Virgin Experience Gifts Reviews
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Adventure gift for son and fiancee
This company is amazing! I found it during the holidays and it's totally changed the game for gift-giving. I got an adventure gift for my son and his fiancee, who are tying the knot soon. The thought of them using it for a fun experience on their honeymoon is just perfect. What really got me was the outstanding customer service from an employee named Bulelwa. I forgot to add a $20 Gift Code before placing my order and was thinking of canceling & reordering. But Bulelwa went above and beyond by giving me a refund of $20 without me even asking. And not only that, she took the time to wish my son a Happy Birthday in an email. That's what I call top-notch service! Overall, a fantastic company.
Weekend tours booked, scheduling confusion
So, over the weekend, my family and I decided to sign up for tours, but we had some issues with the packages we wanted. We were trying to get one with drinks included and one without, but things got really confusing. The tour guide didn't really help much - we ended up exchanging about 20 emails and he just kept saying to talk to the company. It was pretty stressful, dude. But luckily, when Monday rolled around, customer service was back in action and the company was able to sort everything out. Lesson learned - make sure you keep all your papers organized and in order, you know?
Birthday reservation assistance
I got some really great customer service from someone who really went out of their way to help me with my brother's birthday reservation. I was freaking out because I thought I messed up the booking and I wanted it to be a surprise. I was running out of time and needed help ASAP. The rep not only helped me calm down with their kindness and understanding, but they also fixed the issue quickly and without any problems. I'm so thankful for their help and for answering all my questions so patiently. Thanks a lot for your amazing customer service!
Gifts of experiences
I've used this service several times and I've always had a great experience. The website is really easy to use and there are a lot of options to pick from, so it's simple to find the perfect gift for any occasion. The customer service is amazing, always offering helpful advice and answering any questions I have. I like how everything is taken care of for me, from ordering to delivery. In general, I really recommend this service to anyone who wants a special and unforgettable gift experience.
Gift certificate issue
I had a gift certificate from my son, and when I went to use it, it showed a different event than the one I had originally ordered. Luckily, Khanyisile was the one who helped me out and fixed the problem. She did an amazing job and I really appreciate her help!
Experience purchase disappointment
I recently bought a cool experience through this platform, but then I found out that there were no dates available for the activity. I was so bummed out and frustrated because I had spent a lot of time picking out what I wanted to do before I bought it. It was really sad to see all that effort go to waste because there were no dates available. But, I have to give props to the customer service team because they responded quickly after I complained. They gave me a refund within 24 hours, which I was really grateful for. Even though I was disappointed at first, I have to say that the support team handled my problem really well and quickly. The platform has a bunch of fun activities, as long as there are dates available to book.
Acrobatic Flight Experience
I recently got to go on this really cool acrobatic flight, and let me tell you, it was absolutely amazing! The whole thing was super exciting and I'll never forget it. Our pilot, Sergey, was so skilled and made sure I felt totally safe and at ease the whole time. The acrobatic moves we did were so thrilling, I could really feel the speed and force as we flew through the air. I definitely suggest this experience to anyone in need of an adventure that gets the blood pumping!
Instant voucher, no expiration
I got the voucher right away and could print it out, which was really nice. It's awesome that it doesn't expire, especially if I want to give it as a gift. Whenever I need to grab a gift at the last minute, I always go to this company and they never let me down. They have a ton of different experiences to pick from, so it's easy to find the right gift for any occasion. I definitely suggest using this service for all your gift-giving needs.
Fast and easy purchase, creative gifts for men
I was so impressed with how easy and fast it was to buy something. The website was really easy to use and I found the perfect gift for my guy who already has everything. There were so many cool and creative options to choose from, which made it fun to decide. I liked how much care and thought was put into each gift idea, making it special for both me and him. I would definitely recommend this service to anyone looking for a unique and memorable gift.
Gift card purchase, coupon issue
I bought a gift card not long ago and tried using a $15 off coupon. But here's the thing - my credit card got charged the whole shebang before the discount kicked in. That was a bit annoying, I gotta say. But I gave customer support a ring, and they were on it quick. They fixed the issue in a jiffy, and I gotta give them props for their awesome service. This whole situation made me feel more confident about using this service in the future.
Dance lesson with champagne
I had so much fun going to a dance lesson with my best friend! We even got champagne during the class. The dance instructor was really nice and explained everything so well. Now we're both totally into rumba!
Voucher redemption
I had a couple of vouchers that I needed help with when I was trying to trade them in for a different experience. The customer support I got was amazing - super fast, on point, and really helpful. The person I talked to totally got what I was looking for and took care of everything right away. Rashieda was awesome at handling my request and giving top-notch customer service.
9 hole golf playing lesson experience
My kids got me a gift for a 9-hole golf lesson, but I couldn't find a good place to use it near me. I contacted customer service to see if I could exchange it, and they said they'd check it out. Unfortunately, they keep saying I already used the voucher, even though I haven't. I asked for proof, but haven't heard back. I'm really upset and annoyed with how they're handling this. After seeing other bad reviews, it looks like I'm not the only one having issues.
Quick problem resolution
I had a problem with my purchase recently, but I was really impressed by how quickly they took care of it. Khanyisile, the person I talked to, helped get everything sorted out fast, which was really important because I needed it for my weekend plans. She provided outstanding service, and I appreciated her help a lot.
Awesome experiences
I found some really awesome stuff on their website that I couldn't find anywhere else. The customer service was outstanding, especially Natalie B who helped me reschedule last minute.
Awesome gift cards
These gift cards are amazing! I really enjoy receiving them and giving them to my friends. They offer a wide variety of options, such as skydiving, escape rooms, and cooking classes. It's truly the ultimate gift!
Gift card
My gift card expired, but they fixed it real quick. AmyLeigh was a huge help and really friendly! Awesome customer service, thanks a lot!
Quick and easy purchase
Ordering from this company was so easy. I found what I was looking for quickly, ordered it, and paid without any issues. Being able to set up delivery as a gift made everything go smoothly. I was really impressed with all the different options they had in the area I was interested in. It made it simple to find the perfect gift!
Dinner cruise booking in Florida
I recently booked a dinner cruise in Florida through a gift experience company. When we got to the dock on the day of the cruise, we found out that the boat couldn't leave because the bridge was stuck. The cruise company sent an email saying they had to cancel the cruise. I contacted the gift experience company right away to tell them and ask for a refund. They got back to me two days later, asking for a copy of the email from the cruise company. I sent that over right away, with a screenshot too to prove it. But, even after all that, I haven't heard anything else or gotten a refund from the gift experience company.
Review with most votes
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