Sky by Gramophone - Overall Rating based on 21 reviews
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Smooth and Easy Purchase
It was actually really easy to make my purchase! I was surprised at how smoothly everything went from start to finish. The items I needed were all right there, no hassle at all.
Easy website purchase, slow shipping.
Buying on the website was a piece of cake, everything was super easy to find, and checking out was a breeze. But man, I was bummed when I found out it took a whole week for them to ship my order. It just felt like way too long of a wait.
Quick mistake catch, order change, fast shipping
Man, can we talk about the customer service at this place? They really care about their customers, not like some other places that would just cancel your order and be done with it. These guys caught a mistake, fixed it immediately, and even gave me a call to double-check everything was all good. That kind of attention to detail is hard to come by nowadays. Plus, to make it even better, my order got here super fast. I'm beyond pleased with the service I got.
High-end speakers
I gotta say, I was kinda bummed at first with what I bought from this store. But man, when I contacted customer service, they really went all out to fix things up. They were super helpful, always kept in touch, and made sure I was totally happy with my purchase. I really admire how they turned my bad situation around and made it good. The speakers I got are seriously awesome quality, and I'm thrilled I chose to shop here. I'll for sure be coming back again in the future.
Awesome local audio store
I really love Gramophone! They have this awesome showroom where you can actually test out the gear before you decide to buy it. I personally think it's the best way to shop for audio equipment. I already placed an order, but it's taking a little longer to arrive because of some supply chain issues. Hopefully, it'll get here soon!
Speaker purchase
I just bought some speakers and I gotta say, it was totally worth the wait. Even though it took about a month to finally get them, the speakers are top-notch quality, the price was awesome, the customer service was amazing, and they were packaged up perfectly. The sound from the speakers is seriously amazing and has really taken my listening enjoyment up a notch. I'm really happy with my purchase from this store, no doubt about it.
Difficult purchase, Great customer service
I had a tough time buying something, ran into some problems. But Manuel from customer service really came through for me. He was super helpful and really focused on fixing things for me. He quickly handled the issues, took back what I first bought, and made sure I got the right product in the end. Manuel kept me in the loop the whole time, his communication was top-notch. I appreciate his great service and how he took care of my problems.
Son's gift purchase
I ordered a gift for my son and was really happy with how simple it was to place the order. Even though I'm 71 and not great with technology, I found the website easy to use. I didn't get a lot of information about my order, but my son said it was exactly what he wanted.
Turntable, first purchase, cracked dust cover
I bought a turntable from this store recently, and I gotta say, it was just alright. The buying part was easy and the shipping was pretty fast. But when I got the turntable, I saw that the dust cover was cracked - probably got messed up during shipping. It was a bummer, but I decided to contact their Customer Service for help. The person I talked to was really nice and understanding. They worked with the manufacturer to get a new dust cover sent to my house, and it came in about a week. Despite the bump in the road at first, I'm grateful for how they handled things and fixed the problem without any drama.
New home theater setup
The product I bought was amazing and it really made our new home theater setup look so sleek and cool. The customer service was super helpful when I had a question about shipping - they were really nice and made sure I got all the info I needed. Overall, my experience was awesome and I would definitely recommend this place to all my friends!
Order issue with missing package
I recently bought some items from this store, and there were supposed to be four packages in the delivery. Unfortunately, one of the packages never made it to me. I followed the store's instructions and contacted USPS, but they couldn't find the missing package and just gave me a report saying they didn't have it. When I talked to the store's customer support, they weren't very helpful. Even though I had proof from USPS that the package was missing, they just kept saying the tracking info showed it was delivered. When I mentioned possibly taking legal action, they stopped responding altogether. Overall, my experience with their service was really disappointing and frustrating. I wouldn't recommend buying from them.
Set of headphones
I just bought a pair of headphones and had to use the warranty. I gotta say, when I contacted customer service, they really came through for me. The person I talked to was super helpful and quick with their responses. They always got back to me in less than a day with a solution to my problem. Overall, the customer service team really impressed me.
Headphones for my brother
I ordered some headphones for my brother back on May 28th and they just arrived today, June 12th. I was expecting them in 3 to 4 days, but it ended up taking much longer than that! To make matters worse, they didn't even keep me updated, so I had to repeatedly contact them to find out what was happening. Definitely not cool!
Receiver what I purchased
I was happy with my purchase and received exactly what I ordered. The price was fair, but I was bummed about how long it took to get here. It ended up being 8 days in total, and that was annoying since it said "in stock."
My first time buying from this place
I stumbled upon this place on Google, never heard of it before. I had some questions about Cyrus and they got back to me really fast. Ended up purchasing some speakers and an amp, and they arrived super quickly. The staff was really great!
Attentiveness, quick shipping, discrete packaging.
I had such a great experience with the customer service at this store. They really paid attention to all the little details and made sure my order went through smoothly. I was so impressed when they called to double-check my address for that big purchase I made. And they even made sure to package my gift discreetly. The delivery was super fast, way faster than my friend who ordered the same thing from somewhere else and is still waiting. I'm definitely going to keep coming back to this store for all my shopping needs from now on.
New awesome BDI cabinet
I recently got this awesome new BDI cabinet from this store, and let me tell you, it's pretty sweet! After I placed my order, they gave me a ring just to double-check everything, then followed up later to give me the heads up on when it would be delivered. Their customer service is top-notch and the products are high-quality. I'm absolutely thrilled with my new cabinet!
Outdoor speakers purchase
I just bought some outdoor speakers from this store and I'm super happy about it. The price was so good, way better than any other place I've looked. Ordering was a breeze and they gave me tracking info so I knew when it was coming. I had never shopped here before, but now I'll definitely keep an eye on their website for more stuff. Awesome shopping experience all around.
New speaker
My new speaker is incredible! The sound quality is top-notch and I can't get enough of listening to music with it. It was delivered super quickly and the packaging was really secure. I'm absolutely thrilled with my purchase and I highly recommend this place to anyone looking for a speaker.
Chord Huei
Man, let me tell ya, the customer service at this place is seriously the best. So, I bought this Chord Huei recently, and when it got to me, guess what? No grounding plate. But these guys didn't just leave me hanging, they really came through. They reached out to their supplier and made sure I got what I needed in no time. Within a couple of days, I was all good to go. And can we talk about their prices? So competitive. And their supplier, The Sound Organization, is amazing to work with too. It really makes a difference when you're dealing with such solid wholesaler and retailer, you know?
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