Nav - Overall Rating based on 23 reviews
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Nav prime credit building service
Don't bother with Nav Prime to help boost your credit score. I tried it out for a few months and my credit report stayed exactly the same. They say it works, but it definitely didn't for me. And when I contacted their customer service for assistance, they were rude and couldn't even troubleshoot my issue. It's better to save your cash and go with a more trustworthy credit-building service like Self.com business builder.
Credit score issue resolved
I had a big drop in my credit score out of nowhere. I was really worried at first, but I contacted Nav for help. They hooked me up with a guy named Fletcher who was super helpful. He listened to me carefully, figured out the problem quickly, and fixed it efficiently. And not only that, he gave me some good advice and made sure he understood what I wanted from the service. I thought the fees were worth it because Fletcher gave me such great service and support. I was really impressed by how professional and dedicated he was to making sure I was happy with Nav.
Business credit establishment
Thanks to Nav, setting up business credit was a breeze for me. Even though my business was already up and running, I didn't have much going on in terms of business credit. Nav really simplified the process for me, so now I feel more confident moving forward with the knowledge that my business credit is solid.
Prime subscription scam
I was so excited to sign up for a Prime subscription, but it turned out to be a total scam! I tried to get the Prime card and got denied immediately. Then, my checking account got denied too, and I have no idea why. When I called customer service for help, they were no help at all and wouldn't explain what happened. They kept saying it wasn't their fault because it's a partner's card, but why didn't they mention that earlier? And when I asked for a refund, they flat out said no! It was a total rip-off!
Subscription renewal issue
Hey there! Just a heads up, the unsubscribe button on the website isn't working properly. When you try to unsubscribe, it just takes you back to the settings page, which means you might still get charged. Watch out for this issue because it could end up causing some problems with your credit card charges.
Credit and financial guidance
I really appreciate the team at Nav for being patient and giving me detailed explanations. They've really helped me out by explaining my credit profile and ways to make it better. They've also guided me on how to effectively manage my Nav account.
Quick and efficient service
The folks working there were super helpful and really knew their stuff about the product, which made my experience super easy and fun. The app itself is easy to use and has been super helpful for me. I'm grateful for the professionalism and knowledge of the Nav team. The service went above and beyond what I expected, and I'm really impressed with how much they care about their customers. I definitely suggest giving this service a try.
Outstanding customer service
I had the best customer service experience recently with this really nice person who was super patient and helpful. They went out of their way to help me and their customer service was top-notch. I was really impressed with how much they knew and how willing they were to help me out. I'm definitely going to recommend their service to other people in the future.
Business boost upgrade
I was running really late when I called NAV, but luckily they were still open which was great. Meagan, the lady I talked to, was seriously awesome. She was super nice, smart, and incredibly helpful. I had some questions about this Lender Match thing and she broke it all down for me. Their website is actually pretty cool and user-friendly. I can't wait to see what funding options NAV can hook me up with. I even decided to upgrade to the business boost because I have so much faith in them. Thanks a bunch, NAV!
Nav Prime card customer service experience
The customer service rep at Nav Prime was so professional and knew their stuff. I was really impressed with how they handled my questions right away. And I didn't have to wait long on hold when I called - it showed me that Nav cares about its customers' time. It made my whole experience even better.
Business bank account
I was really looking forward to opening a business bank account with this company because I heard such good things about it. But then, out of nowhere, they froze my account! I was completely caught off guard. I couldn't pay my vendors, and they didn't give me any explanation or timeline for when it would be resolved. It was a pretty disappointing experience, to say the least. I was not happy about it at all.
Talked to someone named Emily
Emily was really awesome and helpful, even though I didn't end up getting a loan from them. She took the time to explain everything to me in a way that I could understand, which was super nice of her.
Quick and efficient customer service
The customer service over at Nav was top-notch! The staff was super patient and really good at what they do. They took the time to walk me through everything I needed to do to get the results I wanted. They even stayed on the phone with me until everything was done and just the way I wanted it. I was really impressed by how professional and dedicated they were to making sure I was happy. I don't usually write reviews, but I just had to make an exception this time.
Business tradeline addition
This company is great for boosting your business credit profile with tradelines. Their customer service is excellent and really helps to make the whole process easier.
Quick and efficient assistance
The service I received was fantastic. Skyler really went out of their way to help me with my issue, and even checked in afterward to make sure everything was all set. I'm so grateful for the hard work and professionalism shown by Skyler. It's not easy to find customer service this great these days, and Skyler definitely went above and beyond.
Business credit building tools
I just started using this company's business credit building tools, and I'm really happy with how things are going. Their suggestions to open a business bank account with one of their partners have been really helpful for my small business. I would definitely recommend their services to any new business trying to build credit.
Assistance with system navigation
I reached out for help with figuring out how to navigate the system, and the person I talked to was there with me the entire time, walking me through each step patiently. I was so thankful for their help and it felt like they really went the extra mile to assist me. The customer service was top-notch, and I couldn't be more pleased with how everything turned out.
Personalized assistance and great customer service
The person I talked to, Skyler, was super helpful and really knew their stuff. They listened to my questions and gave me really good answers. I really liked how they paid attention to all the details and gave great customer service.
Tech help for setting up
I was really nervous about setting up my new tech by myself, but Joe was a huge help and made me feel much more at ease. He was really friendly over the phone and worked with me to get everything set up. It was a great experience!
Business credit building frustration
At first, I really liked using this service to help boost my business credit. But then, things started to get frustrating because they made some changes without really telling us. For example, last year they just stopped showing Paydex scores on credit reports all of a sudden. I had to reach out to someone to find out that they were still sending the info to D&B, but now we had to pay for both their stuff and D&B's in order to see our Paydex scores. It seemed like a tricky way to get us to spend more money.
And on top of that, when a payment didn't go through, instead of just stopping my service, they kept trying to charge my card over and over until they finally sent me off to collections. It just felt so shady and like they weren't being upfront with us. The whole situation left a really bad taste in my mouth.
Review with most votes
Trustworthy, Convenient, Trans
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