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Barn And Willow

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Amy
Terrible customer service and scam artists. Do not shop from them. They don’t deserve your hard earned money. Did not deliver the correct custom shade that I ordered (wrong dimensions and incorre...Read on

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    Would buy here again
    Overall

    Custom Roman Shades

    Terrible customer service and scam artists. Do not shop from them. They don’t deserve your hard earned money.
    Did not deliver the correct custom shade that I ordered (wrong dimensions and incorrect hardware placement). After chasing them down for a response for weeks, they admitted that what they sent was the incorrect length but stated they don’t guarantee that your CUStOM order (for which they ask for EXCACT dimensions down to the tenth of an inch) will be the measurements that you receive. Strange because their website states the exact opposite, even going so far as to state that even if a customer measures incorrectly for their custom item (which was not the case here) they will still make it right. Crazy and so dishonest to state this as that is what persuaded me to place an order with them. Although my shade was a half inch too short and leaves a noticeable gap between the shade and the window ledge (as I must keep the shade pulled due to privacy) and the cord cannot be mounted on the right side, but they sent right side instead of the left placement that I ordered, they said too bad… It’s “close enough”.
    They do not deserve your business! Choose instead a company with integrity, quality and your satisfaction at heart!


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