Giglio50 reviews
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box was a bit squashed, but all good.
That moment of relief
Right when I slipped them on I knew I was satisfied — I needed dress shoes that wouldn't wreck my back after long commutes; they fit, felt cushioned, and even came with spare pads.
Nice little thing, lousy timing
Wrapping paper stayed in the mess of the hallway until the box finally arrived days late. I ordered this as a Christmas gift, opened it the night after — feels sturdy, works fine, kind of nice actually, but the slow shipping and zero updates spoiled the timing.
Not buying from them again
don’t buy. I needed sturdy boots for moving and expected quality. They arrived sticky with glue, looked fake. I sent them back via UPS, and then the seller claimed I’d ruined the box and refused a refund. Felt like a waste — pretty upsetting.
Charged, never shipped
Charged and waiting, that's how it felt — I bought off-white shoes and never got a shipment email. They said they'd canceled my payment and asked me to reorder, so I tried again. They canceled again. Now nearly $1,000 is pending on my card. Support replies are slow and confusing. I've had messier experiences with smaller shops but this was sloppy and left me worried about the charges.
Worth the wait, honestly
I almost gave up after the long wait, but glad I didn't. The item arrived late and customer support was slow, yet the fit and build are really solid for daily wear — I use it for work and quick errands. Kind of annoying delay, but overall happy it turned out well and it helps my routine.
Refund finally showed, no dress though
I ordered a dress and after a couple of weekends they called to say it was stained and offered a €20 discount — not great, so I pushed for a refund. They made me call and said I’d get the money by Friday. The moment the refund actually hit my bank I felt relieved, like okay, problem solved financially. Still annoying — no dress for my event and the communication was slow. If you use them, call early and don’t wait for them to reach out.
Worth a try, with small hiccups
Opening the box in the hallway, halfway through lacing them up I could tell these boots are solid — not clunky, surprisingly supportive. I needed something after my old shoes were killing my lower back on long shifts, so comfort mattered. There was a short shipping delay but they sent an email explaining it, which helped. The outer shoebox was dented and one corner left a tiny scuff on the boot (could've used more padding), but once on they feel good and break in nicely. Price was fair; I’d buy again.
Boots that surprised me
I was half expecting shoe drama, but these boots actually surprised me. They felt solid right out of the box. Break-in was easier than I thought. The leather has a nice weight and the sole grips well on wet pavement — small thing, but I noticed. Shipping had a tiny delay, they emailed and explained, so that calmed me. The boot box took a little hit in transit and a corner was crumpled; wish they'd added more padding. Still, comfy, good price, and I'll probably order again.
The call that changed it
I actually spotted the item on their site and even told a colleague to check it out. For two weeks I was annoyed — no dispatch, only the same "24–72 hours" emails — but the moment I knew I was satisfied was when a real person called and gave a tracking number, then quickly offered a refund option when the wait dragged on. That call felt honest and calm and it solved things. Still a bit wary about reliability, but customer care stepped up and fixed it, so I’d recommend cautiously.
Thought it was lost, but it showed up
I almost didn't buy — I was wary after reading mixed stuff and delays. I ordered, worried, then... silence for a couple weeks, I panicked. Emails promised tracking and nothing, ugh. Then, out of the blue it shipped and arrived two days later; first time I tried it the finish felt solid and setup was simple — no fuss. It’s exactly as described and actually better than I expected. Relieved and kind of grateful, though the communication could've been way clearer.
Worth the gamble
it's worth it if the discount is big enough. I ordered a Stone Island jacket from one of those discount designer marketplaces last January after seeing a price about $250–$300 lower than the next seller. I knew there was some risk, but arrival day changed my mind: coat looked brand‑new, tag scanned fine with Certilogo, and the box wasn't mangled. Shipping was a touch slow and the label had a small crease, so not flawless, but really — two purchases in and I'm cautiously optimistic (and already eyeballing #3).
Unexpected flaw on a casual walk
cushy footbed, good fit, nice for strolling, so it was a real bummer. Customer service replied quickly and politely, which I appreciated, but they passed the case to the manufacturer and now it’s sitting with them for weeks. I wear sandals daily in summer, so this was annoying. Bottom line: watch bargain luxury — might be B-stock. Still glad CS responded.
Second thoughts, but some help
I unpacked them mid-trip and was like, alright — they look fine. I needed a light sandal for vacation and had been wary because of past bad buys, so I was already a bit skeptical. Wore them twice, less than six hours total, and the insole started coming loose. Customer service replied quickly and polite, which helped, but then they handed it off to the manufacturer and now I’m waiting weeks for a decision. So I’m partly reassured they responded, still annoyed about the delay. Watch those bargain prices.
Sizing hiccup, mostly happy
I actually hesitated a long time because the size chart looked off and, well, past online shoe orders have gone sideways. I ordered sandals, got a size too big — my bad but the chart didn't help. I called customer service; they let me return but won't do an exchange, so I had to reorder, pay shipping and customs again. That part is annoying, annoying, but the new pair finally fits and the leather/comfort are nicer than I expected. So I'm mostly happy, mostly. Not perfect — the return policy should be easier — but the shoes themselves are good and worth it if you're prepared for extra hassle.
Nice shoes, messy process
double-check discounts and get confirmation in writing.
Surprisingly solid find
I almost didn’t pull the trigger — read a ton of reviews and kept thinking “are they really legit?” The prices made me pause too, looked a bit high compared to other places. Ended up ordering one bag just to test things out and honestly, my doubts faded fast. The bag arrived quicker than I expected and was exactly like the photos (nice leather smell, decent stitching), even had a little dust bag which was a small pleasant surprise. If you’re on the fence, start with one item, check seller certification and size details. I’ll shop there again, but keep an eye on price drops.
Cancelled but stuck in limbo
the order got cancelled — which I’m actually relieved about — but the refund is still sitting with my bank two months later. I was clear about why I needed to cancel (a pretty serious money issue) and even gave Giglio the bank email and exact wording to speed things up, but they didn’t cooperate. They confirmed the cancellation yet wouldn’t send the note my bank needed, so the bank won’t release the hold. It’s been a lot of back-and-forth for nothing. If you must cancel, push both sides — and expect delays. I’m glad the order stopped, but honestly I wished the refund had been handled faster.
A little relief, then the waiting game
my bank held the refund for two months. I even emailed the seller the bank address and suggested exactly what to say (yes, I did their work), but they wouldn't cooperate and refused to let the bank release the funds. Felt silly, stuck in bureaucratic limbo. Tip: if you cancel, call your bank right away and don't expect the seller to sort it — they might, they might not. Annoying, but at least I had that one clear confirmation.
Packing-for-Thailand hiccup
not perfect, but honestly I was a bit surprised by how it turned out. I ordered three things and two shirts got canceled, which sucked because they were holding the money until the order shipped. I placed it about a week before my trip and at first I thought I’d be stuck waiting forever. First impression was annoyance — slow shipping, unclear status, you know. I messaged support and, to my surprise, they processed the refunds for the canceled shirts faster than I expected, so that eased the stress. Still, the trunks haven’t shipped in time for my trip, so I’ll probably buy a replacement here. Overall, a mixed bag: clunky timing but decent follow-up once I reached out.
About Giglio
Giglio is a leading fashion store and has been growing up for four generations, and it keeps moving upward. It is originated between the first world war and second world war as a small fashion store which is now a million dollar business. Giglio is a family owned joint stock company and have hundreds of employees who work in logistics, sales, accounting, administration, and e-commerce department. Giglio is computerized in-house. They use the best hardware and software solutions to improve every informative and management process. Their sops are computerized for a real-time overview of sales.
Products and services of Giglio: They are completely customer satisfaction oriented. They have a CRM system to offer a top quality customer service for their clients. They believe high-quality clothing should be accessible, fun and part of every day. Giglio has grown into a brand determined to connect with and celebrate their customers. All their products collection is from top brands of the world. They are also offering huge discounted sales on their limited stocks.Their gift cards have no additional processing fees. Their goal is to help you dress better. Giglio is all about giving their customers the best experience possible, and that's why they have some of the best, most fashionable and loyal customers out there. They are offering men, women and kids clothing from popular brands at very affordable prices.
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Contact Information
Via Solferino, 7
20121 Milano
Italy
Categories Giglio
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Last update: November 2025
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