Candid Reviews
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Aligner system purchase
I have been using this aligner system and it's actually been working really well for me! I’m almost finished with it and I can see a big difference in my teeth. The whitening gel it includes is nice and gentle, which is great because other whitening products usually hurt my teeth. However, I have noticed that using it only once a day doesn’t seem to do much. But honestly, I would definitely suggest giving this a try, especially since it’s much more affordable compared to what my dentist was going to charge me!
Aligner adjustment process
I'm still in the early stages of getting my aligners adjusted, but everything seems to be going well so far. I've been wearing them for a little over 2 months now and usually feel a bit uncomfortable for a day after switching to a new set. Thankfully, some ibuprofen helps me deal with the discomfort. I know it's all part of the process and it means that my teeth are moving like they should. I can already notice some changes in how my teeth are spaced out, which is what I wanted to see.
Invisalign aligners
I'm actually on step six of my Invisalign treatment and I gotta say, I'm really happy with how it's going. I was expecting a bit of discomfort, but it's been pretty minimal so far. Overall, I've been super impressed with the aligners and I'm glad I went this route. The Candid app has been a game-changer for me, too. It sends me reminders when it's time to move on to the next step, which is awesome because I'm pretty forgetful.
Clear aligner purchase
Even though I had a good experience with the clear aligners at first, I ran into a problem after my treatment was finished. I realized that my bite on the right side wasn't fully touching like it should, unlike the left side. This difference in my bite worried me because the orthodontist didn't catch it during the treatment. It was actually my regular dentist who noticed and told me about it, which made me feel frustrated and let down.
Braces
I got braces almost two years ago, but I haven't really seen much progress. It's been difficult doing everything virtually and not being able to see the doctor in person. I paid almost 3000 dollars for this and I feel like it's not really worth it. I just want my teeth to be straight - is that too much to ask for? It's frustrating that nobody checks in on me to see how I'm doing or if there's any progress. I thought braces were supposed to help, but it's been two years and I'm still stuck in the same spot.
Ineffective treatment and unprofessional service
The treatment I received from this company was not effective at all. Even after two rounds of aligners, my teeth didn't move like they were supposed to. On top of that, the company was unprofessional when there was no progress. They renewed my treatment without explaining why, and then suddenly ended it and blamed my orthodontist. Turns out, the orthodontist was provided by the company, so they weren't being accountable or transparent at all. Overall, I was really disappointed with my experience and I wouldn't suggest them to anyone looking for orthodontic treatment.
Teeth whitening kit
I was super excited to get my hands on a teeth whitening kit from this awesome company. The app was really easy to use and I was able to figure it out without any help. The recent updates have made it easier for me to do video reviews. The only thing I would suggest is to offer more whitening foam options because one bottle won't last the entire treatment. Other than that, I've been really happy with it!
Aligner purchase
My aligner purchase has been awesome so far. I'm on my sixth aligner out of twenty and my teeth are already looking way better. The aligners are comfy and doing their job well. Customer service is quick and helpful. The orthodontist knows their stuff, so I feel good about the treatment. I'm really happy with my aligner purchase overall.
18-month treatment
I had a really bad time with the 18-month treatment I got. The first aligners didn't straighten my teeth right, so they sent me another set based on a new plan. But the second set didn't fix the problem either. I tried reaching out to support many times, asking for the orthodontist to check the plan, but the issue wasn't resolved. The customer service rep, Alison, was rude and not helpful when I asked what to do next. All in all, I was really let down by the whole thing.
Aligner purchase
I've been using aligners for more than 2 and a half years now, and I've gone through four sets. Unfortunately, my teeth are in worse shape now than they were when I started. The latest advice I got was to trim part of my aligners and keep wearing them, hoping my bite would improve. But my top and bottom front teeth are still not aligned properly, and the teeth that were causing problems are still being held in place by the aligners. It's hard to see how this is supposed to make my dental situation better. I feel like the $2000 I spent on this treatment was a waste.
$2100+ for Aligners
I can't believe how terrible the communication and customer service is with this company. I bought my aligners back in 2018 and never heard that they'd stop providing retainers. When I contacted them about it, they basically said too bad unless I saw one of their dentists or "look for other options." But the closest location is more than 3 hours away! When I asked about transferring my info to SmileDirectClub or Invisalign, they didn't even respond. Treating customers like this after we spent over $2100 on their product is just not right. I'm so disappointed and annoyed with their lack of accountability and responsiveness.
Aligner purchase disappointment
Even though they said they would, Candid didn't come through with giving me a third set of aligners to finish up my treatment. They blamed it on not having enough follow-up from an orthodontist, which they never mentioned when I signed up. In the end, I didn't get the results I wanted from buying their product.
Uncomfortable and bothersome fitting
The braces never felt comfortable and they started bothering my gums right away. I asked several times for a replacement, but they wouldn't budge, so I ended up cutting them on my own to avoid more pain. The retainers were a bad fit and wouldn't stay put, no matter how much I tried. When I reached out for assistance, customer service was no help at all and actually recommended buying more instead of fixing the problem first.
Aligners, mouth irritation, lisp
As a customer using these aligners, I've been having a lot of trouble with how they're irritating my mouth and tongue. It's frustrating because every two weeks I have to spend time fixing them so they don't hurt me more. Plus, they make me sound like I have a lisp when I talk. When I contacted customer service for help, they were not very helpful at all. They even hung up on me during a phone call and kept passing me around in emails before finally telling me they couldn't do anything. On top of that, they didn't even provide any cleaner for the aligners, so I have to spend $25 every month just to keep them clean. Overall, I'm really disappointed with the company and their product.
Treatment progress
My treatment has been going pretty well so far. Getting the scans done was easy, and wearing the aligners is no big deal now. But, I did have a little trouble with the rough edge of the aligner giving me sores on my tongue. I had to fix it myself with a nail file. Other than that, I'm excited to see how well these aligners work compared to braces or other options.
Long wait time in retainer
It's really frustrating dealing with customer service, it feels like I'm working so hard just to get some assistance. My retainer has been stuck doing nothing for like 2 weeks longer than it should be. I can't even discuss my scans directly, which is really irritating. And sometimes the comments they send are kind of rude about how I brush my teeth! Do they actually look at my scans or just send out generic responses? And if you attempt to move on to the next retainer sooner, they will send you a stern email scolding you! It's just not fair, dude.
Clear aligners
I just got these clear aligners from this company and I gotta tell you, I'm really bummed out by how they turned out. They kept changing things up, but now my teeth look even worse than they did before. The bottom ones overlap more and there's a gap at the top. It's frustrating that they can't fix it up anymore. I suggest going to a good orthodontist instead of wasting your money here.
Review with most votes
$100 aligners, zero follow thr
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