Aroma Retail - Overall Rating based on 24 reviews
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Defective diffuser
I bought a diffuser from this store and when it came, it was all busted up! I tried to send it back to get my money back, but they took out the original shipping cost from my refund. That's not right! I shouldn't have to pay for shipping on something that didn't even work in the first place. The customer service was awful, they even gave me a call and asked me to take down my negative review. They claimed the diffuser was in perfect condition when they got it back, but that's a total lie! I even sent them videos showing the crazy noise it was making, and it just kept getting louder every day.
3 travel diffusers for different rooms
I just bought 3 travel diffusers for 3 separate rooms in my house, but I'm kinda bummed out because the scent isn't strong enough. I put 2 of them in my bedroom in different spots, but I can barely even smell them. It's also annoying that the website doesn't say how much space they can cover. Not having that info made it hard for me to decide on buying them. In the end, I'm not happy with how things turned out and I'll probably have to return them.
Scent diffuser
Oh my gosh, the scents coming from my scent diffuser are amazing! But there's one big issue - it always sets the wrong time! It's supposed to keep track of time and stuff, but it's like it can't get it right. It's so frustrating because I rely on it to work with my fan settings. I've had it for a while now and they still haven't fixed it. They might need to hire someone who knows more about tech stuff to sort it out.
Room fragrance purchase
I just had to shout out about this room fragrance I got, it smells amazing! Ordering it online was a breeze, but then I got hit with some unexpected fees when it showed up. The company explained it well, but they didn't do anything to fix my current order, just gave tips to avoid the same issue in the future. Kinda disappointed about that, but hey, now I know what to do next go-round.
Compact travel diffuser purchase
I recently bought a compact travel diffuser from Aroma Retail and unfortunately, I had some issues with all three units I received. One didn't work right, another leaked oil, and the third stopped working completely. I was pretty bummed about the quality of the product, but the customer service team offered me credit to trade up to a bigger model. However, I ran into more problems when I tried to use the app for the new unit since it wasn't working correctly. The manager I talked to was nice at first, but her attitude changed when I mentioned that the internal programmers might be to blame. While I do like to support small businesses, I would recommend checking out other stores for similar products if you want a smoother shopping experience.
Difficulties with in-house machine
I bought a machine from your store back in March to use at home, but I've been having a lot of problems with it. It wouldn't turn on consistently after only two weeks, so I took it back to the store for help. The staff told me to reset it and said I didn't need the app, but it still needed resetting every day and would stop working. I went back to the store a second time, and the technicians said it was fine, but when I brought it home, it stopped working after 15 minutes. I tried restarting it, but it kept shutting off shortly after. When I asked for a replacement because it kept malfunctioning, I was told they only replace it if the technicians find a problem. It's been disappointing that the machine hasn't been reliable, and I'm bummed that there's no replacement option. I feel like I wasted my money on a product that doesn't work like it's supposed to.
Professional machine purchase
I've been with this company for about three years now, and I just bought a fancy machine. I've had to get in touch with their customer service a few times to ask questions and get help when things weren't going right with my purchase. I gotta say, the customer service team was awesome to work with. They knew their stuff and when they couldn't fix my problem, they quickly sent me a new unit within a week. I totally suggest this company if you want to make your home smell nice.
Essential oil diffuser purchase
I found out about this company after avoiding another brand with bad reviews. My experience has been okay, but I do have some worries. After just two days, my app is telling me the oil level is at 44%, even though it should last 4-6 weeks. If this oil doesn't make it through a month, I'll definitely be asking for my money back. It's too expensive to only last a short time, and I think the app's predictions are inaccurate.
Blotter pack with promised samples
I just bought a blotter pack that was supposed to have a sample of a particular scent, but for the second time in a row, the sample I was looking forward to trying was missing. I ordered both the Top Sellers pack and then the Fresh & Clean pack, but still did not get the Social House Bright Sunshine sample I really wanted. It's really disappointing not to get what was promised, especially when it's a scent I was excited about. It makes me kind of doubt the reliability and attention to detail of Aroma Retail's packaging process. This experience unfortunately makes me think twice about ordering from them again in the future.
Candles
I ordered some candles online from this one place and it was just meh. The candles were decent, smelt nice but nothing to write home about. Customer service was alright, they answered my questions but nothing to rave about. Prices were fair, not crazy expensive but not dirt cheap either. Delivery was a bit slow, took longer than I thought. Overall, it was an okay experience.
Essential oil diffuser purchase
I have to say, the essential oil diffuser I got from Aroma Retail is really stepping up the vibes in my place. The scents are so enticing and the machine itself is high quality for sure. But you know what really got me? The customer service from Aroma Retail was beyond impressive. I'm talking lightning-fast processing and shipping of my online order, almost like Amazon level quick. And whenever I had a question, they hit me back with super helpful and informative answers, even got a personal call from the owner! I gotta say, I'm seriously impressed and definitely sticking with Aroma Retail as a loyal customer.
Fragrance oil purchase
I ordered some fragrance oil, but it never arrived. I called them right away, and they sent a replacement through a courier at no extra cost. That's what I call amazing customer service! I definitely recommend them for being so quick and reliable.
Sample blotters
I haven't ordered yet, but I wanted to see some sample blotters. I emailed them and really quickly, someone very nice and professional responded saying they would send me samples. I replied back and soon after, I got my shipping confirmation. It was super fast and cool! Customer service isn't always this great, so I was really impressed. I was unsure about spending a lot of money on the big boy machine, but now I am completely convinced. I can't wait to pick my scent!
Fragrance selection guidance
I was looking for this one scent that I couldn't quite remember, but I knew I wanted something to make my place feel all warm and cozy like it did before. This super helpful employee showed me around the smell section and suggested a few options that had similar vibes to what I was after. Thanks to her suggestion, I ended up going with this fragrance called "Crystals shops" and let me tell you, it was spot on! Now my house smells amazing and I'm thrilled with how it turned out.
Professional Fragrance Oil Scent Machine
I just bought the Professional Fragrance Oil Scent Machine and the folks over at Aroma Retail were amazing. Brittany and Marie really know their stuff and helped me out every step of the way. They were super patient and made sure to answer all my questions with kindness and expertise. Talking to them really gave me peace of mind about my purchase.
Diffuser purchase
I bought a home unit diffuser from Aroma Retail and it's really good at spreading fragrance all over my house. The scent lasts a long time, which is awesome. But I'm pretty bummed about a design problem that makes the diffuser leak oil when it's turned. It's tipped over a few times by accident and I've lost two oil bottles because of it. It's annoying to always have to watch out for it tipping over. I hope Aroma Retail fixes this issue and makes a better design to stop wasting oil.
Vegas scents
I'm loving these Vegas scents! They smell amazing and bring me back to wandering through all the different casinos. My friend filled me in on each casino's signature scent, and it's awesome to be able to enjoy them at home. The descriptions of the scents are spot on. And the packaging was top-notch, not too much padding but everything arrived safe and sound. I'm super pleased with my purchase!
Scent machine, air switch kit
I did a ton of research and finally found the best scent machine. Kylee was so helpful and I also picked up an air switch kit. I'm loving how our entire house smells fantastic now! Everyone who visits always comments on how great it smells. Definitely worth the investment!
Aroma machine and scent
OMG, I just got my new 101 machine and it's so cool! My mom loves the Kudzu smell, but I want to try out some other scents as well. The intensity percentage thing was kind of confusing at first, but now I've got the hang of it. I can't wait to check out their location in the future!
Fragrance Diffuser
I'm really not happy with the fragrance diffuser I bought from this place. I feel like I probably got a dud because I can only smell the scent when I'm super close to it. Even though it's at 70%, the scent is just not strong enough unless I practically stick my nose right in there. It's frustrating to spend money on something that doesn't do what it's supposed to. And on top of that, the noise it makes is just too much. The hissing sound it makes is so loud, I can't see how my guests wouldn't notice it. All in all, I'm really disappointed with my purchase from Aroma Retail.
Review with most votes
Great shop
Scented shop Full of fragrances Even website of company is also scented .?Joking Sometimes I get clue about good products and services as well from home to office or sometimes... Read onBy: Larry