Growace Reviews

: 26

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62% Would buy here again

Most relevant positive review

  2024-04-22
Hydroponic supplies
My experience with Growace has been amazing. I recently bought some hydroponic supplies and had a...Read on
Erdman

Most relevant negative review

  2024-04-18
400W HID light kit
Hey, so I ended up getting this cool 400W HID light kit but ran into some major issues with it. F...Read on
Judah

Review with most votes

  2023-10-28
Customer service experience
I had a really good experience with a customer service rep who really helped me out with making a...Read on
janae

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    Various high-quality items for gardening needs

    I just bought a bunch of top-notch gardening stuff and I gotta say, I was really impressed with everything. They all lived up to my expectations. But what really caught my eye was the awesome grow guide they have on their YouTube channel. Those videos gave me so much useful info on when and how to grow things, which was super helpful for a beginner like me. And on top of that, their online tool for comparing products helped me choose the right ones for me. All in all, my experience with Growace's products and resources has been really great and has definitely helped me out with my gardening projects.


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    First-time customer

    I just bought something from this company for the first time, and I gotta say, I was pleasantly surprised. Even though I ordered during a holiday, my package showed up right at my door just a few days later. The stuff I got was exactly like it was described on the website, and I liked how they made sure my order was correct. I'll definitely be coming back for more and I totally suggest their services to others. Usually, folks only leave bad reviews when they're not happy with something, but I wanted to spread the word about my awesome experience with this company.


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    Customer service experience

    I just had the best encounter with a guy named Earl from customer service. Dealing with him was a breeze and actually enjoyable. In a world where customer service usually stinks, it was nice to have such a positive experience. Earl was so professional and helpful, which turned a potentially frustrating situation into a pleasant one. I really thank him for making sure I was happy and all my needs were taken care of. I'll definitely be coming back as a customer to this place in the future because of this awesome experience.


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    LED light warranty issue resolved

    I had a problem with my LED light that was still under warranty and needed a replacement part. I reached out to Growace customer support and they were super helpful. I sent them a video and a description of what was wrong, and they quickly got in touch with the manufacturer for me. Falicia, the support rep I dealt with, kept me updated every step of the way and made sure the replacement part was sent out promptly. They fixed the LED issue surprisingly fast, and I'm really happy with the great service I got from Growace.


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    LED grow lights purchase

    I had a pretty bad shopping experience at Growace. Even though I saw some good reviews, I wasn't too happy with it. Their website didn't have much to choose from, and it was hard for me to find what I wanted. Plus, checking out was a pain, and I ran into some technical problems. Honestly, I wasn't impressed with how it all went down.


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    Hydroponic supplies

    My experience with Growace has been amazing. I recently bought some hydroponic supplies and had a little problem with my order at first. But Earl, the customer service rep, was super helpful and fixed everything right away. I'm really impressed with how smart and skilled the Growace team is. Their products are top-notch and their website is easy to use. I'll definitely be coming back to buy more stuff.


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    Customer service experience

    I had a really good experience with a customer service rep who really helped me out with making a purchase. He knew a lot about the products and took the time to tell me why I should go with this company. Even though there was a delay in the delivery, he was honest about it and kept me updated. I was really impressed with how much he cared about making sure I was happy, it made me feel like a valued customer. Overall, I'm really happy with the service and would definitely recommend this company to others.


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    LED Grow Lights

    My experience with Growace was really great. The LED grow lights I got were excellent quality and just what I needed for my indoor garden. The website was easy to use, and I even got a discount with a promo code. The customer service was really helpful and quick to answer all my questions. The prices were fair, especially with the discount. The delivery was fast, and the product came in perfect condition. I definitely recommend Growace for all your indoor gardening needs.


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    Hydroponic grow tent

    My Growace experience wasn't what I thought it would be. I bought a hydroponic grow tent and had a problem with the shipment. But, their customer service team was super easy to get a hold of and got back to me quickly within a day. They kept me in the loop the whole time and fixed the problem fast. Even though things got off to a rough start, I was really impressed with how well Growace took care of me.


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    Hydroponic equipment

    The service at this place was really great, all thanks to this guy named Freddie. He was super efficient and got my order taken care of really quickly. I really liked how friendly and quick he was, it made everything so easy. My order was done in no time and I even got an email with the invoice right after. I have to say, Freddie really did make my experience a good one.


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    400W HID light kit

    Hey, so I ended up getting this cool 400W HID light kit but ran into some major issues with it. For starters, the flex ducting that was supposed to come with it still hasn't shown up after 15 days. I mean, how am I supposed to properly set up my light without that, you know? Also, my inline fan was completely dead on arrival. It just wouldn't turn on, and when it did, it just made this humming noise. Customer support told me to send them pictures so they could figure out the problem, but let's be real, the fan is done for. Their response times are super long too. I've been waiting for like a week with no real solution in sight. And to top it off, no help on the weekends either. Not cool at all, man.


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    Rapid Shipping Light

    I ordered a light and paid extra for expedited shipping, thinking it would arrive quickly. Unfortunately, it ended up coming late, in bad shape, and not how it was described. I even paid more for overnight shipping, only to find out later it wasn't even in stock. I waited all week, and when it finally arrived, it was damaged and didn't work properly. When I contacted customer service for help, they were not helpful at all. They wanted me to open the package before giving me a refund, which didn't seem fair. I tried complaining about the condition of the item, but they just ignored me and didn't offer a solution. In the end, I had to go to my card provider to dispute the charge and get my money back.


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    Cool stuff

    I found some really cool stuff at this store and Freddie was great in helping me decide what to buy. The customer service was fantastic and everything was super convenient.


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    Hydroponic system purchase

    This company's customer service is just terrible. The managers are impossible to reach, and the only way to communicate is through slow email replies. I thought I got a great deal when I bought a hydroponic system from them, but it's turning out to be a disaster. Pieces of the system are breaking one after the other. Trying to get replacements has been a headache, with tons of hoops to jump through and a long wait for the warehouse to decide if my items are covered by the warranty. It's been four weeks already, and I still don't have a replacement. To top it off, more items are breaking and I can't even get a response. If I could, I'd give this company negative stars. Do yourself a favor and steer clear if you want an easy experience.


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    Hydroponic setup

    I had a really good time at that store. Earl, one of the staff members, was super helpful when it came to setting up my hydroponic system. He knew his stuff, got things done quickly, and gave me easy-to-follow directions. I was really amazed by how much he knew and how well he treated me as a customer. Thanks a lot, Earl! You were awesome!


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    Purchased a grow light system

    I just bought a grow light system from this store and man, it was a total nightmare. When it arrived, it was missing parts and when I reached out to customer service, they were no help at all. They kept sending me to different people and asking for all this extra paperwork just to send a replacement. Dealing with them was such a pain and honestly, not worth it. I wouldn't suggest shopping here if you care about your time and sanity.


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    Gardening supplies

    I was really excited to buy some gardening supplies from Growace, but I ended up feeling really let down. It's been almost three weeks since I placed my order and paid for it, but I haven't heard anything about where it's at. I've tried contacting them a few times for some answers, but all I get back are those automated promo emails. The fact that they're not keeping me in the loop and that my order hasn't been taken care of has me feeling pretty annoyed and unhappy with them.


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    Hydroponic system purchase

    I contacted customer service because I had a question about a hydroponic system I'm thinking about buying next month. Earl got back to me quickly and gave me all the details I needed to decide. He was really professional and knew his stuff, so I really appreciate the great customer service.


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    LED Grow Light Fixture

    I had a terrible experience with this company after buying an LED grow light fixture. I paid $1000 but got the wrong fixture. When I contacted customer service, they argued with me for weeks before admitting their mistake. They sent me the correct fixture without asking, and without providing tracking information. I even have an email promising to give me tracking info that never came. Eventually, I had to ask my credit card company for a chargeback since I couldn't trust the company to give me a refund.


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