Monese - Overall Rating based on 21 reviews
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Helpful customer service
The customer service was super helpful, but man, it took them forever to get back to me. I was waiting forever just to hear from them!
Transfers to Bulgarian banks
I'm pretty happy with the service overall, but it's a bummer that I can't transfer money to Bulgarian banks. It's a big hassle for me. I really hope they can fix this in the future so that everyone can use the service easily.
Money transfer charges
The service is fast and simple to use, but it's kind of annoying that they charge me a buck every time I send money to someone else. It feels like they're trying to sneakily squeeze more cash out of us customers, especially since other places let you transfer money for free. I just wish they were upfront about this cost when I first signed up because it definitely impacts how I feel about using this platform.
Online banking experience
I've been using this online banking platform for a while and so far, it's been pretty good. I like being able to keep track of my money from anywhere I want. But, I did have a problem where I needed help from customer service and couldn't get a hold of anybody for weeks, which was really annoying. Despite that, I find the platform simple to use and the security measures make me feel safe when I'm making transactions.
Payment issue at Asda
Today when I tried to use my card at Asda, it got declined, even though there was no issue showing up on the app when I checked later. It brought back memories of a bigger problem I had a few years back when around £1300 vanished through eBay, PayPal, and Monese, and I never got it back.
Easy to set up, occasional transfer delays, reasonable fees
Setting up my account with this service was easy peasy, and it's been smooth sailing ever since. I haven't run into any big problems or headaches, except for transfers to some banks taking a little longer than I'd like. The fees are fair, but they can be a bit bothersome. I get that they have to make money somehow, though.
Online banking experience
I had a good experience with the online banking system. It was easy to use and met my banking needs well. But I did have some issues with the transfer fees and how long it took to get help from customer service.
Ease of use, quick card delivery, fair pricing
The platform was super easy to use, from signing up to adding money to my account. Everything went smoothly and was really simple. I was pleasantly surprised when my card showed up quickly. The prices were fair and competitive, so it's a good option for handling finances. One thing to improve would be to make it easier to change the card pin and give more choices to personalize settings, like turning contactless on/off. It would also be great to have the option to add cryptocurrency like BTC or USDT.
Smooth app experience, minor delay in card delivery
My time using the app has been really great. It was easy to figure out how to use and handle my money effectively. The only problem I had was a little delay in getting my card, but the customer service team quickly took care of it. All in all, I'm happy with the service I received.
Online banking application
The online banking application was super easy to sign up for. They kept me in the loop the whole way, letting me know how my application was going and when my card was on the way. The app itself is user-friendly and has clear info, so I was able to get around it easily. Only bummer is you can't deposit checks on there, which might be a pain for some people.
Unauthorized transaction
I had a really bad experience with a transaction that I didn't authorize on my account. Someone took my money without asking me first, and when I tried to complain about it, I got hit with all these questions and steps that made it super hard to get my money back. I ended up losing around 25 euros, but thankfully I was able to stop the situation by blocking my card. It was such a letdown that I had to end up closing my account.
Convenient and Efficient Banking
I've been really happy with how convenient and efficient this bank service is. The transactions are so fast and simple, especially compared to other banks I've used in the SEPA region. It's been a really nice change to have such an easy and quick way to do my banking without all the usual stress.
Check them out, good service
I've been really enjoying this service. It was easy to set up my account and start using it right away. The app is awesome and simple to use. I love being able to track my spending and manage my money all in one place. The customer service is really nice and helpful whenever I have questions or issues.
Long-term customer satisfaction
I've been using this service since 2020, and I gotta tell you, my experience has been nothing but top-notch. For the past four years, I've always gotten dependable and quick service with zero complaints. This platform has really been a lifesaver for me in managing my finances.
Waiting forever for help
I had to wait forever to finally talk to someone, it seriously took ages! I was super bored just sitting there, waiting and waiting. I really hope this doesn't happen again because waiting for help is the absolute worst, right?
Quick and easy account creation
I recently signed up for an account with this service and was pleasantly surprised by how simple and easy it was. The onboarding process was a breeze, and I was able to create an account quickly. This was a huge relief for me, especially since I needed it right away. The virtual card was easily accessible, saving me from having to buy a physical card. The app's interface is also super user-friendly, making it a breeze for me to navigate and manage my account with ease. I also love how quickly transactions are processed, allowing me to make payments and transfers without any issues.
Difficulty transferring money due to lack of contact information
I was really annoyed that I couldn't send money to my Monese account just because I didn't have my contact info handy. It's not as easy as they claim.
Lost card replacement
I just had to get my lost card replaced and ordered a new one. I was actually pretty surprised when it showed up earlier than expected. Big shoutout to the team for being so quick and efficient.
Satisfied customer with good value for money and received advertised bonus
I was really satisfied with the service - great value for my money! I even got the bonus that was advertised. The only downside is that I couldn't get in touch with any real humans.
Improved, card arrival
The service right now is definitely better than it used to be. I finally got my card, which is a big step forward. But I'm gonna hold off on giving them a top rating until I see if they keep getting better.
Review with most votes
Direct debit transactions
I really like using this bank for my direct debit transactions. The interface is super easy to use and navigate, so it's really simple for me to keep track of everything. I... Read onBy: kaela