Growace Reviews
Reviews (8)
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Various high-quality items for gardening needs
I just bought a bunch of top-notch gardening stuff and I gotta say, I was really impressed with everything. They all lived up to my expectations. But what really caught my eye was the awesome grow guide they have on their YouTube channel. Those videos gave me so much useful info on when and how to grow things, which was super helpful for a beginner like me. And on top of that, their online tool for comparing products helped me choose the right ones for me. All in all, my experience with Growace's products and resources has been really great and has definitely helped me out with my gardening projects.
First-time customer
I just bought something from this company for the first time, and I gotta say, I was pleasantly surprised. Even though I ordered during a holiday, my package showed up right at my door just a few days later. The stuff I got was exactly like it was described on the website, and I liked how they made sure my order was correct. I'll definitely be coming back for more and I totally suggest their services to others. Usually, folks only leave bad reviews when they're not happy with something, but I wanted to spread the word about my awesome experience with this company.
Customer service experience
I just had the best encounter with a guy named Earl from customer service. Dealing with him was a breeze and actually enjoyable. In a world where customer service usually stinks, it was nice to have such a positive experience. Earl was so professional and helpful, which turned a potentially frustrating situation into a pleasant one. I really thank him for making sure I was happy and all my needs were taken care of. I'll definitely be coming back as a customer to this place in the future because of this awesome experience.
LED light warranty issue resolved
I had a problem with my LED light that was still under warranty and needed a replacement part. I reached out to Growace customer support and they were super helpful. I sent them a video and a description of what was wrong, and they quickly got in touch with the manufacturer for me. Falicia, the support rep I dealt with, kept me updated every step of the way and made sure the replacement part was sent out promptly. They fixed the LED issue surprisingly fast, and I'm really happy with the great service I got from Growace.
Hydroponic grow tent
My Growace experience wasn't what I thought it would be. I bought a hydroponic grow tent and had a problem with the shipment. But, their customer service team was super easy to get a hold of and got back to me quickly within a day. They kept me in the loop the whole time and fixed the problem fast. Even though things got off to a rough start, I was really impressed with how well Growace took care of me.
New tent purchase
I needed some help getting my cart set up, so I clicked on the chat button. Jennifer was super helpful and spent a whole hour making sure everything was just right. Thanks so much,, you're awesome!
Customer service experience
I had a really good experience with a customer service rep who really helped me out with making a purchase. He knew a lot about the products and took the time to tell me why I should go with this company. Even though there was a delay in the delivery, he was honest about it and kept me updated. I was really impressed with how much he cared about making sure I was happy, it made me feel like a valued customer. Overall, I'm really happy with the service and would definitely recommend this company to others.
Grow light purchase
I got this grow light and man, it was amazing! They said it was in stock and bam, it showed up at my doorstep super quick. Like, I had it in my hands within 2 days! I was thrilled! I would definitely shop with them again.
