Logitech51 reviews
This score is based on 51 genuine reviews submitted via US-Reviews since 2019.
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it does what I need around the house and in appointments, reliable enough. Still, customer support can be slow and a few small quirks pop up now and then, but overall it's fine.
Mixed signals
My coworker showed me theirs so I bought it. It failed in less than two months. I sent it in and they confirmed it was broken. After almost a month they shipped a replacement and said the warranty covered it. Then an invoice arrived for the exact price of the original. Delivery was fine, service messy, but I'm relieved I have a working headset.
Used to be great
Honestly, I’m done — their quality and customer focus slipped so much I dropped them. I’d been using their stuff myself and for clients for over 20 years after a salon friend recommended them, but lately they act like they don’t care. I lost more than 2,000 clients because of mix-ups and rude support. Kinda sad.
Arrived late, does the job
I opened it on a rainy Tuesday after almost three weeks of waiting, not expecting much. The thing feels solid, not fancy, a bit plasticky but functional — fits in hand, buttons click, does what it should. First hour I was skeptical, then it settled into steady, reliable use. Packaging was crumpled and customer service useless, but the product actually works, so mixed feelings.
Surprisingly sorted out
be persistent and keep screenshots. Glad it ended okay.
Done with Logitech
Bottom line — I stopped buying Logitech. Their old gear lasted forever, my seven-year mouse was great, but the new stuff can be flaky and G HUB is just clumsy. I needed something reliable for nightly gaming (and my sore wrist), so I sold the new gear and switched brands. Glad I did, and yeah, it's better.
Skeptic turned buyer
the keyboard had a simple teardown guide, the mouse has replaceable feet and spare switches, and support actually answered questions. Still not perfect, but my worries eased. Feels good to buy something I might actually keep, not toss.
Clearing-the-desk relief
After a move and some nagging shoulder pain I grabbed this wireless keyboard and mouse to cut down cables. The keys are sturdy and the mouse fits nice in my hand, feels good to type on. It stutters now and then, especially with heavy apps, and support was not helpful, but for everyday browsing and work it mostly does the job so I'm keeping it.
Old gear lasted, app didn't
clunky, confusing, and it made me swap brands. I was skeptical about switching, but after trying an alternative I'm relieved. Advice: if you love the hardware, avoid the new software unless they fix it.
Evening unboxing thoughts
I pulled this keyboard out on a slow Sunday night and started typing right away. The keys feel solid, a bit clacky but not obnoxious. Setup was quick — plug and play — and the wrist angle is comfy. First few minutes I was impressed. Later I realized opening it for a tiny repair would be a hassle; wish that was simpler. Still, it types clean and feels good to use.
Almost sent it back
I almost gave up on this keyboard-mouse combo the first few days — lag, stutters, everything felt off. I was ready to ditch it and go wired like I did before with another cheap brand. Then one evening I mucked with the receiver and firmware, and suddenly it behaved. Small miracle, really. Still wary, but that was the moment I felt actually satisfied.
Finally worth it, but what a mess
the keyboard itself is great and I'm using it every day for work and casual gaming, so happy with that. But getting it was a headache — ordered with a promised three-day window, then radio silence. Customer support was hard to reach and when they did answer they said the order was canceled and the refund would take forever; they even pushed me to reorder before refund arrived. I bought one elsewhere to get going, paid more, but the product performs and I’m satisfied now.
Good wheel, shaky support
I use it almost every night for sims and the wheel itself is brilliant, the feedback and feel are exactly why I bought it. Then the micro-USB cable snapped, and it's a weird shaped plug only for the base. I opened two support tickets, first one went quiet, second one said they'd forward to tech and now radio silence. I jury-rigged a temp fix to keep racing. Not perfect, but the wheel works great.
Waiting by the door
Waiting by the door for a keyboard is silly, I know, but I waited two weeks for a three-day delivery. Hard to reach support — emails and on hold, ugh. They told me it won't arrive and I'd get a refund in 7–14 business days, and asked me to reorder before the refund was issued. Felt sketchy, so I bought a different keyboard elsewhere for more money. That one feels great though — solid build, quiet keys and nice key travel — so it's fine, but their process needs work.
Stalled replacement cable
I still haven't received the replacement and it's getting old. I bought the Logitech G Pro direct drive wheel and the micro-USB end (the oddly shaped plug that mates to the base) broke. I opened two support tickets — after an initial reply Logitech basically stopped answering via tickets and email. One ticket was finally forwarded to "the technical team" and then silence again. I've invested a lot in this rig, so I just want a proper response or a timeline. Tip for others: take photos and save receipts.
Halfway-through-the-move regret
every time I open my laptop I have to reconfigure the kit. Talk about defeating the whole point. Customer service was slow and kind of robotic; emails took ages and the answers didn’t help. I needed relief fast because of my back and a rough week, so this really stung. Disappointing, honestly.
Package arrived, service took a minute
packaging was fine, product matched the photos and felt solid. Still, the process made me uneasy. The order confirmation came by email but the purchase never showed up in my account, so I tried to return it and it just didn't appear. I kept checking every few days, I tried chat (no one online), I emailed, I waited, I replied again — kind of tedious. After a few days a rep finally explained there was a registration glitch and sent a return label, which fixed things. Delivery itself was reliable though; it showed up when they said it would and was undamaged. I was skeptical at first, then a bit annoyed, and ended up reasonably satisfied once the issue was handled. Communication could be faster. Overall I would give them another shot, but I'd watch the order page and follow up quickly.
Late delivery, mixed feelings
By the time it showed up I had pretty much given up waiting. I ordered straight from the maker and chose the 1–2 day option, but it took over two weeks. I started using it the same night it arrived — first impression was “solid enough,” but then the setup keeps disappearing whenever I open my laptop, so I have to redo it all the time. I emailed customer support and got a slow, generic reply that didn’t help much, which was annoying. On the plus side it works for everyday use and the price felt fair. Not great, not a total disaster, but be warned.
Not what I expected, honestly
neat box, product looked fine, better than I expected. My order confirmation arrived by email but the order never appeared in my account, so I couldn't start a return. I checked the site every few days, tried the chat (always offline), and sent multiple emails saying my order wasn't showing. Replies were vague and eventually they just said it was past 30 days and there was nothing they could do. They even told me the product couldn't be registered in their system. I kept hoping they'd fix it, but the more I reached out the more it felt like hitting a wall. Delivery itself was okay, product okay, but the support and return path ruined it for me. I wanted to trade it in for something pricier, and now I don't trust them.
Small comfort, big letdown
I was actually a fan for years — using Logitech stuff at my desk and for gaming — so when things started to go sideways it felt weird. The headset used to sit nice on my head, sounded decent, but would randomly drop out and eventually the power button became this annoying puzzle where you had to nudge it a certain way to get it to turn on. I tried swapping batteries a few times, and sure, it would come back for a bit, but battery life just never lasted like it should. The mouse felt great at first — smooth, good weight — and the MX combo was my go-to for editing and scrolling through long docs. Then the mouse developed that double-click glitch, which I didn’t notice until it started messing up clicks in the middle of a workday. Annoying. So I switched the headset to a Sennheiser and picked up a Dell KM900 keyboard/mouse for work. The Sennheiser is solid, comfy, no drama, and the Dell has been running smoothly for months now. Makes me skeptical of buying another Logitech again; love the ideas, but too many early failures for my taste. For now, happy with the replacements, even if I miss some Logitech features.
About Logitech
Logitech International S.A. is a Swiss company specializing in personal computer and mobile accessories. Founded in 1981 in Lausanne, Switzerland, by Daniel Borel, Pierluigi Zappacosta, and Giacomo Marini, Logitech initially focused on the development of mice, which provided a more intuitive way of interacting with a personal computer's user interface. Over the years, the company expanded its product line to include keyboards, Webcams, speakers, headphones, and gaming devices, among other peripheral devices. Logitech is known for its significant contributions to the innovation and design of input and interface devices for PCs and other digital platforms, establishing itself as a major player in the market for personal computer accessories.
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Contact Information
7700 Gateway Blvd.
94560 Newark
United States
📧 https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393
Categories Logitech
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Last update: December 2025
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