Z Grills Reviews
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Reviews (22)
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Two years with pellet grill
I've been using my pellet grill for a couple of years now and recently had a problem with the control board and auger feed motor. So, I called customer service and was actually pretty happy with how fast and helpful they were. They asked for the receipt, which was easy to find with the warranty card, and then sent me the parts I needed super quickly. Now, in less than a week, my grill is working perfectly again. Overall, I'm really happy with how everything was handled and I'm still enjoying using my grill.
Quick and efficient warranty part replacement
I was really impressed with the quick and efficient service I got from the company. They checked out my grill, figured out what parts were needed for the repair, and then sent out the warranty parts super fast. I appreciated the texts and emails keeping me updated, and I was pleasantly surprised to have my grill fixed with new parts in just 2 weeks. I sell various brands at my business, and I can say with confidence that this company is the best to work with. Big thanks to the company and staff for the top-notch service!
450B smoker grill purchase
I just entered the realm of smoker grills and settled on the 450B model. It's the perfect size for what I was looking for. Delivery was quick and straight from the company. Putting it together was easy and the controller features really impressed me. Compared to my friends' grills, this one has way better temperature control. I love being able to pick out my own pellets for different smoke flavors, it's made for some incredible dishes. This grill has been the best bang for my buck, hands down.
Pellet grill purchase
After doing a bunch of research and getting a good word from a buddy, I went ahead and bought a pellet grill about a year ago. I went with one that promised consistent temperature and easy clean-up, and I gotta say, I'm really happy with my choice. This grill has been great, it keeps the temperature in check and even has a second probe for accuracy. It's tough and easy to take care of, making it a solid pick for anyone looking for a dependable pellet grill.
Pellet grill purchase
I was so frustrated with the terrible customer service from this company. I tried calling, emailing, and even using their online chat, but got no response at all. It was really disappointing not being able to talk to anyone when I had a real problem with my order. I got the wrong grill and was left in the dark because they weren't communicating well. Even when they did finally get in touch, it was unreliable. They called me, but I missed it, and when I tried to get back to them, I got no response. It's frustrating to feel like you have no way to fix a problem with your purchase, especially when it's an important investment like a grill.
Blindbox grill purchased
I got sent a really old grill instead of the newest one I ordered. It was a pretty shady move. Make sure to check things out before you make a purchase, folks! The customer service was a total letdown, not cool. Just a heads up to be cautious before making a buying decision!
Replacement part received at no charge
I needed a new part for my grill since I use it so much. I was ready to buy the part, but then they sent it to me for free! Their customer service was amazing and now I'm a loyal customer. I have two grills now, one bigger than the other, and I really enjoy using them. One of the things I love about these grills is how well they control the temperature. Whether I'm grilling a steak or smoking ribs, I know I can rely on my grills to give me great results.
550B grill
I really love my 550B grill! It's top-notch quality and the food always comes out amazing. I've learned that following the right shutdown and startup sequence is super important to prevent any problems. And keeping up with regular maintenance, like cleaning out the ash from the firebox, has helped me keep it in great shape. I'm excited to cook a Turkey for our church's Thanksgiving dinner this weekend using my grill.
ZPG700C Pellet Grill
I just bought the ZPG700C Pellet Grill, but it started having trouble keeping the right temperature. Luckily, the customer service folks were super helpful and quick to send me the parts I needed. Shoutout to Alice from customer service - she got my grill back up and running in no time! I gotta say, I'm really impressed with how they took care of me. Definitely gonna keep Z Grills in mind for my next grill purchase.
Z Grills purchase
I just got a new grill from this company, and I gotta say I am super pleased with my purchase. This grill is seriously high quality and has totally gone above and beyond what I was expecting. I've been using it all the time now, and it's pretty much a must-have for whenever I'm grilling outside.
New grill purchase for holidays
I recently bought a new grill for the holidays, put it together, and right away ran into an issue. I reached out to customer support every day for five days, left messages, and even attempted a live chat that was anything but live. Eventually, I received an email response, followed the troubleshooting steps they recommended, but the error persisted. Luckily, the store agreed to give us a refund. Definitely won't be making any future purchases from them.
Pellet grill purchase
As someone who recently bought a pellet grill, I have to say I'm pretty disappointed with the whole experience. I was excited to get a new cooking gadget, but the grill isn't working properly because the fire won't grow, and I think there might be something wrong with the fan. I've tried reaching out to customer service for help, but I haven't had any luck. Whether I'm using their chat feature, calling them only to hear a message from a bot, or sending emails that never get a response, I've been left feeling frustrated and unsatisfied. It's really sad to see such a great product lose its appeal because of bad customer service.
Grill purchase with temperature probe issue
I used the grill for about 5 months without any problems until I started noticing temperature fluctuations and errors. So, I called customer service and they sent me a new temperature probe, but it took over a week to arrive. This meant I couldn't use the grill over Memorial Day weekend. I really need them to speed up the shipping of warranty parts.
Pellet smoker purchase
This pellet smoker is amazing! It had a few dents when it arrived, but the customer service was really helpful. Putting it together was super easy, and the food it cooks is really good. Even though there was a little issue with the lid seal, I think it's definitely worth the money.
Grill order
I ordered a grill, but it still hasn't arrived. I'm starting to get frustrated. They already took my money, but now they can't even locate my order. It's really disappointing and frustrating.
Pellet grill purchase
I'm getting really frustrated with the lack of help from customer service. I've been trying for more than a week to get a response about the issue with my pellet grill. I've reached out through phone, chat, and email, but have heard nothing back. It's really disappointing to spend my money on a product only to be left in the dark when something goes wrong. I've tried to figure out the problem on my own, but I could really use some expert advice now. I've given my contact info multiple times, but still haven't heard anything. It's really frustrating and honestly, not okay. I hope the company can improve their customer service and give us the help we deserve.
Grill purchase
Man, I've had this grill for a few months now and it's seriously the best. I've been using it non-stop for BBQs with my friends and family. This grill is top-notch - it cooks everything just right. If you're in the market for a wood pellet smoker, I highly recommend it.
Smoker purchase
I got a smoker from this one place back in June, but come July or August, I started seeing some rust on the handle, drip pan, and pellet pot. Not only that, the cover is coming apart too. I reached out to customer service but still haven't gotten the replacement parts I need. I always take care of my stuff, so I'm pretty bummed about the poor quality of this product.
7002B grill, 3 months, smoke flavor, cleaning, ash, pellets, great grill
I've had this grill for about 3 months now and it's been awesome. I love that smoky flavor it gives to my food. Cleaning it up is pretty easy, just gotta make sure to get rid of all the ash and use those pellets. Overall, it's been a great grill.
Review with most votes
Pellet smoker purchase
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