Virgin Experience Gifts Reviews
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Exciting Experience
I gotta say, the service I got was really impressive! Everyone I talked to was super friendly, knew their stuff, and got things done quickly. They made sure to take care of all my questions and issues right away, which left me feeling totally happy with how everything went. I'm so excited that I found this company and I'm definitely gonna come back for more fun in the future.
Late gift redemption
I received this gift a while back, but just now got around to trying to use it and they're trying to charge me more money! So unfair. The voucher clearly states it doesn't expire, but now they're claiming I need to pay extra because it's been a while. Not cool at all. And to make matters worse, the prices are already way too high. I feel like I'm getting ripped off.
Chesapeake Sailing gift certificate
I recently used a gift certificate for Chesapeake Sailing and it was awesome. The whole thing was super easy - I liked that I could see and print out what the recipient would get. The whole process went really smoothly and didn't give me any trouble.
SF Date Night Experience
I just bought the SF Date Night Experience and I have to say, I was really impressed with how simple it was to pick the package I wanted. The website had all the details about each event in the package, which definitely helped me make my choice. Booking was a breeze and super easy to do, so that was great. The only problem I had was with the customer service.
Trip coupon not working
It was really frustrating buying a coupon for my trip and then having to redeem it separately for booking. And you know what? The coupon didn't even work! Ugh, so annoying!
Great gift cards and discount
I had to get some gift cards for my friends and family and luckily there was a discount. It was a little tricky to find the right ones for two people, but I managed to figure it out.
Top of the Rock experience
The experience was amazing, my friend really enjoyed it! I was a little disappointed when they didn't give me the discount that was advertised when I paid, but I reached out to them and they apologized. They assured me that they would refund me. Overall, the service was excellent!
Silent auction gifts
I enjoy purchasing gifts for charity events, and I came across this awesome place with a ton of fantastic items to choose from! The prices are really good, ordering online is simple, and the gift certificates arrive quickly. I'm extremely happy with my experience and will definitely recommend it to my friends.
Virgin Experiences Gift Culinary Tour
I purchased a culinary tour as a wedding gift via theknot.com. The couple tried to use it on their honeymoon and was told they could not use it and to reschedule. This couple does not have the means to travel again and would be unable to do that, so i contacted Virgin for a refund. After a month of back and forth and them saying they refunded it, the money has still not hit my bank, so I am now having to dispute the transaction. I just want the money back to give to the newlywed couple. I do not recommend using Virgin Experience Gifts and will never buy from them again.
Podium package
NEVER AGAIN! That was the worst experience of my life! I tried to book the podium package for October 5th. I was told it was available. Agreed to it, then never heard back. I emailed and emailed because I wasn’t getting my confirmation. I really wanted it. Then after 10 days got an automated email saying they were waiting to hear from me! So irritating. Basically the package was booked by the time someone else got back to me. I was so angry! If they had a customer service area where you can speak to a person it could have been resolved in 3 minutes!
The only good thing is that when I said I wanted a refund they did right away, but it was within the 30 days, so I’m not sure how it would have gone if it was over the 30 day mark.iFly - 2 flights for 2 people
I bought 3 experiences in November 2022. I tried to book through their platform and when I submitted my request the confirmation email said I needed to wait to receive a confirmation from iFly before my booking was confirmed. I never received confirmation and when I called iFly they never got a booing request in the first place. So I reached out to customer service and the experience has been TERRIBLE. It took me multiple emails to get someone to respond. All I wanted was for them to reschedule the booking since I couldn't do it through their platform. It has been TWO MONTHS of emailing with them and all they say is they can't refund me and they'll call iFly to reschedule. But they never do. They refuse to actually make the booking or refund me. It's ridiculous and I hope no one books with them again. Customer service is abhorrent.
Learn to Fly a Helicopter
It's a horrible experience I ever had. I bought the Virgin Experience Gifts voucher V23-JARAA31Q2 for Fly a Helicopter in Indiana. Then, as a company recommend, I started to schedule my flight. The first message I got, was "No Dates Available For Fly a Helicopter. All available dates have passed, and we do not yet have upcoming dates. Please visit our Help Center for additional support."
The Bot is waiting for you in a Help Center. The worstest version of bot that cannot understand you questions and only promote the company.
The company phones that you try to find in the depth of internet (866-522-6839, 844 272 0002) refer you to the same Bot support on the company site. Yes, you may write your question on the site, and I did. But now response at all.
Also, as a surprise, the company charged me twice for this "unforgettable" experience.
Stay away from this company as far as it possible.
Review with most votes
Podium package
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