HDIS - Overall Rating based on 23 reviews
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Tight leg elastic, need to return
The leg elastic on these is way too tight, it's cutting off circulation and making them super uncomfortable to wear. I tried calling customer service to get a return label, but I couldn't get through to anyone on the phone. I only wore one pair with a clean pad inside since I'm an older person who has limited contact with medical professionals. Can you please send me a return label to my email?
Overpriced supplies for elderly grandmother
The delivery came really fast, but man, the prices are just off the charts. Like, it's crazy how much they're asking for this stuff when you can get it way cheaper somewhere else. It's not cool to be ripping people off, especially now when things are rough. My grandma needs this stuff, and it's just so sad to see the prices so high.
Dependable Home Delivery
I've been a loyal customer of this company for more than thirty years, so when I read all the negative reviews some folks have left, I was pretty surprised. Personally, I've never had a bad experience with HDIS. I'm 87 years old and really depend on this company for all my home delivery needs. My mom was actually the first one in our family to try out their services when we couldn't leave the house, and now it's my turn. Even though there's a Walmart just 3 miles away, I still prefer having my stuff delivered right to my door. I've got enough space to order in bulk for six months, and I've never been disappointed with the product quality. The customer service has always been friendly, quick, and professional. To those of you who haven't had a good experience, I really encourage you to give them another shot.
Auto-ship cancellation process
I just went through a real headache trying to cancel an auto-ship order on the website. Even after getting rid of the auto-ship and deleting my credit card details from my account, they still sent me the product and charged me for it. Customer service told me to reject the shipment or set up a pick-up for a return, but I wasn't too sure if I'd get a refund on my card. So, I just ended up keeping the product to save myself from any more trouble.
Incontinence products
This company's customer service is the best, hands down. I've been a customer for over three years, and they've never let me down. The staff is not only great at what they do but also super friendly, nice, and know their stuff. They make you feel like family and always go the extra mile to make sure you're happy with what you bought. I've never had service this awesome from any other company. I totally recommend them to anyone looking for incontinence products.
Incontinence pads
After testing out a bunch of incontinence pads, I've finally come across one that actually does the job. I gotta admit, I'm super impressed with these bad boys. They're comfy, reliable, and they've really boosted my confidence. Ordering was a piece of cake, and the person I talked to on the phone was super helpful and went the extra mile for me. Plus, I got a sweet handwritten thank you note that made me feel all warm and fuzzy inside. The top-notch service I got is what's gonna keep me coming back as a happy customer.
Shipping error resolution
Errors can pop up, even if you've been a customer for a while. The important thing is how the company deals with it. HDIS really came through when they quickly fixed the shipping mix-up, especially during this crazy Covid time. Their customer service is excellent, and they wasted no time making things right.
Incontinence products
I just ordered some incontinence products from this company, and I have to say, I'm really impressed with their service. Ordering was a breeze, and the product descriptions were spot on - made it super simple to find what I was looking for. My order arrived quickly and the prices were fair for the great quality of the products. I'm really happy with my experience with this company.
Incontinence products purchase
I decided to give HDIS a shot for buying my incontinence products. They had a decent selection, but the prices seemed a bit steep if you ask me. I mean, really, do they think we're all rolling in dough? I shot them a message and was pleasantly surprised to get a quick response, so props for that. But, when it came to actually receiving my order, well, let's just say I had time to grow a beard waiting for it to show up. And don't even get me started on the customer service. Half the time, the person on the other end of the line sounded like I was bugging them. Come on, folks, step up your game!
Incontinence products
This was my first time buying incontinence products from this company, and I have to say, I was really impressed with the customer service I got. The person I talked to knew their stuff, was super helpful, and even made me laugh a few times. It's rare to find such great service these days, so I was definitely happy with how it all went.
Personal delivery plan for healthcare products
I've been a customer of this company since 2002, and I started using their services again in March of last year. Since I rely on them for my healthcare needs because of my wheelchair use and complex medical issues related to my back, one of the products I get from them is Tena ProSkin Bodywash & Shampoo, which has really helped with my scalp condition and skin. It's been a money-saver for me compared to buying it in stores, and I never have to worry about running out because they always deliver on time. Even when there are occasional weather delays in the winter, the company makes sure my orders make it to me as expected. I also appreciate how quickly they resolve any issues if products arrive damaged. Overall, getting my healthcare supplies from this company is much more convenient and reliable than going to traditional stores.
Diapers for my son
This company's customer service is absolutely terrible. All I wanted was to exchange my son's diapers for a different size, but they have been so unhelpful. It's been a whole month of going back and forth with them and our doctor, and we're still stuck with no solution. It's so frustrating because my son is almost out of diapers and they won't do anything to assist us.
Reliable source for dye-free products
I've been shopping with this company for years now, and I always get great service and quick shipping. My last order showed up even quicker than I thought, beating out other orders placed before mine from other places. I actually found this company when I was taking care of my parents and needed a dye-free product. I'd definitely suggest this company to anyone looking for reliable and fast service. I hope everything's going okay for you all during this health crisis. Thanks again for always being so awesome!
Flushable wipes
I found this company online and man, their flushable wipes are top-notch! I got 2 boxes and they came really quick. The shipping was smooth as butter. Plus, they threw in a catalog with all kinds of home health care stuff. I definitely recommend this company for their quick and hassle-free service.
Incontinence products
I've been a repeat customer of this company and I gotta say, their delivery service is always on point - super fast and efficient. The products they have are awesome, tons of choices and prices that can't be beat. What really stands out to me is their money-back guarantee. It just gives me that peace of mind whenever I make a purchase. I've never had to return anything, but it's good to know that option is there if I ever need it. And oh yeah, shoutout to them for offering samples for those who are unsure about what to get. Overall, I'm super happy with the service and quality this company provides and you can bet I'll be coming back for more in the future.
Diaper purchase
I recently bought diapers from this company and overall I was really disappointed with the quality. Over the past year, I've noticed a decline in how good the diapers are because it seems like the brand changes a lot. It's frustrating to keep getting random brands of diapers that aren't as good as I expected. The diapers I used for my son were pretty bad, he'd wake up every morning soaked in pee. And the underpads didn't do anything to protect the bedding, so I had to wash it every day. I'm just really tired of dealing with the bad quality and inconsistency of the product. I think it's time to find a different company that sells better diapers.
New order not received
I put in an order back in July, but I never got any updates about it being delayed. Come September, I had to reach out and ask about when it would arrive, only to be told I had to talk to my doctor first. After jumping through hoops to get an appointment with my doctor, I found out that the fax they received was for kids' pull-ups, not my order. Now I have to wait even longer to get my hands on what I actually ordered.
Incontinence products
I want to give a shoutout to the company for having the incontinence products I needed and for getting my order to me quickly. These bed pads are top-notch and have been a real game-changer in helping me take care of my daughter, who has disabilities. But I have to admit, having to shop from different places for all her supplies is starting to get old. If I keep coming back to order more, that's my way of saying I'm happy with what I've received. I don't want to have to keep nitpicking every little thing just to give credit where it's due. If I haven't sent anything back or had any issues, that should speak volumes about how great the product and service are. Sure, everyone likes a little recognition for their hard work, but sometimes you just need to know you're doing a good job and leave it at that.
Incontinence supplies
I just bought some incontinence supplies from this company and I gotta say, their customer service was top-notch! The reps were super nice and really helped me out with my order and any questions I had. The delivery was quick and dependable, which made the whole thing a breeze. This company definitely set the bar high for customer service, and now I'm inspired to do the same in my own job.
Personalized delivery plan
I just signed up for this delivery plan with the company, and I gotta say, I am seriously impressed. I used their services a while back, so reconnecting with them was a relief. No more awkwardly buying feminine hygiene products at the store for me! Setting up the plan was a breeze, and getting my items delivered straight to my door is so convenient. I can't wait for my second order to arrive. It's such a relief to know I'll never run out of important items again.
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