but delivery ok
Tried to cancel and the site pretended my booking didn’t exist. Emails got no reply and the support line dumped me on endless hold, kept dropping. Oddly, the delivery still showed up a day late and the order was fine, so it works, just expect to chase customer service if needed.
Late switch, tired traveler
Booked this place months ahead, showed up exhausted and was told my room had been double-booked. They sent me to another hotel about four miles away for the night and said I could switch back tomorrow — not great after a long trip. I called customer support and, after a bit of back-and-forth, an agent sorted it out. Annoying and not seamless, but ultimately it worked, though I was wary.
Double-booked but resolved
Arriving felt off — the front desk said my room was double-booked and they wanted to move me four miles away until the next day. I had hesitated before booking, mixed reviews and a friend nudged me after I saw it on a travel forum. I phoned the helpline, the agent sorted a replacement and most of my doubts disappeared. Annoying start, but glad it worked out.
Birthday check-in went sideways
they got me out fast, but the refund/delivery of my money is still missing, which is frustrating.
Refund still pending after cancellation
I cancelled a room and was told the refund would show up in 5–7 business days. I also said my card number had changed — when I booked and when I cancelled — and they said they "didn't know how to do that," so I waited. A few weeks later I called and got a vague excuse plus a request to send a photo of my credit card, which felt wrong. Today is March 25, 2024 and still nothing. I use these bookings for work trips and family logistics, so it's annoying. Phone hold times were long, rep sounded unsure. I'll call again.
Birthday stay went sideways
a quiet night in. Instead I walked into a sketchy block and even passed a drug deal in progress outside the hotel. I called customer service right away. They told the hotel and said I could check out without penalty. I did that and called back like they asked. Since mid-February I've been bounced around, emails and calls, still no refund. It works enough to get out, but follow-up is a mess.
Refund limbo after cancel
I canceled my room and the site was easy to use — I booked in minutes. When I canceled they said refund would take 5–7 business days. Thing is, I’d changed credit cards after booking and told them that; they said they didn't know how to fix it, so I waited. Weeks later I called, got a lame excuse, they asked for a photo of my card, and as of March 25, 2024 still no refund. I’ll call again. Would be nice if they had clearer options.
Double-charged in Vegas
Booked a Vegas trip and thought I nailed a great deal, but the hotel claimed they never received the resort fee and made us pay again. Hotelopia's confirmation made it sound like all fees were handled — nope. We were exhausted and paid the fee at check-in (and yes, watched them charge us), while Hotelopia kept our payment. Felt like getting charged twice for the same thing. Been burned by other sites before but this was annoying in a new way — not a glitch, seemed like poor bookkeeping or worse. Hope they fix it; left a sour taste.
Rough start, happy ending
I’d book through them again. We needed a quick Vegas stay after a stressful move and my back was killing me, so I wanted something easy — at first I was really skeptical because of a weird charge situation, thought they’d double-dip. I complained, was annoyed, and yeah I was bracing for a fight. But customer support actually fixed it, refunded the duplicate and even followed up to make sure the hotel sorted their side. Not perfect, a bit messy, but they handled it and we got to enjoy the trip — relieved and kind of impressed.
About Hotelopia
Hotelopia is a travel company that operates within the tourism industry, providing a wide range of accommodation options including hotels, apartments, and villas. The service caters to both business and leisure travelers, offering a variety of lodging alternatives to suit various budgets and preferences. Part of Hotelbeds, a global travel distributor, Hotelopia facilitates bookings through its website, boasting properties in popular destinations worldwide. The company aims to simplify the hotel booking process for its customers, providing competitive rates and a user-friendly platform. Although specific details about its founding and history are not provided, Hotelopia has established itself as a reputable player in the online travel booking space, leveraging the extensive network and resources of its parent group, Hotelbeds, to secure attractive deals for its users.
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Contact Information
Complex Mirall Balear, Camí de Son Fangos, 100; Torre A, 5na planta,
07007 Palma de Mallorca
Spain
Categories Hotelopia
Services | Online Surveys & Panels | Other Goods & Services
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Last update: November 2025
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Review with most votes
amazing services
Hotelopia is seriously good in services they know what they are doing and for whom. There is no damn confusion or any rush, they do best Read onBy: Levi Bryent