Maui Jim - Overall Rating based on 21 reviews
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Sunglasses replacement
I had a great experience with getting my sunglasses replaced. I accidentally broke them by stepping on them, which was a huge bummer because I didn't want to spend a bunch of money on a new pair. But, when I reached out to customer service and followed their instructions to send in the broken sunglasses for assessment, I got them back all fixed up and looking good in no time at all. The customer service folks were super helpful and professional the whole way through, which made the whole process easy for me. I'm really happy with how everything turned out and I'll definitely be buying from them again. I definitely recommend their products and services to anyone looking for some quality eyewear.
Sunglasses purchase
I recently bought a pair of sunglasses as a customer, and I gotta say, the whole experience was pretty disappointing. I never got a receipt or confirmation after I placed the order, which was a bummer, but they didn't waste any time taking my money. The lack of communication and transparency really left a lot to be desired, especially from a company that's supposed to be reputable. When I reached out to them about the problem, they pretty much brushed me off and tried to blame me for feeling that way instead of owning up to their mistakes. And to top it all off, when the sunglasses finally showed up, they were damaged. I ended up giving them another shot and ordered another pair for my partner, but the same issues came up - no acknowledgment of the purchase, terrible communication, and this time, they wouldn't even cancel the order even though it hadn't been shipped yet.
Polarized sunglasses
These sunglasses are terrible! I mean, I was expecting them to be really sturdy considering how expensive they are, but they keep breaking on me. I've had to send them in for repairs four times already, and that's just crazy. They're way too delicate for the price you pay. Seriously, my cheap $20 Ironmans last way longer than these fancy ones. I don't think they're worth the money at all. I'm definitely not buying them again!
Eyewear purchase
When I bought glasses from this company, I was really let down by what I got. I paid a lot of money in the beginning, but the lenses didn't match my prescription at all. And the customer service was not helpful - they didn't want to fix the mistake or offer a real solution. Dealing with a company that wouldn't help their customers, especially when it's about something as crucial as vision, was so frustrating. My whole experience was a total disaster. I would warn others against buying anything from them.
Prescription sunglasses
I bought my prescription sunglasses from this brand about two and a half years ago. Unfortunately, after just a year of wearing them, the coating on one lens started to deteriorate, followed by the other lens. When I reached out to them about this problem, they had the nerve to say it was just "normal wear and tear" and didn't offer any help. The customer service I got was terrible, not helpful at all, and frankly, disrespectful. I recommend avoiding this brand because the high price doesn't match the low quality.
Sunglasses
I just bought a pair of sunglasses online and let me tell you, I am so happy with the quality and service I got. They arrived super fast and the lenses are so clear. It's nice to see that they're made in Japan instead of some factory in China.
Sunglasses purchase
The team here is so friendly and helpful, and the lenses and frames are just perfect. My whole experience was amazing. Every time I come in, it just reminds me that this place is really the top-notch. I enjoy letting others try on my sunglasses and seeing their reactions of amazement. Once you come here, you'll never want to go anywhere else.
Repair service
I've had a few pairs of sunglasses from this company and I've had to take them in for repairs a couple of times. Every time I bring them in, the repair team is so nice and really knows their stuff. They always make sure I'm happy with the work they've done. I really value the great service they give me every time.
Sunglasses Repair
I accidentally broke the arm on my prescription sunglasses, but luckily I found out there was a repair place I could send them to. I checked their website and followed the directions to send the glasses in for repair. I was so happy when I got them back within a week, all fixed up, cleaned, and even in a new case, for a really fair price. I was super impressed with how well they took care of me, especially for how reasonable the cost was. It's not often you come across such great service that's also affordable, so major props to the company for going above and beyond. I'll definitely be telling others about them in the future.
Repair of wife's sunglasses
My wife had a little mishap with her sunglasses and ended up breaking the left arm. Unfortunately, they were way past the warranty. But let me tell you, Maui Jim's repair crew totally came through! They not only fixed the broken arm but also swapped out both arms, the nose pads, and even threw in a brand new soft case. I was blown away by their above-and-beyond customer service. It's not every day you see that kind of dedication. Huge thanks to Maui Jim for making it right!
Scratch repair sunglasses
My sunglasses are seriously my favorite thing to wear, especially when I'm on vacation and they make the ocean look super vibrant. But you won't believe it - I accidentally scratched them on my last trip to the beach. I was so upset! So, I reached out to customer service for help fixing them. The whole process was so easy - shipped them off and got them back good as new in no time. The repair job was amazing, and I'm thrilled with how they turned out. Huge thanks!
Fragile glasses but good design and efficiency
The glasses from this brand have really great design and efficiency, but I was kinda bummed to see how fragile they were, especially for the price. I've had them break twice just from having them in the front pocket of my hoodie! And one of the glass brackets even broke from just a little bump. It's frustrating that they're so delicate given how much they cost.
Polarised glass lenses, arm repair/replacement
This company really delivers on what they say - quality and customer service. The polarized glass lenses are fantastic, providing clear vision and protection from the sun. And if something breaks, they fix it quickly and even with a smile, for free. After this amazing service, we won't go anywhere else for sunglasses.
MJ Black rock sunglasses
I had these MJ Black Rock sunglasses for about a year now, and let me tell you, it's been nothing but trouble. The left lens fell out within the first week of having them! I tried contacting the company to get it fixed, but they were no help at all. Then, just recently, the same lens popped out again, this time hitting the sidewalk and getting all scratched up.
When I reached out to Maui Jim for help, they basically just said, "tough luck," and offered me a small discount on a new pair. I was so let down by their lack of customer service and support. Just really disappointing, you know?Sunglasses purchase, great quality, amazing UV protection
These sunglasses are really something else! They look awesome, feel strong, and do a great job protecting your eyes from the sun. I had to send them in for repairs recently, and I was super impressed with how quick and efficient the whole process was. It only took a week from when I sent them out until I got them back. They even paid for the shipping both ways and replaced the nose pieces and arms on my old sunglasses, which are 4 years old. They even threw in a collapsible case, which I thought was a really nice bonus. It just goes to show how much they care about their customers and making sure you're well taken care of.
Expensive sunglasses purchase
I'm really bummed about my mistake spending so much on these sunglasses. I dropped $600 on them, thinking they'd be top-notch and last me a long time. But then, just 2 years later, one of the lenses cracked because I messed up. When I reached out to the company for a replacement, they said they don't make those lenses anymore for that model. It was such a letdown and I felt so frustrated. My fancy sunglasses became useless just like that. I was hoping to rock them for at least 5 years considering what I paid, but nope, that didn't happen. So, do yourself a favor and avoid buying anything from this company if you want to make your money count.
New sunglasses
I was looking for these really awesome sunglasses online but couldn't find them, so I checked out a store close by and they had them! I got them and they look so good on me! But man, the weather has been so crappy that I haven't been able to wear them out. The case they came with is terrible though, it feels like it's made out of paper or something! If I'm spending over $200, I want a case that's actually going to protect my shades, you know?
Sunglass repair
Today, I had to stop by the store to get my sunglasses fixed. Let me tell you, the ladies working there were so amazing! Joanna and Mariangela were incredibly friendly and welcoming. They took care of my sunglasses and were just so kind. It felt like they were treating me like a VIP. You could tell they really enjoy their job and are experts at it. I left feeling really happy with the whole thing. Big thanks to those ladies!
First pair of sunglasses
I recently got my first pair of sunglasses, and at first, I was really happy with how they looked and the quality. Unfortunately, less than a month later, they ended up getting messed up. I was pretty annoyed that they got damaged so quickly, especially since I splurged a bit to buy them. Despite that, I decided to contact customer service for some help. I gave them a call and right away they sent me a repair form, which I thought was great. On top of that, I was pleasantly surprised when they said they wouldn't charge me the $15 processing fee for the repairs. I chose to do USPS Priority shipping both ways, and within two weeks, I got my sunglasses back looking good as new. I was really impressed with how quick and efficient they were with the repairs, and the customer service I received was top-notch. The whole thing made me feel happy and confident that I made the right decision in buying those sunglasses.
Sunglasses issue resolution
I had a little problem with my sunglasses the other day and they were out of warranty. But let me tell you, the customer support folks were awesome! I got to chat with a real person who listened to me and helped me out right away. No robots or waiting forever for an email reply, they were on it and fixed my issue in just a week. The way they handled everything was top-notch and really showed me they care about their customers.
About Maui Jim
Sunglasses are a form of protectiveeyewear designed primarily to prevent bright sunlight and high energy visible light from damaging or discomforting the eye. They can sometimes serve as a visual aid. Fashion trends can be another reason for wearing sunglasses, particularly designer sunglasses from high-end fashion brands. Sunglasses of a particular shape may be in vogue as a fashion accessory. Are you the type that feels your fashion sense is not complete without the sunglasses, then you may want to consider patronizing Maui Jim, as they claim to offer sunglasses of different designs and can also protect clients eyes from UVA and UVB rays? Do read independent customer reviews of Maui Jim here before considering visiting their website.
About Maui Jim
Maui Jim got its start in 1980 as a small company selling sunglasses on the beach of Lahaina, Hawaii. Seeing a need in the market for technology that could combat intense glare and harmful UV while bringing the brilliant colors of the island to life. They claim to offer over 125 styles of sunglasses of which are polarized and protect from UVA and UVB rays. The company was founded by Jim Richards and is headquartered in Illinois, US.
Products and services of Maui Jim
Maui Jim offers its clients products ranging from prescription sport and fashion sunglasses. Sunglasses for both men and women in frames like aviators, classic, wrap fashion, rectangular, rimless, cat eye and shield for various activities and also accessories like trifold and clam case, pouch, face cap and reading sunglasses. They claim to offer repair service on accidental damage as well as for warranty repairs.
Compliments, complaints, and tips for Maui Jim
Do you currently use any of Maui Jim products? How long have you been using it? Did it protect you from the ultraviolet rays of the sun as they claim? Can you tell us more about the company's delivery service? Were you satisfied with the quality and style of their products? We are interested in your Maui Jim experiences and feedback.
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Categories Maui Jim
Online Shop | Fashion | Personal care
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Seite online seit: December 30, 2020
Letzte aktualisierung: November 29, 2024
Review with most votes
My Review of Maui Jim
I have been a loyal customer of Maui Jim for several years now, and I must say, their sunglasses have never failed to impress me. The quality of their products is unparalleled, ... Read onBy: Stanley Roob