Grasshopper Reviews
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Signing up for Grasshopper
I tried signing up for Grasshopper after my friend recommended it, but it was a complete disaster! I attempted to sign up multiple times from different devices and browsers, but nothing seemed to work. I even reached out to Support, and they basically told me they couldn't help. Can you believe that? How can a company not resolve a simple sign-up problem in this day and age? It was a total mess, and honestly, I wouldn't suggest it to anyone!
Annual subscription for phone service
I've been a Grasshopper customer for four years now, and I've had to make four different accounts because of technical issues each time. The customer service team couldn't fix the problems with my first account, so they told me to make new ones several times. Everything was fine with my fourth account until January 2024, when my yearly subscription was suddenly deactivated without warning. I've spent over seven days and four hours on the phone with Grasshopper's Customer Service team, and I still don't know why my account got deactivated. They promised to have a manager call me to talk about the situation and maybe give me a refund for the $900+ left on my subscription. But I'm still waiting for that call from the manager, and it seems like there's no solution in sight.
Overcharged and poor customer service
I just had a really bad experience with this company that said they had fair prices and good service. But, turns out I got charged way more than I should have - like hundreds of dollars more, and trying to reach their customer service was impossible. After tons of tries, I found out I had to switch my number to a different carrier before I could cancel my account, and that could take up to 6 weeks. Their shady practices and lack of honesty seriously irked me.
Misleading privacy practices
This company seriously has no respect for customer privacy, like at all! I bought something and next thing I know, I'm getting annoying spam calls from all sorts of random companies. And when I tried to cancel my account, it was a complete nightmare. The customer service was just awful and the reps were zero help. It's obvious that this company cares more about making money off your info than actually making customers happy.
Free trial
I signed up for this free trial, but then I realized I had to change my number. They kept charging me every month without me even using their service. It took me six whole months to catch on! When I finally reached out, they only wanted to refund me for two months. How uncool is that?
Phone service purchase
Be sure to take a look at review sites like Trustpilot before you decide to go with a service like this.
Communication issue leading to service cancellation
The grasshopper suddenly changed their payment policy without any heads up. This led to our services being cut off just 14 minutes after we found out, which caused a huge mess for our emergency services company. They didn't even offer any other payment options.
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Grasshopper virtual phone ser
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