Brand Alley - Overall Rating based on 24 reviews
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Cowshed diffuser refill purchase
I just bought a Cowshed diffuser refill from Brand Alley and got it at a really good price. It was my first time shopping with Brand Alley UK, and I have to say, I was really impressed. The item came in a few days and looked exactly like it did on the website. The quality was really great, and I'm so happy with what I got. I totally suggest checking out Brand Alley if you want good deals on top products, and I'll definitely be going back to shop with them again.
Awesome new shoes
I just picked up these awesome new shoes from here! They look great and fit like a glove. I'm totally in love with them!
Delayed product, high shipping costs.
I ordered this really cute thing and it ended up being delayed without a set arrival date. Not to mention, the shipping costs were super high and I would have to pay to return it if it didn't work out. On top of that, the discount coupon they provided wasn't even valid. Can you believe that? It was just really frustrating, you know?
Electric blanket purchase
Why pay full price for top brands when you can snag them for a steal? Brand Alley has awesome deals and my new electric blanket got here super fast with no issues at all. I'm thrilled with my purchase!
Dress order mishap
I was super pumped to find some awesome deals at Brand Alley, and the shipping was surprisingly fast. But man, when my order arrived, it was a hot mess. They forgot to send me one of the dresses I bought because they had the wrong amounts online, and to top it off, I got a messed-up dress that wasn't even on my list. Sorting out the return was a nightmare since nothing matched up with what I ordered. Thankfully, the customer service team came through and got me my money back quickly. It was annoying that the inventory levels were off and I got damaged stuff in my order in the first place.
Broken zipper pants
The zipper on the item I ordered was broken, so I had to return it. I was disappointed that I had to pay for the return postage. However, the customer service team came across my negative review and ended up refunding me the full amount, even covering the return postage costs. Overall, I'd say they have good customer service, but they should probably check for these issues before sending out products. I'd rate them 4 out of 5 stars.
Wrong boots, no gift for friend
I ordered these really cute boots for my friend's birthday, but when they got here, they were completely different from what I expected! They looked nothing like the picture online. I was so disappointed because now I didn't have a gift for my friend's birthday. I understand that mistakes can happen, but this was just a total mess!
Loyal customer for over 15 years
I've been shopping at Brand Alley for over 15 years now and I have to say, their customer service is top-notch. Whenever I need to return something, I never have to bug them for a refund - they always take care of it quickly. If I ever have an issue with a lost item, they send me my money back without any trouble. It's this kind of reliability and efficiency that keeps me coming back to them. I know I can always count on Brand Alley to provide me with great service every time.
Trouser alteration
The customer service over at this store is top-notch. I had bought a pair of pants that were the wrong length and ended up having to get them altered because I needed them for my granddaughter's christening. Zak, the customer experience specialist, really came through for me. He understood the urgency of the situation and was quick to help out. He even gave me a voucher to cover the cost of the alterations, which I really appreciated. Zak's personalized and quick response to my issue left a great impression on me.
Returned item assistance
I had a problem with returning an item, but Zak from the Customer Relations team really came through and helped me out. I took off one star for the initial issue, but gave them four stars for how well they fixed it.
Undelivered gift item
I'm really upset about how bad the customer service is from this company. I tried to get help with a delivery problem for a gift I was going to give, but no one has gotten back to me yet. And now, not only has the gift not shown up, but it's too late to give it. And on top of that, they already took my money, so I have nothing to show for it.
Designer items
I recently bought some designer stuff from this store and I gotta say, I'm really happy with how everything turned out. From placing my order to getting it delivered on time, it all went really well. The updates they sent me about my order were super useful and kept me in the loop, which I liked. I love that they have designer items that don't break the bank, it's a big selling point for me. All in all, I'm a satisfied customer and definitely plan on shopping here again.
Quick delivery, broken item
I got my package really quickly, but when I opened it, the vase inside was completely broken. There wasn't much protection around it, so I'm not surprised it got damaged. I was pretty disappointed, but when I reached out to Customer Service, they were really helpful. They requested some pictures of the damaged vase, and even though they didn't have a replacement available, they're refunding me the money. They also reminded me to be careful while disposing of the broken pieces to avoid any cuts.
2 dresses, 1 pair of shoes
I bought 2 dresses and a pair of shoes from Brand Alley not too long ago. It was easy to place my order and the items arrived quickly. Unfortunately, one dress and the shoes were too small so I had to return them. But I've been having trouble tracking the return and the items haven't been picked up yet, which has me a little concerned. Despite that, I had a good experience with Brand Alley, just wish the return process was smoother.
Trainers missing
I can't believe it, but my sneakers didn't even make it to my house the first time! The shipping label got all mixed up and ended up on someone else's package. But thankfully, after I called customer service, they fixed everything and my sneakers arrived the very next day. I have to say, I was really impressed by how fast they took care of the problem.
Smooth transaction, timely delivery
I recently bought something from Brand Alley and had a good experience. Before I got my package, I ran into a scammer trying to trick me. They said part of the address was messed up and asked for my bank info to pay a fee for redelivery. Luckily, I didn't fall for it. I was so happy when Brand Alley emailed me that my product was coming. Gotta be careful and watch out for scams, especially when shopping online.
Fashion items
I just bought some clothes from this store and I was really happy with how everything went. The prices were great and they had a lot of different brands to pick from. The delivery was quick, but the clothes didn't fit me right. Returning them was easy with clear instructions. I also liked how they kept in touch during the whole buying and returning process.
Handbag purchase
I just bought a handbag from Brand Alley and I gotta say, I'm super impressed with how easy it was to use their website and the awesome variety of handbags they have. The prices were really good, especially for designer stuff. And on top of that, my order came in super fast! I'm really happy I found Brand Alley and I'll definitely be shopping there again.
Variety of high-quality items
BrandAlley is such a great spot for scoring awesome stuff without breaking the bank. They've got everything from clothes to home goods, so it's like a one-stop shop for everything you need. I love that I can snag high-end items that I couldn't afford before. Their customer service is awesome too – super helpful and friendly folks who are always ready to answer your questions. The only downside is that the packaging they use isn't great – the boxes are pretty flimsy so you gotta be careful opening them. But despite that, I totally recommend BrandAlley for their wide variety of products and fantastic customer service.
Variety of products
Brand Alley is my absolute favorite for shopping for all kinds of stuff - clothes, home goods, you name it. They've got a bunch of top-notch brands and their selection is always changing, which I love 'cause it means there's always something fresh to check out. TBH, I don't even bother looking anywhere else for this stuff. Plus, they ship stuff super fast and returning things with Royal Mail is a breeze. And whenever I've had any issues and reached out to customer service, they've always been so helpful and quick to respond.
Review with most votes
Designer handbag
I just bought something from this company for the first time, and I gotta tell you, I was super happy with the service. I had been looking for this designer handbag everywhere, ... Read onBy: Gavin