BaubleBar - Overall Rating based on 21 reviews
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Initial bracelets for a girls party
I just got some initial bracelets for a girls party, but then I remembered I forgot to get one for a friend and had already ordered. I contacted customer service and they got back to me super fast, offering to credit my account for the shipping on the extra bracelet. Their response was quick and they explained the credit process really well. The bracelets are really great quality, so I'm sure my friends will really like them. I'll definitely be telling others about this company.
St. Patrick's Day collection
I just bought some stuff from this company, mainly their St. Patrick's Day collection. But, the items I wanted sold out fast. I hit them up to ask if they would restock or allow pre-orders, but their response was not very genuine. It kinda seemed like they care more about money than making customers happy. It was a bummer to see that they don't put customer satisfaction first in their business.
Adorable bracelets, free replacement
Malachi from customer service was amazing! I got two super cute bracelets, but one was too small. I reached out to them, and Malachi quickly sent me a new one without any extra cost. I was really impressed by how he handled everything so well. The bracelets are really good quality and I always get compliments when I wear them. Overall, I'm really happy with my experience at BaubleBar.
Bracelet purchase
I just bought some bracelets from this company, and I have to say, I wasn't super thrilled with them. I mean, I knew they were final sale and all, but I still went ahead and talked about my disappointment on social media. And guess what? The company actually got in touch with me and not only let me return the bracelets but also gave me a full refund. They even covered the cost of return shipping! I have to say, I am seriously impressed by their top-notch customer service and how kind they were to me.
Jewelry
I just bought some jewelry from this store and I gotta say, I'm really impressed. The pieces are top-notch quality and they offer a lot of cool, trendy options. What I really like is that the jewelry is super durable and can handle being worn daily. And the designs are really fun and great for spicing up any outfit with some style.
Custom nameplate necklace purchase
I just got my daughter a custom nameplate necklace for Christmas, and she absolutely loved it! She wore it all the time until one day the chain broke. I reached out to customer service, and Jamie was super nice and quick to help. She offered to replace it or give us a refund, and my daughter decided on a replacement because she loves the necklace so much.
Magnetic necklace replacement
The magnet in the necklace clasp popped out right when I opened it. I was kind of bummed at first, but Tiffany from customer service totally saved the day. She quickly took care of my replacement request, ensuring I'd get my new necklace in no time. I really appreciate her dedication and eagerness to assist. Tiffany seriously gave me the best customer service I've ever had.
Holiday gifts for Daughter
I bought some holiday gifts for my daughter and they were amazing! They looked just like they did on the website. But turns out she didn't like them, so we had to send them back. Thankfully, returning them was a breeze. The customer service was top-notch, especially Latasia and Malachi who were super friendly and helpful. They made the whole thing easy and fast. Plus, I got my money back right away!
Clip-on earrings
I just bought some clip-on earrings for my daughter as a Christmas present. But, when they showed up, one was busted. So, I got in touch with their customer service team, and they were super quick to fix the problem. They sent a new set right out, making sure my daughter could actually wear her gift. I gotta say, I was pretty impressed with how fast and good their customer service was.
Customer service experience
I have to say, my experience with the customer service team was really great. I had a problem with my order, so I reached out to them by email. Devin got back to me quickly and sorted everything out to my satisfaction. I was really impressed with how professional and efficient they were. It made me like the company even more.
Earrings and bracelet
Man, I ordered these really cute earrings and a bracelet from this website, you know? But when the package finally showed up, it was totally empty! Can you believe that? So of course I contacted customer service, and all they said was to talk to the shipping company to file a claim. Like seriously, what?! They didn't even offer to help or send me another package. It's just so frustrating!
Missing stone on bracelet
I ran into an issue with a bracelet I got that was missing a stone. I reached out to customer service and was pleasantly surprised by how fast they got back to me. Clara was the one who assisted me, and she was super nice and got things done quickly. It felt like I was just talking to a friend, and she took care of the problem right away. I'm really happy with the help I got from customer service.
Statement earrings
Forget about those terrible customer service experiences, this company really knows how to take care of their customers. I had a problem with my order, but their customer service team jumped right on it - no long waits on hold or anything like that. They were fast, smart, and they actually solved the issue. Now that's how you provide good customer service, other companies should take a page out of their book!
Earrings purchase
I just bought a pair of earrings from this store, and I have to say I'm really happy with them. The quality is fantastic, and I really love how they look on me. Although, I do wish there were more choices to pick from.
Earrings and necklace set
I found the earrings and necklace set I got from this company to be just what I was hoping for. They're really good quality, stylish, and can go with lots of different outfits. I was pleasantly surprised by all the options on their website - made it super easy to find exactly what I was looking for. Ordering was a breeze, and my stuff arrived pretty quickly. The customer service was really great too, super friendly and helpful. All in all, I had a really good experience with this company and would definitely shop there again.
Missing item issue resolved
I just made an order and, dang it, it came without one thing I bought. I contacted customer service and I was so happy with how quick and nice they were. In about 15 minutes, they emailed me back saying I could get a replacement or a refund. Malachi from customer service was super professional, nice, and he fixed the problem right away. I've been shopping with them for a long time, and this just made me trust their customer service even more.
Necklace purchase
I recently bought this adorable necklace, but I noticed that one of the gemstones was loose and I was freaking out that it might fall off. Luckily, I reached out to customer service and they were incredibly helpful and quick to assist me. They replaced the gemstone without any issues at all. It was such a great experience!
Address change assistance
Customer service was amazing! I accidentally put in the wrong address for my order and reached out to the customer care team right away. They responded within just 20 minutes and helped me fix the address with no problems at all. I was really impressed by how quickly they handled it. I definitely recommend their customer service!
Cute jewelry, but magnet clasp broke on my necklace
Oh my goodness, you guys, I have to tell you about this adorable necklace I got! It was seriously the cutest thing ever. But then, like, disaster struck - the clasp broke! I was totally devastated. So I decided to email the company, and you won't believe it, they got back to me right away! Not only that, they even gave me a refund because the necklace was sold out. Can you believe that? I am all about excellent customer service!
Recent jewelry purchase
I just bought some jewelry from this company and I have to say, I'm really impressed with how great the products are. They're even better than I thought they'd be and I've gotten so many compliments on them. But, I did have a problem with one item that came damaged. I reached out to customer service and was surprised at how quickly they got back to me. The rep got back to me in just a few minutes and had a replacement item sent out to me within an hour. I'm super happy with the quality of the products and the amazing customer service I got.
Review with most votes
A Satisfied Customer's Experie
I am a long-time customer of BaubleBar and have always been impressed with their selection of trendy and unique jewelry pieces. Their website is easy to navigate and the search ... Read onBy: Jackeline Kertzmann