Giglio33 reviews
This score is based on 33 genuine reviews submitted via US-Reviews since 2020.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Cancelled but stuck in limbo
the order got cancelled — which I’m actually relieved about — but the refund is still sitting with my bank two months later. I was clear about why I needed to cancel (a pretty serious money issue) and even gave Giglio the bank email and exact wording to speed things up, but they didn’t cooperate. They confirmed the cancellation yet wouldn’t send the note my bank needed, so the bank won’t release the hold. It’s been a lot of back-and-forth for nothing. If you must cancel, push both sides — and expect delays. I’m glad the order stopped, but honestly I wished the refund had been handled faster.
A little relief, then the waiting game
my bank held the refund for two months. I even emailed the seller the bank address and suggested exactly what to say (yes, I did their work), but they wouldn't cooperate and refused to let the bank release the funds. Felt silly, stuck in bureaucratic limbo. Tip: if you cancel, call your bank right away and don't expect the seller to sort it — they might, they might not. Annoying, but at least I had that one clear confirmation.
Packing-for-Thailand hiccup
not perfect, but honestly I was a bit surprised by how it turned out. I ordered three things and two shirts got canceled, which sucked because they were holding the money until the order shipped. I placed it about a week before my trip and at first I thought I’d be stuck waiting forever. First impression was annoyance — slow shipping, unclear status, you know. I messaged support and, to my surprise, they processed the refunds for the canceled shirts faster than I expected, so that eased the stress. Still, the trunks haven’t shipped in time for my trip, so I’ll probably buy a replacement here. Overall, a mixed bag: clunky timing but decent follow-up once I reached out.
Last-minute refund saved the trip
I ordered swim trunks because I leave for Thailand in a few days. I needed them for the trip, simple as that. They cancelled two shirts and held the money for almost a week while saying they wouldn’t refund until the order shipped. That was annoying. I was worried I wouldn’t get anything before I left and someone could pick it up. The moment I felt satisfied was when the refund actually hit my account. It took longer than it should have. Customer support was okay, not great, but they processed the return finally. Not perfect — slow, unclear updates — but getting the money back let me buy a replacement locally and that fixed it. So it worked out in the end, just with too much hassle.
Invoice rescue, surprisingly smooth
solid customer service, saved me. I lost the invoice from an order months ago and needed a copy fast — I was half expecting long waits or pointless back-and-forth like I've had with other shops. Alessia replied to my email within hours and sent the original invoice without any fuss. Friendly but professional, clear, and it actually felt effortless. I went from skeptical to genuinely impressed. It’s rare to get that kind of quick, attentive help these days, so this stood out. Small thing, but it left a good impression and I'll shop here again. Not perfect, but definitely reliable when you need fast support.
Paper trail saved
I found out the hard way that I’d lost the invoice for a months-old order. I’d first heard about Giglio because a coworker tipped me, and I’d seen their pieces on Instagram, so I messaged customer service to ask for a copy — urgent-ish. Alessia answered fast, sent the original invoice straight away as a PDF, and didn’t make a fuss. It was straightforward, helpful, really helpful, and saved me time. The tone was polite but not syrupy; efficient. Small thing but it mattered — quick response from a real person. I’m relieved and kind of glad I went with them; I’ll shop there again when I need something. Also appreciate that it didn’t take days and that the email was clear.
Finally unboxed — worth the wait
broken in within a day, surprisingly supportive, and they don’t squeak or pinch like some other designer pairs I’ve had. Shipping was a messy chapter — UPS showed a weird 1 kg weight and it took almost a month to arrive, plus the first replies from customer support were generic and slow — so I did get nervous. Still, once the package turned up, everything matched the photos and the materials feel premium. I’ve had worse experiences with delivery from other boutiques, so that part wasn’t new, but the actual products redeemed the whole thing for me. Would I order again? Probably yes, though I’d keep an eye on tracking and be ready to nudge support.
Pleasantly surprised fix
silence, cancellations, and wasted return fees. But this time it went differently. Someone actually contacted me, explained the issue, refunded everything quickly and — here's the part that made me smile — they covered the €32 return cost and slipped in a small credit for my trouble. That moment, when they took responsibility and fixed it without me chasing them for days, is when I knew I was satisfied. It wasn’t the purchase I hoped for, I still wanted the boots, but customer service flipped the whole thing. They were human, direct, and faster than I expected, which is rare. Would I order again? Probably — a bit cautiously, but yes. It changed my impression compared to other retailers who cancel last minute and ghost you. Not perfect, but honestly a pleasantly handled mess, and that surprise refund/credit made the difference.
Missing shipment, poor follow-up
I’m not satisfied — the order never arrived and support didn’t really help. I spent about $1,800 on a Max Mara cashmere jacket and shoes, submitted my taxpayer info for customs right away, and then basically watched the tracking go nowhere for weeks. UPS shows the parcel as 1 kg, which doesn’t make sense for what I bought, so I’m worried something was wrong the moment it was scanned. Giglio replied by email a few times but only with vague, canned responses — “we’ll do our best” type stuff — and no real action or updates. I’m glad I kept all emails and the customs paperwork, that helped me feel less helpless, but it’s still frustrating. If nothing changes by week’s end I’ll open a dispute through my bank. My advice to others: pay with a card you can dispute, keep copies of everything, and push for a tracking photo or proof of contents. I was relieved to have documentation on hand, but honestly I expected more accountability from the seller.
Almost hit cancel, then hit buy
by July 7 the tracking hadn’t moved for over a week and I was getting twitchy. Customer service felt like a broken record: “we’re following up” or “waiting on the courier” — same phrasing, different days. No real answers, just polite placeholders. After two weeks I asked for a refund and that just became another slow back-and-forth. At one point they even replied here claiming the order number belonged to someone else, which was hilarious because their own emails had my name and number typed out plainly. I kept prodding, sending screenshots, being annoying, and eventually they processed the refund — only after a lot of pestering. So my pre-purchase doubts weren’t entirely off base, but persistence got me what I wanted. Would I buy again? Maybe, but only if I have time to babysit the whole thing. Also, packing and prices were fine, just the follow-through was messy and slow.
Half-relieved, half-annoyed
they hadn’t even called FedEx yet. One of my orders got cancelled earlier with no real reason (I guess because of a price glitch?), which was annoying but manageable. The long delivery was the real stress — tracking stuck at the same facility for ages, zero useful help, so I spent my evenings on hold and emailing until the carrier finally pushed it through. When the package actually arrived, I felt grateful and a little triumphant, like I’d won a dumb little battle. Then, as a cherry on top, they unexpectedly pulled back my cashback after it was already validated. I didn’t return anything, so that felt shady and left a sour aftertaste. If you order here: monitor tracking constantly, be ready to chase the carrier yourself, and maybe don’t expect top customer service. Glad the stuff arrived in the end, but I’d be cautious and keep screenshots of everything.
Finally worth it
the shoes fit right out of the box and I’ve worn them every day since for the walk to work and the quick evening dog walk. I’m being dry about it because the lead‑up was annoying, but the moment I knew I was satisfied was that first morning when they were comfortable and felt like they’d been broken in already. Small surprise too: there was an extra set of laces tucked in — not needed, but a nice, unexpected touch. So the ordering process was fine, communication was clumsy and slow, delivery was slower than promised, and the price felt fair for what I actually use now. I’d warn people about the wait, but honestly if you can handle a delay, the end result worked for my daily routine.
Sketchy help, good price that turned sour
nice, maybe a steal. Then the whole thing unraveled. One order got cancelled with no real explanation, which annoyed me but I shrugged. The bigger problem was the other order that showed stuck at the same FedEx facility for over ten days. I kept emailing customer support and they basically told me to wait, like that was the solution. It felt like they didn’t even try to contact the carrier — I say that because after weeks of vague replies (“we will check with shipping”) I finally called FedEx myself, made a bunch of calls, and only then did the package move and arrive. So the main gripe: their complete passivity with the carrier. They didn’t push, didn’t call, didn’t escalate. Also weirdly, after the order was delivered and cashback was automatically validated, they reversed it — no return, nothing — which felt shady. I wrote a short critical review on Trustpilot and wondered if that triggered the cashback cancellation, who knows. I still think the price was decent and the site looks okay, but expect to be the one doing the chasing if something goes wrong. Friendly heads-up: don’t count on them to fight with FedEx for you.
Sketchy stock, slow replies, at least I got my money back
accepted, then cancelled, with the same “stock misalignment” line. That’s when it stopped feeling accidental and started feeling like someone was juggling prices.
I reached out to customer service and got bland, copy-paste replies from a rep named Irene. Eventually she told me, basically, “don’t order these shoes anymore, they’re out of stock.” Which, yeah, is not how you talk to someone who already tried twice. She did offer a couple of discount coupons and the refund came through, so I can’t say they left me hanging financially. Still, the tone felt dismissive and there was zero real explanation or effort to fix it.
So, takeaway: they returned my money and offered small compensation, which I appreciate, but the communication and the weird relisting at higher prices left a bad taste. If you’re in a hurry or very particular about customer service, maybe shop elsewhere. If you do try them, double-check stuff and be prepared to chase support. I’m glad it wasn’t worse, but I won’t be rushing back.Not worth the hassle
I'm not coming back. I ended up ordering the same shoes twice and both orders were cancelled, and that pretty much sums up the experience. First order went through and then Poof — cancelled for "out of stock." Fine, could happen. Then I see the exact same size back on the site at a higher price. So I try again at the new price, they accept it, and then cancel again. Both times the reason was some vague "stock misalignment." It doesn't add up, and it honestly felt like a price shuffle more than a simple inventory mistake. I reached out to customer support and got the same sort of boilerplate replies over and over from someone named Irene. Eventually she flat-out told me not to order those shoes anymore because they're out of stock. That's a weird answer to give someone who just tried to buy something. They did send a couple of discount codes but no real apology, no real attempt to fix the mess or make up for my wasted time. Also, they mentioned that some items are excluded from discounts due to "commercial policies," which just added to the suspicion. Look, the site has nice stuff and prices sometimes look good, and maybe this was just bad luck, but the way it was handled felt dismissive. My advice: if you really want something, maybe double-check with support first, or be ready that they might cancel. I wish they'd be clearer and actually try to keep the customer, but until then I'll shop elsewhere.
Marni bag purchase
I was really impressed with my shopping experience at this store. The package came quickly and I even got a personal note from the person who packed it, which was a nice extra touch. The shoes I bought were just like they were described and really good quality, so I ended up ordering a Marni bag right away. They had a great selection of items to choose from and the website was easy to use, making my shopping trip super smooth and fun. I'm really happy with what I bought and for sure will be coming back to shop here again.
Messed up order
I recently bought some clothes online and when I went to checkout, there was a mix-up with the quantity of one of the items. Thankfully, the customer service representative was able to sort it out for me pretty quickly. I'm really pleased with how helpful they were.
Email customer service for discount code issue
I reached out to customer service about a snag I hit while trying to use a discount code on my order. They were super quick to get back to me and got the issue sorted out in no time. I was really impressed by how friendly and on top of things they were the whole way through. It's great to see a company that really cares about their customers and goes the extra mile to make sure everyone is happy.
Online purchase - Great customer service
I ordered some really cool stuff online and ran into a problem trying to download it. Luckily, this person named Alessia was able to help me out right away with a solution. She didn't just brush me off like others had done in the past. She genuinely cared and fixed the issue quickly. Now, I'm a very satisfied customer and will definitely continue to purchase from this website.
Competitive pricing, great customer service
The prices at this store are really good, and the customer service is top of the line. I got to talk to Alessia from Customer Care, and she was super helpful in helping me track my purchase and answering all my questions quickly.
About Giglio
Giglio is a leading fashion store and has been growing up for four generations, and it keeps moving upward. It is originated between the first world war and second world war as a small fashion store which is now a million dollar business. Giglio is a family owned joint stock company and have hundreds of employees who work in logistics, sales, accounting, administration, and e-commerce department. Giglio is computerized in-house. They use the best hardware and software solutions to improve every informative and management process. Their sops are computerized for a real-time overview of sales.
Products and services of Giglio: They are completely customer satisfaction oriented. They have a CRM system to offer a top quality customer service for their clients. They believe high-quality clothing should be accessible, fun and part of every day. Giglio has grown into a brand determined to connect with and celebrate their customers. All their products collection is from top brands of the world. They are also offering huge discounted sales on their limited stocks.Their gift cards have no additional processing fees. Their goal is to help you dress better. Giglio is all about giving their customers the best experience possible, and that's why they have some of the best, most fashionable and loyal customers out there. They are offering men, women and kids clothing from popular brands at very affordable prices.
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Contact Information
Via Solferino, 7
20121 Milano
Italy
Categories Giglio
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Last update: November 2025
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