VNYL27 reviews
This score is based on 27 genuine reviews submitted via US-Reviews since 2023.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Oddly decent vinyl, messy signup
Right after the needle hit I sat there with my coffee—surprised it sounded pretty warm. The record itself feels solid, jacket looks nice, and I’ve been playing it on lazy mornings. But the whole signup/cancel routine was a pain. You can only cancel by phone and I’m not great with that, so I tried email and ended up in a day-long back-and-forth where they told me I “had no active membership” while my bank showed otherwise. Glad the music was okay, but the service and price? Meh, could be better.
Sunday spins turned into a little ritual
I wasn't expecting to get this attached, honestly. The records show up, I make coffee, drop the needle and my tiny kitchen turns into a cozy little club — the crackle and warmth feel nice. Most of the picks are spot on and I even found one absolute gem that I keep coming back to, which surprised me. Every now and then a box feels a bit random and cancelling is a pain (had to call, which took longer than I wanted), but delivery is reliable and overall it's a fun, affordable habit.
Gift turned into a headache
I got this as a gift and I was suspicious right away. It seemed too easy. For the first three months everything worked fine, no fuss. I decided to cancel before any renewal. Then they told me the gift auto-renewed and charged me for an extra month. I argued. They argued back. No clear refund. Felt like they were holding on to credit for future purchases without my say-so. I’ve dealt with worse customer support elsewhere, but this was one of the more frustrating ones. A few things were handled okay — the original gift showed up and the service worked — but the billing issue left a bad taste. I’m wary to recommend them.
A house tour instead of a tracklist
I keep picturing the vinyl arriving and me imagining my friend flipping through warm, familiar grooves — but the curators took a hard left. They shipped some lo-fi teenage band from like twenty years ago that has zero overlap with my friend's tastes. The record itself isn't awful; there are a couple raw, interesting moments that I liked. The attached note though? It rambled on about the vintage house they recorded in, not a single word about genre or influences. Kinda dumb. If you're gifting this, tell customer service to actually mention music stuff or include an option for genres. Still a fun novelty, just uneven.
Ghosted after I tried to quit
don’t expect a smooth unsubscribe — I tried to cancel and it turned into a small soap opera. I left messages, sent emails, waited for the promised callback that never came. Calls cut off, emails to their listed addresses bounced back as undeliverable. Eventually I went to my bank and filed a dispute because I had no other options. They emailed me later saying I never attempted to cancel — which, um, I did. I told them multiple times. In the end the bank stopped further charges, so problem solved-ish. Lesson learned: take screenshots, keep records, and be ready to involve your bank. Not perfect, not fun, but at least it’s over. Also, they could be nicer, right?
Surprise subscription missed the mark
I actually hesitated for a while before signing up — the idea of a monthly record surprise sounded great for my morning coffee ritual and the lazy weekends I spend cleaning and spinning new stuff. I filled out my favorite artists and hooked up Spotify, but the first box had three albums that had nothing to do with what I listen to. I tried to call to cancel right after, nobody picked up, they sent a generic email, I replied asking to cancel and followed up a few times. No real answer, and two more charges hit my card while I still haven’t even received the first shipment. It’s frustrating; maybe some people get lucky, but for me it feels sloppy at best, sketchy at worst. I’ll stick to local shops and Discogs.
Rainy Tuesday, confused clicks and some great spins
the site looked cool, the idea sounded neat, but the flow? Kinda made me scratch my head. I clicked on what I thought was my curation choice several times and assumed everything was set. Two months later I realized nothing had shipped. So yeah, that initial feeling was annoyance more than anything. After I contacted support (who, to their credit, answered and explained the mess), I found out I’d never actually selected a curation level. The button that actually confirms your choice is small and tucked away — on my phone it looked almost invisible. You end up on the plan page after clicking an option, and then there's a tiny "continue" thing up in the corner. I missed it. Easy to do, but annoying when you just want records.
Once I finally got things moving, the physical product was the better part. The vinyl itself felt solid — not ultra-heavy audiophile pressings, but good enough weight, clean surface, sleeves in decent shape, and labels that can actually sit in the turntable without sliding around. The first batch I listened to during a slow weekend afternoon: some records were real surprises, the kind I'd never have picked up on my own, which was the point. A couple I loved right away — one of them became a repeat-listen favorite — and a few I flipped through and traded away. Some came with download codes that I used right off the bat, which was handy when I wanted to sample before deciding to keep or trade.
What I'm mildy critical about is the whole "they don't ship until you manually confirm" setup. It feels odd for a subscription. If you're the kind of person who likes surprises and is open to being nudged into new sounds, it's great. If you're expecting regular deliveries like most subs, you'll be frustrated. Shipping would be better handled as part of the subscription fee with a simple opt-out or a short time limit to make selections — that would cut down on the "where's my vinyl?" complaints. Price-wise, I lucked into a promo that made it roughly $10 per record for a three-record plan with shipping. If that deal's available, it's reasonable; at the base $35 plus shipping, maybe less so.
Overall: I like the records I got enough to keep it going, but the UX around ordering needs work. Support was helpful, the records feel nice, and there’s genuine fun in discovering music you wouldn't find otherwise — just be ready to click the tiny button, or you might be waiting a while.Mixed start, messy finish
the site looked slick and I got reminder emails to choose my picks. The catch is you have to actually log in and pick a vibe before they ship, and the membership charge posts regardless. After three months the reminder emails just stopped and I kept getting billed with nothing shipped. Logging in later I ran into a broken Google sign-in, which prevented me from managing the account. I tried calling the support number — never connected — and emailed to cancel; they replied about a week later confirming cancellation, so that part got resolved eventually. Using the service felt convenient when it worked, but the inconsistent reminders, flaky login, and slow support made it more bother than it should be. I’m a bit annoyed but relieved it’s finally unsubscribed.
Album Curating Service
I had a really bad experience with the album curating service. I waited over a month for my order to arrive and when I tried to get help from customer service, they were not very helpful. Their phone number went straight to voicemail and no one returned my emails for days. When they did finally reply, they gave me vague information that didn't match what was on their website. The company's lack of communication and transparency really bothered me.
Crappy records
The records I received were really terrible. It felt like they deliberately chose the worst ones. The only one that was somewhat decent was the one that matched my preferences, but even that was just okay. Fortunately, I was able to easily cancel and return the unwanted items. Overall, I was extremely disappointed and they definitely need to improve their selection.
Confusing subscription process
The sign-up process over at VNYL can be really tricky for folks who don't realize they have to pick a "vibe" each month to get their records. I went a whole 10 months without getting any packages because I missed that step. Even though they kept charging me, I couldn't get my money back and only got store credit for a small selection of records online. Just a heads up for anyone signing up - make sure you choose a vibe each month so you don't miss out on your monthly delivery.
Vinyl record purchase
I just bought a vinyl record from this company, and honestly, it was a letdown. The customer service was not great - I had a hard time canceling my order since I had to call them, and that's not easy for me with my anxiety. I tried emailing them too, but the responses were not helpful at all. Also, the records they sell aren't even popular and aren't worth the price.
Vinyl subscription
My experience with the vinyl subscription service wasn't what I thought it would be. It took way longer than I thought it would, and the artists they had were pretty limited. They focused on underground artists I had no clue about. The website was a pain to use, and even though they said they'd tailor it to my interests through Spotify, I never got that chance. In the end, I felt like the service was too pricey and didn't offer enough variety.
Vinyl subscription service
I had a really bad time with this vinyl subscription service. I thought it would be cool to get vinyls tailored to my taste, but it was a total disaster. I joined up at the start of the year and I still haven't gotten any records from them. I tried reaching out to them a bunch of times, but they never got back to me until I got super mad and cancelled my subscription. Do yourself a favor and steer clear of this company!
"curated" records
The curated records were awful. Such a waste of my money. And seriously, the fact that you can only cancel by phone and have to go through such a long process is not cool. Plus, if you skip a month, you're out of luck and don't get your records. So lame!
Vinyl subscription experience
My experience with the vinyl subscription service was super disappointing. The website talked a big game about hooking up with Spotify for personalized recommendations, but the artists I got were way off from what I like. I've been signed up for three months now, and haven't seen a single vinyl record, let alone the three they promised each month. And you can't even cancel on the website, you have to call in, and then deal with customer service that doesn't seem to care. The music choices were meh, and the whole thing was just frustrating because of their bad rules and lack of communication.
Gift subscription package
I'm a customer at VNYL and man, let me tell you, I got a gift subscription for a friend and it was a complete letdown. I added their credit card for the gift and VNYL just kept charging them after the gift date. Trying to cancel online was a nightmare - there was no option! I had to reach out to customer service through phone or email, but no one picked up the phone during business hours. Talk about frustrating! Overall, I was really dissatisfied with the whole experience.
Vinyl record purchase
I messed up by not checking any reviews before buying something from this place. Just like many others, I had a bad experience with this company. When I tried to cancel my membership, it was a whole mess. I had to call a number, leave a message, and never got a call back. Even after I tried my best, the charges kept showing up on my bank statements, so I had to get my bank involved. It's frustrating to see that so many people have had the same issues with this company. They don't seem to be very clear or accountable. Personally, I think their practices are almost unethical and definitely unfair to customers. So, I recommend anyone thinking about buying from this place to check the reviews first and be careful.
Vinyl record subscription
I can't believe how awful this record subscription is! First off, their customer service is basically nonexistent. The records they send every month are total garbage. And when I asked for music I actually like, they hit me with, "Sorry, we're all about discovering new music." What a joke! And get this, no refunds! Once they've got your cash, you're stuck with their crappy records. I even tried to sell the records they sent me to a pawn shop, and they were like, "No thanks, we don't want this stuff." So yeah, save your money and skip this lousy subscription service.
Vinyl record purchase
This place is a total mess. I only gave it 2 stars because, surprisingly, I did get 2 out of the 9 records I wanted. They clearly don't know anything about customer service. I ordered back in August and didn't get it until October - like, seriously slow! I tried emailing them multiple times to cancel, but had to threaten the Better Business Bureau before they finally gave me a refund. Don't fall for their marketing tricks, you won't get what they promise. Instead of Panic! At the Disco, I ended up with some random country band even Spotify doesn't know. Save yourself the trouble and shop somewhere else.
About VNYL
Most people love music and always want to listen to it almost every time. At some point, we all want to connect our Spotify, Soundcloud, Instagram, Discogs, Last.fm. Up next etc. to a plus and just enjoy ourselves while we can but we haven't gotten a company who gives that opportunity. VNYL is a music company that focuses on providing music and cam set for its customers. But do they have testimonials from existing patronage giving credence to the validity of their music and services? Do they have a goodtrack record? We may not have all the answers you seek but we suggest that you read the independent assessment of VNYL to get substantive answers.
About VNYL
VNYL is a record company that asserts to hand-curated 3 records specific to its clients every month. These are records that are based on clients' unique and specific music tastes since they want one’s vinyl collection to be unique. Clients and prospects can subscribe to their newsletter to be kept abreast of their assortment of products and offers.
Products and services of VNYL
VNYL provides its users with the opportunity to create a unique record collection with music that is hand-selected for their unique tastes. VNYL also gives a membership offer to be renewed at a specific time.
Compliments, complains and tips for VNYL
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Details
Contact Information
315 East Franklin Avenue
90245 El Segundo
United States
Categories VNYL
Online Shop | Office, Hobby & Party Supplies
Page Statistics
Last update: February 2026
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Review with most votes
Vinyl records
This place is ridiculous. The website is all over the place, so you can't even tell if your order is going through. You have to pick these "vibes" to help you ord... Read onBy: leda