Caskers Reviews

: 17
29% Would buy here again

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Sara Lee
OMG! After loving this whiskey in Ireland, I had a devil of a time finding it at home. The closest place that carried it was over 200 miles away. I tried ordering it from totalwine, but they wou...Read on
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MICHAEL J TILLEY
Ordered on 9/22 and arrived via FedEx on Sunday, 9/26. Well packaged, they even included the box. 5 stars for all categories. I will definitely shop with Caskers again.Read on
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Angie Manolis
Saved the day when I was looking for an exclusively luxury tequila, Partida Roble Fino! Read on
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Frank
Caskers has the WORST customer service and the whole company is a SCAM. They take your money and do not provide a service. They are COMPLETE con artists. This company needs to be SHUT DOWN.Read on
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Blake Hammond
Support has been unresponsive since I shared my issue of not having the item delivered. I placed an order of nearly $200 worth of merchandise and was provided a link to static shipping updates. ...Read on

All reviews (17)

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    2 bottles of Powers Three Swallows Irish Whiskey

    OMG! After loving this whiskey in Ireland, I had a devil of a time finding it at home. The closest place that carried it was over 200 miles away. I tried ordering it from totalwine, but they wouldn't ship it to me. internetwines let me place my order and pay for it before abruptly canceling my order, via text message with no explanation. One place said I could order it and have it delivered to the nearest Walgreens...in Colorado! Finally, I tried Caskers, in spite of some of the reviews. My bottles arrived, in pristine condition, the VERY NEXT DAY after I placed my order. I am SO thrilled and I will definitely be buying from Caskers again. I am a VERY satisfied customer. :)


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    Lagavulin 16 Year Old

    Ordered on 9/22 and arrived via FedEx on Sunday, 9/26. Well packaged, they even included the box. 5 stars for all categories. I will definitely shop with Caskers again.


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    Partida Roble Fino

    Saved the day when I was looking for an exclusively luxury tequila, Partida Roble Fino!

    Uggh, they suck. There is a reason they do not have a phone number that you can call. They send a shipping notice a week ago. Today UPS says only the label has been created. I'm going on vacation so I want the addressed changed because I won't be here and alcohol needs signatures. But Caskers won't change the address because they say it's shipped. But it hasn't. This shipment is going to be lost in neverland, and you can't talk to anyone to get an answer.

    Ordered 6 bottles of small batch craft vodka on July 9. Took delivery on July 15. No fuss, no muss, no problems whatsoever.

    Your a rare lucky guy. I ordered two special bottles of bourbon as gifts. One shipped to wrong address, the other never delivered. This company is terrible! You got lucky.


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    I got a gift card that was totally unusable and customer service is a JOKE

    Caskers has the WORST customer service and the whole company is a SCAM. They take your money and do not provide a service. They are COMPLETE con artists. This company needs to be SHUT DOWN.


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    Tequila

    Support has been unresponsive since I shared my issue of not having the item delivered.
    I placed an order of nearly $200 worth of merchandise and was provided a link to static shipping updates.

    After 2 weeks, I reached out to support for an estimated delivery date as the link did not indicate any timeline.

    I was then given a new link, which indicated that a delivery "attempt" was made. I live in a 4-story apartment complex with a dial-in directory for all shipments. This "attempt" was a fabrication. I would have received a call from the directory, as I have for the past 3 years.
    Since communicating this with Caskers, I have received silence. Caskers has refused to address this issue and left me to dispute my charge on my credit card.

    This has been a month-long process and Caskers should be embarrassed by this situation.


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    Two bottles of rum

    I placed an order about three weeks ago.
    A few days later I got a message that my order is on the way. No tracking number. Two weeks after my order I contacted them and they said it will arrive soon. After a few more days asking them for a tracking number they send me one that is also on the next day still not recognized by USPS so they still did not sent out my order.
    I asked them to cancel it but no answer. I reported them a fraud with my credit card company.


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    Wathens Barrel Proof

    I ordered Wathens Barrel Proof and received Wathens single barrel. After 40 days, I still haven’t received a refund. Caskers is pointing the finger at the liquor store, who as a buyer through Caskers, you have no way of knowing who that is. Caskers collects a fee for the order, they don’t carry inventory. They refuse to give me a refund or return label. I ended up refuting the charge through my credit card and having to pay the return cost. Once I proved I returned the item, my credit card agreed to a refund which ei now take 60-90 days. Don’t use Caskers!!


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    Caskers

    Wrote a review a week ago. Update: after months of back and forth (the total runaround) my husband and I said enough. Were tired of hearing how your looking into it, going to expedite the order and LOTS of other BS. We said give us our money back, a refund. Well I guess that what was the magic word. They said that they are sorry I never got my order (apparently saying I never will) but once we send the order to our vendor "we have no control" and since we already paid the vendor we cannot refund your money! BEWARE!


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    caskers

    Can't get any response from anyone at Caskers. most of my order has been saying preparing to ship forever. Terrible customer service (really none at all).


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    Two Bottles of liquor

    If I could give zero stars on the review I would ...my order was placed and paid for December 20, 2021 ... today is February 7, 2022 ... still haven't received either the products ordered or a refund ... filed a complaint with the NY BBB and still no results ... do not use this company ... they are crooks and a complete scam.


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