Garrett Wade Reviews
Reviews (8)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
A Review of Garrett Wade
I have been a customer of Garrett Wade for several years now and I have always been impressed with their products and customer service. The quality of their woodworking and gardening tools is outstanding and I have never had a problem with any of the items I have purchased from them.
Their website is easy to navigate and they have a great selection of products to choose from. I particularly appreciate their detailed product descriptions and the option to read customer reviews before making a purchase.
The customer service team at Garrett Wade is top-notch. I have reached out to them with questions and concerns on several occasions and they have always been quick to respond and resolve any issues.
Overall, I highly recommend Garrett Wade for anyone looking for high-quality tools and excellent customer service.Hand tools, knives, knife sharpeners, chain saw chain sharpener, Gerstner chests.
I have to say, I am completely blown away by all the negative reviews circulating about this company. I've been a customer for a long time and I can tell you they offer a bunch of cool and inventive products that always catch my eye. Whether it's the Yankee Drill, the German Hand Drill, knives, knife sharpeners, or even a chain saw chain sharpener, Garrett and Wade have consistently delivered top-notch quality items. As someone who knows their tools, I really test out each purchase and every time, I'm impressed by how well their products hold up and perform. And let me tell you, their Gerstner chests are just beautiful - I've got one of them storing my prized knife collection right now. In my experience, their customer service has always been great, and while they might not ship as fast as Amazon, it's still reasonable.
wood-carving chisel set
The wood-carving chisel set I bought was really good, just what I needed. But one of the chisels was messed up, so I had to return it. That's when things went south. I used the return tag and label they gave me, but I had to bug customer service a bunch of times to make sure they got it and when I'd get my money back. Dealing with the chat bot was annoying, and when I finally reached a real person, it still took forever to fix the problem. It ended up taking weeks for me to get my refund. It's frustrating that a company that sells awesome stuff doesn't have their act together when it comes to returns.
Gardening tools
I really enjoy working in my yard and tackling all sorts of gardening projects like double-digging and mulching. A buddy of mine put me onto this company and I've been really pleased with the tools I've purchased. I've snagged spades, pitchforks, brooms, and a few other things. The quality is top-notch and they haven't let me down. If you're a fellow yard work enthusiast, I definitely suggest giving them a look!
Refund Policy
The 90-day return policy may sound good on paper, but let me tell you, it's a total joke. I tried to return something for a refund, but they kept giving me less money back than I should have gotten. And don't even get me started on their customer service - they were so rude and unhelpful. It was a total nightmare trying to get this sorted out, spent hours on the phone arguing with them and being put on hold. In the end, I got absolutely nowhere. My advice? Stay away from these incompetent fools.
Wrong item ordered
I ordered something online and got the wrong thing, so I tried to cancel it, but they said no. I was really frustrated, like come on! Finally, after a week, they canceled it. Susan, the new lady, was super helpful and fixed everything. It was still annoying though. I really hope the product is good enough to be worth all this trouble.
Bought a kitchen knife
I was using a kitchen knife and it got all dirty after just one use, even though I always make sure to give it a good cleaning. Then the company got in touch with me after I left a review and they sent me a brand new knife right away. And get this - they didn't even ask for the old one back! The new knife is amazing and doesn't get dirty like the old one did. I wish more companies were as great as this one!
High quality products
I love shopping here because everything is top-notch quality and way better than the cheap stuff that falls apart so easily. Plus, they ship really fast and have amazing customer service!
Review with most votes
A Review of Garrett Wade
Read on