Lenox Reviews
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Lenox: Just Okay
As an avid fan of fine china and tabletop accessories, Lenox has always been a go-to brand for me. I have several pieces from their collections and have always been impressed with the quality and craftsmanship.
One thing I particularly appreciate about Lenox is their attention to detail. The designs on their plates and bowls are always intricate and beautifully done, and the gold or platinum trim adds a touch of elegance to any table setting. The pieces are also durable and have held up well over time, even with frequent use.
I also appreciate the wide range of styles and patterns that Lenox offers. Whether I'm looking for something traditional or more modern, I can always find something that fits my taste.
One thing to note is that Lenox can be on the pricier side compared to other brands, but in my opinion, the quality is worth it.
Overall, I have always been satisfied with my Lenox purchases and would highly recommend the brand to anyone in search of high-quality china and tabletop accessories.Porcelain dishes and figurines
Lenox has got some seriously beautiful porcelain dishes and figurines, like, top-notch quality. The designs are super intricate and the finish is flawless, it's all just so elegant and classy. The craftsmanship and attention to detail that goes into making these pieces is seriously impressive. I would totally recommend Lenox to anyone looking for some fancy porcelain that's gonna wow everyone.
Customer Service Experience
Man, I just gotta tell you about my call to customer service. It was a total nightmare. I was on hold forever, seriously felt like an eternity, just to end up talking to this rude and unhelpful lady named Brianna. It's a bummer because I really like their products, but after that awful encounter, I'm definitely shopping somewhere else.
Home decor items
My experience with ordering from Lenox was really disappointing. I placed my order and waited way longer than they said it would take to ship. I tried reaching out to customer service via email, but got no response. Then I tried to chat with them on their website during their supposed hours, but no one was there. Finally, after many tries, I spoke to someone who said my order would take even longer to ship. They promised me a 20% discount for the delay, but then said I'd have to contact them again to get it. This lack of responsibility and customer service is just not right. And when I asked for an email confirming the discount, they said they couldn't do it and ended the chat. This whole experience with Lenox has been a pain and not worth it. I'd suggest looking somewhere else for home decor stuff.
Christmas shopping purchases
I bought some Christmas presents back in November for our family celebration. When I realized there was a problem with part of my order, I reached out to customer service. They explained that the items had to be personalized so I needed to be patient, but I was really hoping to get them sooner. Then the whole credit card situation got messy, so I had to place a new order in January, but that didn't work out either. In the end, I decided to just cancel my order and shop at a different store instead. It was disappointing because I really loved the items from that store.
Personalized ornaments purchase
I just bought some personalized ornaments, but the company didn't send them when they said they would. I called to ask about my order, but the person I talked to wasn't much help. They had no clue when my order would actually be shipped. It was really frustrating and disappointing for me.
Personalized ornament purchase
I got this ornament made just for me on December 4th, thinking it would arrive by the holidays. But man, I was let down! This company didn't bother to keep me in the loop at all. I sent them a bunch of emails and tried calling, but no response. Super annoying and disheartening, especially since I've been a repeat customer. Guess I'll take my business elsewhere next time.
Christmas presents
I received 5 Christmas presents on November 29th, 2022, but only 3 arrived really fast. When I tried calling, I had to wait forever - there were like 16 people ahead of me. So, I requested a call back but never got one after my call on December 15th, 2022. I even tried messaging them on their chat, but all I received was a robot message saying they would get back to me - and they never did! It's disappointing when a company you've been purchasing from for years disappoints you like that.
Fine China Set Purchase
I recently splurged on a new fancy china set to add to my collection. I dropped $3000 on a bunch of stuff and then got a notice that my order got axed. Apparently, they're picky about who they sell to and said they can cancel orders whenever they feel like it. When I reached out to customer service to figure out what was going on, they gave me the same runaround about needing approval for orders. It was super annoying and now I'd tell other folks to be careful about buying from this store.
glassware set
I bought a set of glassware from this company recently, and it was a total nightmare. The website was a mess to navigate, especially when I tried to enter my US address as a Canadian customer. Their chat support was never available, and when I called, I either got no response or was told I'd get a call back that never happened. It felt like they didn't want any customers, especially Canadian ones. The customer service was terrible, which made the whole thing super frustrating. Needless to say, I won't be buying from them again.
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Lenox: Just Okay
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