Wilsons Leather - Overall Rating based on 21 reviews
Featured Reviews
Reviews (21)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Leather jacket
I bought a leather jacket from this company recently and I was pretty disappointed with it. The quality was not good at all when I got it. Trying to return it was a pain - took forever and the customer service was not helpful. It took way longer than I thought to get my refund for the messed up jacket. Overall, I was left feeling frustrated and not happy with how things went down with my shopping experience.
Leather jacket purchase
My experience with this store was really disappointing. I bought a leather jacket online as a Christmas gift for someone special, but it turned out to be out of stock even though the website said otherwise. They ended up canceling my order without telling me beforehand. When I reached out to customer service to ask what was going on, they offered me faster shipping as an apology for their mistake. But even though I chose the 3-day option, they didn't actually ship the item until 2 days later. It was frustrating because I was counting on it arriving by Friday, but now it won't make it in time.
Leather jacket
Even though the products they have are pretty good, I was really let down by the customer service and overall experience. The account sign-up process was confusing and the communication was not clear at all. It was pretty obvious that the company could use some improvement in professionalism. Whenever I tried to reach customer service, I had trouble getting through and when I did, I didn't feel like my concerns were taken seriously. All in all, dealing with this company was just frustrating and I wouldn't suggest it to anyone.
Refund delay
I ordered something hoping to get it right away, but it turned out to be too small. Even though I sent it back right away, I still haven't gotten my money back after months. The customer service has been terrible, not responding to my emails or giving me any info on my refund. I've been a customer for 25 years, so this kind of service is really disappointing and not okay. I won't be shopping with this company anymore.
Leather jacket
Even though I heard some bad stuff about the company, I still went ahead and bought a leather jacket from them. But man, it wasn't a good time. Their customer service was totally MIA and didn't keep their word. They promised me a credit that was supposed to be applied to my order after I returned and reordered, but it's been three months and nothing's happened. I've been trying to call them, but it's like talking to a wall. It's really disappointing to see a company that I used to like go downhill like this.
Wrong leather jacket received
I just bought a leather jacket from this store, and man, was I let down by what I got. They totally sent me the wrong jacket, and when I called customer service for help, they were useless and didn't even say sorry. I won't be shopping here ever again, that's for sure.
Leather jacket purchase
The leather jacket I bought from that store was a huge letdown. It took forever to get here, and when it finally did, the quality was terrible. It was way smaller than I thought it would be and didn't even look like the pictures they had online. Plus, it was shipped from a totally different country than they said it would be. Such a rip-off!
Expensive leather jacket
I would not recommend this store to anyone. Their customer service is a total joke! I had to call them multiple times and send so many emails just to get a response. They kept telling me they would fix my order issue, but I never heard back from them. Can you believe they even tried to blame the shipping company, even though I gave them all the proof they needed? They said they'd give me a refund and fix everything in a day, but nothing happened. I had to go to my credit card company to get my money back. This has seriously been the worst customer service experience ever. Do yourself a favor and shop somewhere else.
New jacket
So, I ordered this really cool jacket online, and I chose overnight shipping because I was super excited to wear it to school. But it's been four days now and it still hasn't arrived! On top of that, they charged me double for it and I'm not even sure if it's been shipped out yet. I tried reaching out to customer service, but it was a nightmare. They couldn't assist me and I was left waiting for answers that never came. It's just not cool, you know?
Leather jacket purchase
I just got this really awesome leather jacket, but the wrong size showed up in the mail! Seriously, what's the deal with that? I clearly asked for an XLT, but I got an LT instead, and that size wasn't even an option. When I called customer service, two different people told me they're out of XLT, but the website says it's available. Now what am I supposed to do? Should I keep calling every day to see if my size is back in stock? It's really frustrating!
Online jacket purchase
I just bought a jacket online, and it was a total mess. I tried to cancel the order right after I bought it, but when I contacted Customer Service, they said it couldn't be cancelled. The delivery took forever, and when I returned the jacket, getting a refund was a real pain. Overall, it was a pretty frustrating and disappointing experience.
Tote bag purchase
I recently bought this tote bag and it fell apart really quickly! The material that was supposed to be "leather" started peeling off, the stitches came undone, and the magnetic button along with the leather around it completely fell off. It's definitely not real leather like they claimed it to be!
Jacket
I ordered this jacket online and I was really looking forward to receiving it! But then I found out it was going to take much longer than expected. I was really let down and now I don't think I'll buy from them again.
Leather purse with fake leather straps
I just bought a leather purse with fake leather straps, and I have to say, I'm really bummed about the quality. Even though they said it was real leather, the shoulder straps were actually synthetic. The leather started peeling off like plastic, and now the whole purse looks super cheap and not cute. I paid a lot for what I thought was a top-notch leather bag, but it turns out it's basically worthless because of the fake materials. I feel totally tricked and won't be buying anything else from this company in the future.
Leather jacket purchase
I was a little hesitant about getting a leather jacket from here because of some iffy reviews, but I decided to go for it since the deal was too good to pass up. I was pleasantly surprised to find that the jacket was even better quality than I expected. It was nicely crafted and heavier than I thought, which is a big win for leather jackets. I'm totally in love with how it looks and fits, and it's quickly become a go-to piece in my closet. And to top it off, the shipping was super speedy, getting to me just 6 days after I ordered it. All in all, I'm really happy with my purchase and would definitely think about grabbing something from here again in the future.
Leather jacket
I got this really adorable leather jacket, but when it arrived, it was all messed up. I tried to return it, but the customer service from this guy Ethan was just the worst. He never responded to my emails. Like, seriously, come on man, do your job! Wilson was okay, but Ethan totally ruined the whole experience for me.
Leather jacket return
I'm pretty frustrated with this company right now. I returned a leather jacket like they asked, but it's been weeks and I haven't gotten my refund yet. It's like they don't even care. They haven't been responding to my emails and keep saying they'll do something about it on the phone, but then nothing happens. I'm thinking about getting the BBB involved because this is just not right. I wouldn't recommend this company for online shopping, they're one of the worst I've dealt with.
Leather jacket purchase
I just wanted to share my thoughts on Wilsons Leather because I've seen some negative reviews going around. Personally, I had a really good experience when I bought a leather jacket from them recently. Even though I saw some bad feedback after I already placed my order, I was pleasantly surprised when my jacket arrived just a day later than expected. The packaging was solid and the quality of the jacket was even better than I hoped for. The sizing guide they provided was right on point - I followed the measurements and ordered a size up, and the jacket fits perfectly. I didn't need to return anything, but based on how accurate their sizing guide was, I trust their process. Overall, I'm super happy with my purchase and I can confidently say that Wilsons Leather came through with a great product.
Leather jackets
I just bought two leather jackets from the store - one for me and one for my boyfriend. They both looked great at first, but sadly mine ended up with a rip. I got in touch with the store and their customer service team was so helpful. They sent me a prepaid postage label to send back the damaged jacket and gave me a refund. They even kept the discount I used on the original order. I was really impressed with how they took care of everything.
Puffer leather jacket
I just bought this amazing puffer leather jacket from this store and I gotta say, I was totally impressed by how awesome it is. Despite what I read in the online reviews, this jacket totally surpassed my expectations in terms of its style, texture, weight, and how well it's put together. Honestly, if this thing had a fancy schmancy brand label on it, they could easily charge way more for it. I have a feeling this store might actually make jackets for fancy brands but somehow sells them cheaper here. I definitely suggest checking out their sales, but just be careful with sizing since their customer service might not be the greatest. All in all, I'm super happy with my purchase.
Review with most votes
Quality products !Quality pric
Read on