ShelterLogic Reviews
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Reviews (23)
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Very very useful
Paradise for outing lovers .Shelter logic is providing smart shelters to remove worries for parking vehicle when at outing sites.Normally it's always terrible job to secure parkings for our cars suv,small truck's ,boats etc.How easy to make a temporary shelter within no time and fold it back similarly. Sheds equally important when go for outing.
Sheds made by durable fabrics and steel.Fabrics are foldable and other can be assembled .
Fabric shed for my garden I found better ,if I see the usages , convenience and durability ,cost is fine.They are ready to assist any time round the clock.Delivered parcel was well packed with instructions to use and keep safe.Missing parts issue
I recently had a problem with my recent purchase – some parts were missing, which definitely bummed me out. But, I gotta say, the customer service I got after reporting the issue was top-notch! I followed the steps to get those missing parts, and that's when I got in touch with Laura M. She was super quick to respond to my questions and gave me all the info I needed. Even though I was getting a bit antsy, Laura stayed nice, got things done fast, and really cared about fixing the problem. And today, just like she said, I got those missing parts in the mail. That's what I call great service!
Awesome portable garage
I recently got this really cool portable garage from this place and I have to say, it's pretty awesome. The customer service lady I spoke with, let's call her Martine, was amazing. She was friendly and knowledgeable, which was great. She didn't make me feel stupid for asking questions, which is sometimes the case. I sent her some information and she responded really quickly with exactly what I needed. I was seriously impressed. I don't usually give glowing reviews, but Martine definitely earned it. I highly recommend this place to anyone in need of a cool portable garage.
Warranty claim assistance
I just wanted to share about my experience getting help with a warranty claim recently. I couldn't find my original paperwork for an item I bought a while back, so I reached out for assistance. Thankfully, the customer service rep, Lee Ann Stone, was super helpful. She found my purchase order and receipt really fast and sent it to me via email. She also walked me through the steps to submit my warranty claim in a really friendly and positive way. I just wanted to give a shout out to Lee Ann for her amazing service!
Heavy duty cover replacement purchase from Canada
I'm really pleased with how simple it was to order a heavy duty cover replacement for my garage from Canada. Lynn McCann was super helpful and quick to answer all my questions about snow load, care, and maintenance. The cover arrived in just three weeks, much quicker than I thought it would. Overall, I had a great experience with this company, all thanks to Lynn's excellent customer service.
Replacement part assistance
I had a problem with something I bought and needed a new part. I called customer service and talked to a lady named Martine. She was really helpful and let me send all the stuff they needed by email for the warranty. Then, in just four days, they told me they were sending me a new part. Martine was awesome and made everything easy and quick. If all customer service people were as good as her, we'd all feel better about buying stuff. Thanks a lot, Martine, for all your help!
Matching part numbers for a new cover
I just reached out to customer service to ask about buying a new cover for my outdoor structure. Bill Huff really knew his stuff and was able to find a match for the part number on my current cover in their system. This made ordering the new one super easy. I volunteer at a non-profit in Eugene, Oregon, where we use our structure as a makeshift kitchen. It's super important for us to have a cover we can rely on for our operations. Our Shelter Logic structure has been a rock-solid and long-lasting addition for us.
Replacement cover purchase
I just bought a new cover from this company and the customer service was awesome. Lee Ann was great to deal with - super friendly, knew her stuff, and made the whole process really easy. She answered all my questions and made sure I understood everything. I ordered in April and got it fast with no problems. I meant to write this review in May, but life got crazy. Lee Ann's outstanding service really stood out to me and I wanted to give her the credit she deserves.
Canopy replacement for 10x20 structure
I first sent an email after business hours and got a quick reply from Lynn McCann the next day. Also, I used the Live Chat during the day and Arelis helped me out. Both of them knew what they were doing and made it easy for me to get a new canopy for my 10x20 structure. Ordering it was smooth, and I really liked how professional Lynn and Arelis were. All in all, dealing with the company was good and I'm happy with the outcome.
Portable Garage Purchase
I just bought a portable garage from this company recently, and let me tell you, their customer service was incredible. Rachel, the representative I talked to, was so polite, helpful, and quick to get things done. It was a nice surprise to find out she's from my hometown of Hartford, CT, even though I'm now living in a little homestead in KY. Thanks to Rachel, buying the garage was super easy and stress-free.
My sister got extra parts
My sister's shed had a pretty big mess-up while she was putting it together, but this guy Greg from customer service was amazing and really helped her solve it, even though they were on the phone for what felt like ages. He was really patient, which is something my sister definitely isn't, so big props to Greg for that. I sure wish I had someone like Greg to help me out when I have issues!
Chair replacement
I just got in touch about getting a new chair, and I ended up talking to Christina from customer service. She was so nice, patient, and really helpful in helping me find a good replacement. Everything went really smoothly, and my new chair was sent out quickly. I'm really happy with the great customer service and I love my new chair. Big thanks to Christina for all her awesome help!
Expensive shelter with prorated warranty
I bought an expensive shelter that came with a 10-year warranty, hoping it would keep my stuff safe for a long time. But after just 5 years, a big hailstorm messed up the cover, and I was really upset about it. When I looked into it more, I found out that the warranty was prorated, which I didn't know when I bought it. This made me really unhappy with the whole thing, and now I think I should have just bought steel panels instead. So, I wouldn't suggest this product to anyone who wants a sturdy and trustworthy shelter.
Shelter top purchase
Hey, so I ordered this shelter top and it ended up getting sent to the wrong place. But then I got in touch with this really nice person named Martine Gallant, and she quickly resolved the issue for me. She worked with her manager to get a new one sent out to me right away. Their customer service is fantastic, and Martine really went above and beyond. If you ever have an issue, make sure to ask for her!
10x10 shed, horse shelter
I just bought a 10x10 shed in a box to protect my horses. Even with 70 mph winds, it's stayed put. To be extra safe, I put t-posts in each corner, and I'm really happy I did. The shed is tough and trustworthy, giving my horses a cozy spot during bad weather.
Replacement parts for storm-damaged building
What great service! Lisa really knew her stuff and was so helpful, getting back to me super fast with all the parts I needed and their prices. Everything went super smooth and quick, definitely deserves a 5-star rating.
Round shelters for vehicles and yard work supplies
I've been a faithful customer of round shelters for my vehicles and yard supplies since '88. Every time I buy, it's better than I hoped for in terms of lasting and keeping things safe. These shelters have really been reliable and held up well over the years. A big shoutout to the guy Bill who helped me out during my last purchase. His service was top-notch.
Big garage, some issues
We got this big garage for all our stuff, but had some issues putting it together. Gave ‘em a call and they fixed it real quick. The service was amazing. Definitely recommend it to everyone!
Missing metal shed part
I reached out to the company about a missing part for my metal shed. Laura Miller from customer service got back to me really fast and said they'd ship the missing part from the factory. I got it in just four days thanks to UPS! Laura even assisted me with the product registration. Big thanks to Laura Miller for the awesome help!
Review with most votes
Very very useful
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