Saks Fifth Avenue Reviews
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Makeup, Lipstick, Return
I recently ordered some beauty products online, including a few lipsticks. Everything went smoothly with my order, except for one big problem - one of the lipsticks looked like it had already been used by someone else. It was pretty gross and not very hygienic. I did the usual thing of taking photos, emailing customer service, returning the item with their label, and waiting for a refund. Unfortunately, they didn't have that color in stock anymore, so I didn't get a replacement. The return process itself was easy, and I got my money back quickly once they got the item back. But I was shocked to hear about other customers getting stuff like a can of tuna instead of a fancy ashtray, or fake sandals instead of the real thing. It's obvious that Saks has some serious problems with their warehouse management that they need to fix. After this experience, I'm thinking about avoiding online shopping and just sticking to buying things in person.
My Experience with Saks Fifth Avenue
I have been a long-time customer of Saks Fifth Avenue and have always had a positive experience shopping with them. Their online store is easy to navigate and they have a wide selection of high-end designer clothing, shoes, and accessories.
One of the things I appreciate most about Saks is their impeccable customer service. Whenever I have had a question or concern, their customer service team has been quick to respond and always goes above and beyond to ensure my satisfaction.
Another thing I love about Saks is their frequent sales and promotions. They offer a variety of discounts throughout the year, which makes it easy for me to find great deals on designer items.
Overall, I highly recommend Saks Fifth Avenue for anyone looking for luxury fashion. They have a great selection of designer clothing, shoes, and accessories, and their customer service is top-notch.Men's business attire
Saks Fifth Avenue is where I always go for men's business clothes. Their customer service is amazing - they pick up the phone right away and are super helpful, and they respond to emails quickly. Ordering is easy, and returns are a breeze with no surprise fees. Plus, they pay for the return shipping. The selection of casual and business clothes for men is fantastic, with tons of designer options for clothes and shoes. They also have a nice variety of home goods, decorations, makeup, perfumes, and gift ideas. Honestly, I can't find anything wrong with Saks Fifth Avenue.
Fresh kicks
Hey everyone, I wanted to share my experience with you. I recently bought some new shoes from this store and unfortunately, they arrived damaged. I provided images showing the issues, but they wouldn't accept a return because of their final sale policy. Pretty frustrating, right? This definitely isn't the best customer service. Just a heads up, you might want to think twice before shopping here.
Recent online purchase
I just bought something online from this store and it didn't go very well. Ordering was fine, but the customer service was not so great. I never got any tracking info after placing my order, so I didn't know where my stuff was. When I contacted customer service, they said my order was delivered the day before, even though I never got it. It's frustrating that they didn't keep me in the loop or share what was going on. Plus, they wouldn't give me a refund. My whole experience was pretty disappointing, so I would advise others to think twice before buying from this store.
Expensive clothing items for my granddaughter
I just dropped some serious cash at Saks Fifth Avenue on clothes for my granddaughter - over $800 worth, to be exact. But man, I'm pretty bummed about how long it's taking for my stuff to get to me. Half of the items have been sitting in shipping limbo for the past ten days, and that just ain't cool coming from a fancy store like Saks. For the dough I dropped, I was expecting better service. I'm not sure if I wanna risk it with Saks again unless they step up their game when it comes to shipping and delivery.
Blouse purchase
As a customer at Saks Fifth Avenue, I bought a blouse recently that didn't fit right because of sizing issues. When I tried to return it, I was surprised to learn that they wouldn't give me my money back right away. Their policy said it might take 3 to 5 business days for the return to be checked, and then an extra 7 to 14 business days for the refund to go through. Waiting that long to get my money back was annoying and inconvenient, especially given the situation. I was hoping for better service and flexibility from a fancy store like Saks Fifth Avenue. All in all, I wasn't happy with the whole thing and would warn others to watch out for that policy before they buy something.
Sweater purchase
I just bought a sweater from this store, but it didn't fit me when I got it. So, I decided to return it and got an email confirmation on Feb 9th saying they got my return. The email said I should get a refund in "up to 7 business days," but that didn't happen. I waited like they said, but no refund. I called customer service on Feb 26th and asked about my refund. They told me I'd have to wait until March 1st. The customer service guy, Carlos, wasn't helpful at all. He said their policy gives 14 days for refunds, even though the email said 7.
Clothing items
I recently bought some clothes from this store, and man, let me tell you, it was a terrible experience dealing with their customer service and return policy. Even though I saw some bad reviews about their customer service, I still liked their stuff so I went ahead and placed an order. But when my package got sent back to their place, it was a nightmare trying to get my money back. The customer service person said they got my package in TN, but still wouldn't give me a refund. That just didn't seem right to me, and it made me so mad. It's really frustrating to see businesses not caring about keeping their customers happy and being fair. I would not recommend shopping at this store at all because their return policy is sketchy and they don't take responsibility for their mistakes.
Dress
I've been a customer of department stores for a while now, but my recent experience with this particular company has really thrown me for a loop. I received a damaged item and did everything I was supposed to in order to return it, but their customer service team has been completely ghosting me. I've sent them multiple emails and made several phone calls, but still no refund in sight. To top it off, they actually sent the damaged item back to me and claimed it was now all worn out and dirty. The way they've been handling things is just not cool. They're lacking in communication, accountability, and professionalism. It's like customer satisfaction is not even on their radar, and it seriously makes me question how they do business.
Online Dress Return
Hey there, I've been shopping at this fancy department store for ages, but man, I gotta tell you, I am not happy at all with how they handled my recent return. I sent back a $600 dress via FedEx on February 6th, got the delivery proof and everything. But you know what? I'm still waiting for that refund to show up on my credit card. They sent me an email on March 2nd saying they processed the refund, but the money has yet to hit my account. I've tried calling and chatting with customer service multiple times, but they've been pretty useless. And get this, every time I ask to speak to a supervisor, they're mysteriously "unavailable."
This whole ordeal has really soured my opinion of this store that I used to love. My advice to y'all is to skip the hassle of mailing back returns - just take them directly to the store. I even tried filing a dispute with my credit card company to sort this mess out, but even they haven't responded. This whole thing has been a real nightmare in terms of customer service.Clothing purchase
I had a really bad experience with the customer service at this store. Even though they say they care about customers, they didn't show it at all when I was shopping there. I paid extra for fast shipping, but my order ended up arriving late - and Saks wouldn't admit fault for the delay. Their online chat, text, and phone support are some of the worst I've ever dealt with. They just keep cutting you off without actually helping. My suggestion? Find somewhere else to shop.
Shirt and pants
Man, let me tell you, the customer service at that store was absolutely terrible! I ordered this awesome shirt and pants set, but it never showed up. Fed Ex claimed they dropped it off, but there was no evidence or anything. I even showed them pictures of my fancy private elevator area to prove that nobody delivered it, but they hit me with the "you have to wait 20 days for us to assist you" response. And all that hassle for just $68. I swear, I am never going to shop there again.
Balenciaga boots
I bought a pair of Balenciaga boots online from Saks Fifth Avenue. But, when they didn't fit, I sent them back right away. Getting my money back turned into a big hassle, though. I had to contact Saks multiple times over a few months, and all I got were excuses and delays. Eventually, they said I wouldn't get a refund because they claimed the boots were damaged, which is not true at all. Dealing with all this has been really frustrating and disappointing as a customer.
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My Experience with Saks Fifth
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