Otrium Reviews

: 27

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78% Would buy here again

Most relevant positive review

  2024-05-12
Fabulous experience
I was really bummed out when I found out that this company is no longer operating in the UK. I�...Read on
Kautzer

Most relevant negative review

  2024-05-02
Unresolved refund issue
I recently had a really frustrating experience with my Otrium order. I sent back all the items I ...Read on
Jake

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    Would buy here again
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    Quality clothing outlet

    Otrium is definitely my go-to spot for finding quality items at a great price online. The folks behind this Dutch outlet really know their stuff, offering gorgeous pieces that are both trendy and long-lasting. It's like they've figured out the secret to making clothes that stand the test of time, unlike those fast fashion pieces that fall apart after a few wears. When you shop at Otrium, not only are you scoring amazing deals, but you're also helping the environment by supporting upcycling. The only bummer is that I really miss some of the Dutch brands they used to carry, like Floris Van Bommel and Scotch and Soda, which they had to stop selling after Brexit. Overall, Otrium is a fantastic company that I absolutely adore.


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    Various items

    I just bought a bunch of stuff from this online store and I gotta say, I'm really happy with how everything went down. The website had a ton of cool stuff on sale, which made it super easy for me to find what I wanted. They kept me in the loop about my orders, so I always knew what was going on. And can we talk about how fast the delivery was? I was shocked at how quick my stuff showed up, and it was all in perfect condition thanks to the good packaging. Overall, I had a great time shopping with this online store and I think you should check it out too. It's definitely worth it!


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    Denim jeans and t-shirts

    The other day, I ordered some new denim jeans and t-shirts from this online store. I had a few questions, so I reached out to their Customer Service. They responded to my email really quickly and provided all the info I was looking for. They were really friendly and made sure everything was accurate. When my order showed up, it was packed really nicely in eco-friendly packaging. And you know what? Everything fit perfectly! Plus, the prices were amazing. I'm totally going to shop here again!


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    Would buy here again
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    Wide selection, discounted prices, fast delivery, easy returns.

    I just bought some stuff from this company and I was really impressed with all the different things they had on sale. The website was super easy to use, which made it a breeze for me to find what I wanted. Ordering was a piece of cake and my stuff got to me really quickly. They also have a great return policy, so I felt good about my purchase – knowing I could send stuff back if it didn't work out. I definitely recommend this company to anyone looking for good deals on quality products.


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    Fabulous experience

    I was really bummed out when I found out that this company is no longer operating in the UK. I've loved everything I've bought from them. The stuff I got from them has always been better than I expected in terms of quality, style, and fit. It's a shame that Brexit got in the way, but fingers crossed they'll come back someday.


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    Unresolved refund issue

    I recently had a really frustrating experience with my Otrium order. I sent back all the items I bought, but I only got a refund for the cheapest one. Now I'm missing a lot of money and no one is responding to my emails. The customer service has been really terrible. I tried reaching out on live chat and was just told to wait until a certain date for more information on my refund, which I've never had to do with any other store. This whole situation has been super inconvenient and annoying, and I want a quick and fair solution. Otrium's lack of action and care for my problem is really getting on my nerves.


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    Would buy here again
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    Smooth ordering and delivery process, costly return fee

    I just bought something on this website for the first time and it was a pretty good experience. The order went through easily and it arrived on time. The only problem I had was the return fee for a scarf was way too high. Other than that, everything else was great. So, just keep in mind to be careful when buying something, especially if you're not sure about it, so you don't end up paying a lot for a return like I did.


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    Quality apparel

    I just bought some really nice clothes from this online store and I was happy with all the options they had. But when I got my order, there was a small problem. Even so, I was really impressed with how the customer service helped me out. The person I talked to was quick to fix the issue and gave me a solution that worked perfectly without me having to do anything else. I'm thankful for the fast and friendly service I got.


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    discounted clothes

    The clothes on this website are really awesome, and they're all on sale so you don't have to keep asking your parents for more money. When my package arrived, it felt like Christmas morning all over again because it came really quickly and was wrapped so nicely. The only thing I wish is that returns were free because it doesn't seem fair that I have to pay to send back items that don't fit me correctly.


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    Fantastic quality and prices

    I'm really impressed with Otrium - their products are top notch, prices can't be beat, and service is super efficient. Just stumbled upon their site recently and I'm amazed at how awesome everything is. They have a huge variety of products and the deals are unbeatable. The customer service team is also really helpful, which makes shopping with them a breeze. I'll definitely be coming back for more!


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    Fees Galore

    Oh my gosh, guys, I ordered some stuff online and there were all these extra fees! It's not cool at all. Why do I have to pay for delivery, returns, and a platform fee? It feels like my whole allowance is just getting taken. The delivery was quick, but what's the point if I can't even try things on before purchasing them? It's so unfair!


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    Recent jeans purchase

    I bought some jeans from Otrium recently, but they didn't fit right because of the size. I got a little confused when I tried to return them using the return label that came with the package, but I still got charged £6.95 for the return. When I contacted Customer Service about it, they explained that the shipping costs were refunded, but I still had to pay for the return. I get it now, but it felt kind of needlessly complicated. Next time I order from Otrium, I'll be more careful to avoid any extra charges.


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    Super sad that Otrium is leaving the UK 😪

    I've been shopping with them for two years and always get my stuff super fast. And if I ever have a little problem, their customer service is always quick to fix it.


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    Would buy here again
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    Fast delivery and easy return process

    I was totally psyched about how quick Otrium delivered my order! I mean, I placed it in the afternoon and bam, it was on my doorstep the very next day. That totally blew me away. Plus, returning it was a breeze with the provided label and dropping it off at a nearby shop. But man, I gotta say, the lack of updates on the return confirmation was a letdown.


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    Would buy here again
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    Awesome sale clothes

    There are tons of awesome clothes on sale right now with some big discounts! I've ordered a couple of times and they got to me really quick. The only downside is that it costs £6.95 to return stuff, which seems like a lot for just two tops. Also, some discount codes don't work on certain brands. To top it off, they've even started charging a platform fee, which is just not cool.


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    3 pairs of shoes

    I just bought 3 pairs of shoes online, and it was a breeze. They had some helpful sizing tips that made it easy to pick the right sizes. Plus, the prices were way better than other stores. My order arrived super fast, and all the shoes were in perfect shape. I'm really happy with my purchase and definitely plan on coming back for more in the future.


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    Poor order fulfillment

    The discounts were good, but my order was a nightmare. They didn't fulfill it reliably and even fibbed about having items in stock. I could see the same out-of-stock item on their website, which was annoying. In addition, they messed up my refund when I used a discount code, and I had to pay almost $7 for delivery each time. It's frustrating when a company you believed in disappoints you. I used to be a loyal customer, but after this experience, I'll be shopping somewhere else.


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    Would buy here again
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    Misplaced personal information

    My info got mixed up with someone from another country by mistake, and now I'm worried about a possible security issue. I tried to get a refund and sort things out, but Otrium hasn't gotten back to me yet. It's frustrating and makes me think twice about ordering from them in the future.


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    Would buy here again
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    Coat at a fraction of the cost

    Who doesn't love a good deal, you know? I found this really awesome coat for way cheaper than I expected, like a total steal! Ordering it was a breeze, and it showed up at my door in just a couple of days. I was pleasantly surprised by how fast it got here. This was my first time buying from this company, but I'll definitely be back for more sweet deals.


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