OnPay Reviews

: 25
84% Would buy here again

Most relevant positive review

  2024-05-16
Payroll software
This software is great! I've only ever used OnPay and it's been really easy to use. I d...Read on
L. Carter

Most relevant negative review

  2024-04-10
Payment processing service exp
I used a payment processing service recently and it didn't go too well. I had heard great th...Read on
Paucek

Review with most votes

  2024-01-02
PPP loan support
We had to switch our payroll services because of Covid-19 and needing help with the PPP loan proc...Read on
D. Sporer

Reviews (25)

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    Payroll services reviewed

    OnPay has really been a game changer for me with handling payroll. I've been in charge of payroll for a while now and it always stressed me out trying to make sure everything was done right and on time. OnPay completely takes that stress away. The app is super user-friendly and their team is awesome. They handle all the required Federal and State reporting, which is a huge weight off my shoulders. When the pandemic hit, they were quick to set up and help with the Paycheck Protection Program (PPP) and Employee Retention Tax Credit (ERTC). All I had to do was export the reports, check them against IRS standards, and send them to our CPAs. And whenever I need help or have questions, they're always there to support me.


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    Payroll software for nonprofit

    I've been using this payroll software for our nonprofit organization for the last 3 months and I'm really happy with how affordable it is, how well it works, and the customer support. It's made it super simple for us to process payroll for our employees with just one paycheck. The customer support team has been easy to reach and super helpful whenever we've needed help. It's a relief to know that all our taxes and fees are being taken care of properly, without us needing to stress about tax compliance. In general, I would definitely recommend this payroll software to other organizations who are in need of an affordable and reliable solution.


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    Small business payroll needs

    As a small business owner, I depend on a payroll service that's easy to use and gets the job done right. OnPay is exactly what I need - their system is simple to navigate, making it a breeze to run payroll every week. The way it syncs up with QuickBooks makes my accounting tasks a whole lot smoother, freeing up more of my time. And I can't forget about how they handle tax forms - it really takes a load off my mind by guaranteeing everything is done correctly. The customer service team has been super helpful whenever I've had any questions or issues, always coming through with quick and accurate answers to get things sorted out.


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    Payroll software

    This software is great! I've only ever used OnPay and it's been really easy to use. I discovered it online and I've been using it for about 2 years. I'm not really knowledgeable about bookkeeping or accounting, but this software makes it all really simple. I can handle all my employee payroll stuff in just 5 minutes every week. And the best thing is that it does direct deposit for me. The tech support is also really awesome - they're friendly and always assist me. A+ for them!


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    Forgot security and couldn't pay employees on time

    I forgot my phone passcode and couldn't pay my friends. OnPay could've helped me out, but they didn't. They did apologize and fix it, but it was too late for this pay cycle. Kinda disappointing.


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    Quick and efficient service

    I just bought something from this company and I have to say, I was really impressed by how professional their team was. The whole ordering process went really smoothly with no issues at all. The customer service folks knew their stuff and were able to help me out with all my questions. Plus, when there was a mistake with my order, they fixed it right away and made sure I was happy. I really like how committed they are to giving great service.


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    PPP loan support

    We had to switch our payroll services because of Covid-19 and needing help with the PPP loan process. OnPay really came through for us when we needed it most. They've been so helpful every step of the way, and being able to quickly scan and organize employee documents has made a huge difference for our company. The reports are way better and easier to use than what we had before. We really appreciate the reliable and efficient service OnPay has given us during this tough time. Thanks, OnPay!


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    Payroll management system features

    I've been using this Payroll management system that uploads general ledger entries to Quickbooks. It helps us handle our 401-K and allows employees to make changes and check their payroll history. They even get notified when their direct deposit goes through. The support has been great too. My only gripe is that I wish we could schedule payroll closing for just 1 day in advance instead of 2, but overall, this product is really awesome!


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    Payroll services

    I've been using this service for more than a year, and I have to tell you, it's been a real lifesaver. Signing up and using the service has been super easy, no hassles at all. Whenever I had a question or problem, their customer service team was there to help, always knowing what to do and guiding me through everything. I definitely recommend this service to anyone who needs help with payroll.


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    Easy and simple payroll

    I got tired of dealing with the complicated processes of a different payroll company, so I figured I'd give OnPay a shot. And man, it was a game-changer. The interface is super easy to use, even for someone like me who's not great with technology. When you're a business owner, time is valuable, and OnPay gets that by giving you a simple and stress-free payroll service.


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    Flexibility and convenience

    They're way more flexible. I absolutely love being able to pay my employees whenever I need to, especially during the slow winter months. OnPay really came through for my landscaping business!


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    Payment processing service experience

    I used a payment processing service recently and it didn't go too well. I had heard great things about their customer service, but it was nowhere to be found when I needed help. I tried calling, but it was hard to talk to an actual person, and the chat bot wasn't any help either. To make matters worse, my call got disconnected while I was on hold, so I never got my issue resolved. This was way different from the top-notch customer service I had been used to from this provider.


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    Payroll software issue

    I've been using this payroll software for a while and it's always been great until recently. There was a glitch in the software that messed up one of my pay runs. Some employees were overpaid, while others didn't get paid at all. I've been trying to reach customer service multiple times, but it's been a month and the issue still isn't fixed. They told me the development team was on it and I'd get updates, but nothing's changed. The system's reporting is still wrong, and I'm worried about the W2s being messed up too. Since this problem isn't getting fixed and I'm wasting so much time on it, I've decided to switch to a new provider as soon as I can.


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    Payroll switch

    After my old payroll company closed down in the US, I had to look for a new service. I looked into a few different options and ended up choosing OnPay. The switch over to OnPay was super easy and hassle-free. Their customer service team was really helpful and knew their stuff, which made the transition really smooth and stress-free.


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    Payroll services

    I just tried out a payroll service and I gotta say, I was really impressed by how easy it was to use. My employees who are new to payroll stuff found it super simple too. The customer service was amazing, seriously top notch. I'd give it a perfect 10 out of 10. I definitely suggest this service to any business owner who needs a solid and easy payroll system.


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    Payroll service review

    I've been very happy with the payroll service I got from this company. The website is easy to use and navigate, making it a breeze to handle my payroll tasks. The customer service has been top-notch too - whenever I needed help, they were quick, helpful, and polite. Switching to this payroll service was definitely a smart move for my business.


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    Payroll and benefits platform

    I really love using OnPay, it's just so easy and not confusing like some of the other ones I've tried. And the helpdesk is always super quick and super helpful whenever I have any questions.


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    Tough transition, then smooth sailing

    We kinda struggled in the beginning with the transition since our old way of doing things wasn't really working with the new system. But once we got everything sorted out, it was smooth sailing! I really appreciated how quick the service team was - no long waits for an answer.


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    Payroll services

    I've had a great experience using OnPay's payroll services. The customer service reps are really helpful and polite, they're always there to answer any questions I have. The platform is easy to use, which makes managing my payroll a breeze. Overall, I'm really happy with the service I've gotten from OnPay.


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