OnPay25 reviews

84% Would buy here again

Featured Reviews

Most relevant positive review

  2024-05-16
Payroll software

This software is great! I've only ever used OnPay and it's been really easy to use. I discovered it online and I've been using it for about 2 years. I'm not ... Read onBy: L. Carter

Most relevant negative review

  2024-04-10
Payment processing service exp

I used a payment processing service recently and it didn't go too well. I had heard great things about their customer service, but it was nowhere to be found when I needed ... Read onBy: Paucek

Review with most votes

  2023-12-30
Payroll service switch

OnPay has totally changed the game for us! We switched from QuickBooks payroll and are so pleased with the service we've gotten. Their customer support is amazing - I never... Read onBy: L. Kihn

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    Payroll software

    This software is great! I've only ever used OnPay and it's been really easy to use. I discovered it online and I've been using it for about 2 years. I'm not really knowledgeable about bookkeeping or accounting, but this software makes it all really simple. I can handle all my employee payroll stuff in just 5 minutes every week. And the best thing is that it does direct deposit for me. The tech support is also really awesome - they're friendly and always assist me. A+ for them!


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    Payroll services reviewed

    OnPay has really been a game changer for me with handling payroll. I've been in charge of payroll for a while now and it always stressed me out trying to make sure everything was done right and on time. OnPay completely takes that stress away. The app is super user-friendly and their team is awesome. They handle all the required Federal and State reporting, which is a huge weight off my shoulders. When the pandemic hit, they were quick to set up and help with the Paycheck Protection Program (PPP) and Employee Retention Tax Credit (ERTC). All I had to do was export the reports, check them against IRS standards, and send them to our CPAs. And whenever I need help or have questions, they're always there to support me.


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    Forgot security and couldn't pay employees on time

    I forgot my phone passcode and couldn't pay my friends. OnPay could've helped me out, but they didn't. They did apologize and fix it, but it was too late for this pay cycle. Kinda disappointing.


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    Quick and efficient service

    I just bought something from this company and I have to say, I was really impressed by how professional their team was. The whole ordering process went really smoothly with no issues at all. The customer service folks knew their stuff and were able to help me out with all my questions. Plus, when there was a mistake with my order, they fixed it right away and made sure I was happy. I really like how committed they are to giving great service.


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    Payroll services

    I've been using this service for more than a year, and I have to tell you, it's been a real lifesaver. Signing up and using the service has been super easy, no hassles at all. Whenever I had a question or problem, their customer service team was there to help, always knowing what to do and guiding me through everything. I definitely recommend this service to anyone who needs help with payroll.


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    Flexibility and convenience

    They're way more flexible. I absolutely love being able to pay my employees whenever I need to, especially during the slow winter months. OnPay really came through for my landscaping business!


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    Payment processing service experience

    I used a payment processing service recently and it didn't go too well. I had heard great things about their customer service, but it was nowhere to be found when I needed help. I tried calling, but it was hard to talk to an actual person, and the chat bot wasn't any help either. To make matters worse, my call got disconnected while I was on hold, so I never got my issue resolved. This was way different from the top-notch customer service I had been used to from this provider.


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    Payroll software issue

    I've been using this payroll software for a while and it's always been great until recently. There was a glitch in the software that messed up one of my pay runs. Some employees were overpaid, while others didn't get paid at all. I've been trying to reach customer service multiple times, but it's been a month and the issue still isn't fixed. They told me the development team was on it and I'd get updates, but nothing's changed. The system's reporting is still wrong, and I'm worried about the W2s being messed up too. Since this problem isn't getting fixed and I'm wasting so much time on it, I've decided to switch to a new provider as soon as I can.


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    Payroll switch

    After my old payroll company closed down in the US, I had to look for a new service. I looked into a few different options and ended up choosing OnPay. The switch over to OnPay was super easy and hassle-free. Their customer service team was really helpful and knew their stuff, which made the transition really smooth and stress-free.


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    Payroll services

    I just tried out a payroll service and I gotta say, I was really impressed by how easy it was to use. My employees who are new to payroll stuff found it super simple too. The customer service was amazing, seriously top notch. I'd give it a perfect 10 out of 10. I definitely suggest this service to any business owner who needs a solid and easy payroll system.


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    Easy and simple payroll

    I got tired of dealing with the complicated processes of a different payroll company, so I figured I'd give OnPay a shot. And man, it was a game-changer. The interface is super easy to use, even for someone like me who's not great with technology. When you're a business owner, time is valuable, and OnPay gets that by giving you a simple and stress-free payroll service.


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    Payroll service review

    I've been very happy with the payroll service I got from this company. The website is easy to use and navigate, making it a breeze to handle my payroll tasks. The customer service has been top-notch too - whenever I needed help, they were quick, helpful, and polite. Switching to this payroll service was definitely a smart move for my business.


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    Payroll and benefits platform

    I really love using OnPay, it's just so easy and not confusing like some of the other ones I've tried. And the helpdesk is always super quick and super helpful whenever I have any questions.


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    Tough transition, then smooth sailing

    We kinda struggled in the beginning with the transition since our old way of doing things wasn't really working with the new system. But once we got everything sorted out, it was smooth sailing! I really appreciated how quick the service team was - no long waits for an answer.


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    Payroll services

    I've had a great experience using OnPay's payroll services. The customer service reps are really helpful and polite, they're always there to answer any questions I have. The platform is easy to use, which makes managing my payroll a breeze. Overall, I'm really happy with the service I've gotten from OnPay.


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    Quick and informative service

    The team was great - really on top of things and knew their stuff. They helped us get started smoothly and easily, and shared a bunch of helpful info about benefits for our team. Any small business owners out there needing help with payroll should definitely check out this service. Highly recommend!


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    PPP loan support

    We had to switch our payroll services because of Covid-19 and needing help with the PPP loan process. OnPay really came through for us when we needed it most. They've been so helpful every step of the way, and being able to quickly scan and organize employee documents has made a huge difference for our company. The reports are way better and easier to use than what we had before. We really appreciate the reliable and efficient service OnPay has given us during this tough time. Thanks, OnPay!


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    Payroll services for a part-time employee

    My experience with OnPay was really disappointing. I used their payroll services for almost a year to handle payments for a part-time employee at my company, and it was a mess. They kept messing up important documents, which led to a ton of bills and notifications from the EDD. I not only had to deal with financial issues but also wasted so much time on the phone with both OnPay customer support and the EDD trying to fix their mistakes. Dealing with all of this was super frustrating and took up so much time, especially since it was just for one employee who didn't even work that many hours. Finally switching to a different company for my payroll was a huge relief, and I should've done it sooner to avoid all the stress caused by OnPay.


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    Payroll service switch

    OnPay has totally changed the game for us! We switched from QuickBooks payroll and are so pleased with the service we've gotten. Their customer support is amazing - I never have to wait too long on hold, and the reps are always super helpful and know their stuff. Transitioning was a breeze, and we've saved a ton of money. OnPay has definitely gone above and beyond for us.


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    Payroll software review

    I really like OnPay for my small business! It was a breeze to switch over, and the team was super friendly and helpful. Running payroll is so quick and simple now, and they even assist with my taxes. All in all, I'm really pleased with OnPay and the great service they offer.




About OnPay

OnPay specializes in developing intuitive and fast payroll software that eases the workload of other companies. The end month comes fast and goes fast. With the rush to make sure that employee’s dues are settled according to their rank, without any discrepancies, OnPay comes in handy to cater to such needs. Time consumed by small businesses to formulate a payroll can be spent on other income-generating activities. Small businesses can be assured of quality payroll services from OnPay, by following easy registration steps to get started. Registration is done through the website to have access to qualified accountants waiting to serve clients. Customers that have experienced the services at OnPay are advised to spread the good news by leaving a comment on US-Reviews.

About OnPay.
In 2007, Jesse Burgess joined the company with his primary concern being to assist the company’s payroll clerks who were six by then, to work more efficiently. Its clients were close to 200 small businesses and Jesse’s mission was to polish the skills of his clerks to meet the client’s requirements. Soon, he realized that the payroll process could be online based. That is when OnPay was established. Over the years, OnPay has risen to fame but still treats its clients to affordable and effective services.

Products and Services of OnPay.
Apart from payrolls, OnPay has a variety of products including HR services, provides accountants and bookkeepers and many other services listed on the website. OnPay processes payroll amounting to approximately $2 Billion annually for companies spread across 50 states.

Compliments, Complaints, and Tips for OnPay.
OnPay believes in quality service and encourages clients to leave a review to alert other clients of this technology.


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    Contact Information

    675 Ponce De Leon Ave NE

    30308 Atlanta

    United States

    📧 sales@onpay.com

    ☎ 470-748-4169

    🌐 onpay.com



    Categories OnPay

    Services | Software Solutions


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    Seite online seit: March 7, 2020
    Letzte aktualisierung: November 29, 2024