Holiday Inn Reviews
Reviews (7)
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Booking room for elderly mother abroad
I recently reached out to the Guest Service Team at the hotel to help me book a room for my elderly mother who was traveling abroad. The team, with Jessie Fisher, Eric Einschütz, and Yannick Fournell, really went above and beyond to assist me with the booking process. Since my mother doesn't have a credit card, I had to use mine to make the reservation. The booking got tricky because it was connected to a court appointment that kept getting rescheduled before finally being called off. Despite all these changes, the hotel team stayed patient and helpful, making adjustments to the booking as needed and even helping me get a refund when the appointment was cancelled.
Recent stay experience
While I was at the hotel not too long ago, I gotta say, I was really impressed by the customer service from Jordan and Kate at the front desk. They were quick to help, great at communicating, and always ready to assist. Jordan and Kate were so polite, attentive, and professional when dealing with me. It was clear they really cared about making sure I was taken care of and had a good time at the hotel. I've been coming here for a while now, and I have to give props to Jordan and Kate for being such valuable members of the team.
Stay at Titchfield
The service at this place is amazing. As soon as I walked in, the reception staff gave me a friendly welcome. The bar and restaurant staff were so attentive and nice, making sure I had everything I needed during my stay. I was really impressed with how consistent the service was, which isn't always easy to come by in the hospitality industry. I want to give a huge shoutout to Lucy Smith for really going the extra mile to make sure my stay was cozy and fun. Thanks to everyone on the staff for their exceptional service.
Stayed for 5 days over Christmas
My first time staying at a hotel near an airport was awesome! The hotel had such a chill vibe, even with planes zooming by. I was with a group and the hotel staff really took care of us - they were so friendly and helpful. Everything was spotless, and you could tell the staff really looked out for the guests, especially those with disabilities. Big shoutout to all the staff for being totally awesome!
Stay at hotel
My stay at the hotel was pretty good overall, but there were a couple things that bugged me. The staff were nice and quick, which made it feel welcoming. The lounge was chill and a good spot to kick back after a busy day. But man, the music playing all over the hotel was so loud and annoying, it was hard to focus. It felt like I was trying to read in a party or something. I think they should turn down the music and maybe change the style to make it more laid back for guests. Still, the hotel was awesome and I'm thankful for the great service.
Christmas party at hotel
I went to the hotel for a Christmas party and had a blast! The food was delicious and served on hot plates, plus the staff was really nice. The DJ played all the songs we asked for and the host was so funny. I'm definitely planning on booking again for next year!
Stay at a hotel on Bath Road
I stay at this hotel on Bath Road a lot and it's always a good place to stay. The staff there are really great and always make sure I have everything I need. I gotta give a shoutout to Umuir at the front desk, he really made me feel like a valued customer. And the folks in the restaurant always give top-notch service too.
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