Hershesons53 reviews
This score is based on 53 genuine reviews submitted via US-Reviews since 2020.
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it's lightweight, slightly tacky at first, then smooth, holds frizz down on humid days. I use it for quick touch-ups after gym or dropping kids off. Took a minute to love it.
Worth the hype, kinda
I found them through a friend's Instagram and went because she tipped me — figured why not. Booking was a bit clunky and the waiting area is tiny, but Alexis, who I tipped, knew exactly what to do. My hair feels fuller and stayed soft through a rainy commute, which surprised me.
Small wins, a few snags
I booked last week and was nervous at first. The stylist, Alexis, was calm and knew her stuff. Hair turned out great and I felt more confident. Service was friendly, not perfect — a bit slow at checkout and a scheduling mix-up — but delivery was on time and overall worth it.
Finally sorted, kind of
Thought twice before signing up — I already had crummy support from another company and I needed the subscription for my recurring back pain supplies. Kept emailing with no reply, but a call finally sorted most of it, they canceled the extras and helped set things straight. I was suspicious, then mostly relieved, yes, mostly after a while.
Nice texture, easy fix
I actually spotted this cream on a friend's shelf and tried a little right away. Feels rich, not greasy, so it sinks in and my skin stayed soft the whole day. The lid cracked after a week though. I emailed and Charis sorted it fast, sent a new tub with no fuss. Happy it worked out. Glad I listened to that tip — will keep buying.
Almost gave up, delivery was solid
I needed this after a move — my lower back was killing me, so I signed up. At first support ghosted me when I tried to cancel, I emailed and heard nothing. I called and finally someone handled it, even refunded an extra charge. Delivery was quick and the thing actually helped. Was skeptical, now mostly relieved, honestly.
Quick fix, actually impressed
they fixed it and I'm pretty impressed. I use the cream every morning — when the lid cracked I figured I'd be stuck with half a jar. I shot an email on a whim and Charis replied, sent a replacement without drama. Slow to trust brands but the swap was fast and easy, now I'm back to my routine and it's working fine.
Not what I hoped
I opened the box on my couch and I actually liked the packaging. The creams looked premium. I bought this because my hair is super fine and I needed real volume — been dealing with limp hair for years. After a few uses my hair felt even flatter, not fuller. Delivery arrived quickly, so thumbs up there. But customer service stunk. Return policy says only unopened. I used a bit to test, so now I'm stuck and out money.
Decent delivery, disappointing product
Halfway through trying these I thought "ok maybe" — then nope. I needed something that actually gave my fine, thinning hair more body after a bad haircut, so I was hopeful. Packaging and delivery were fine, even on time, but the cream and zhoosh did nothing for volume. Customer service stuck to a strict "no returns if used" rule, which is annoying since I tested a little. Glad it arrived well, but overall underwhelmed.
Half-dozing at the sink
Halfway through the wash I nearly nodded off — which was oddly welcome after a hectic move and a cranky lower back. Booking online was a bit clunky and my slot started about twenty minutes late, so that annoyed me. Once Ryan and the team got going they were attentive, good wash and a proper massage. Felt better overall, just wish the timing was tighter.
Finally felt it was worth it
I went in because I'd had a string of bad cuts and a sore neck from long hours at a desk. Walked in skeptical, reception was fine, but the wash and shoulder massage were the turning point. My stylist Ryan was focused, didn't rush, talked through options. When I checked the mirror and actually relaxed, I knew it paid off.
Delivery and service note
I first spotted this dryer at my stylist’s and bought one, then told a friend about it. The filter magnet gave out after a few uses, so I sent it back to the return address they gave — and it went missing in transit, which was annoying. Support, especially a rep called Charis, was straightforward and kept me updated; they arranged a replacement. Delivery was a bit slow but the customer service handled it well, which was a nice surprise.
Solid support after lost return
quick replies, clear updates, and they sent a replacement without hassle. I was honestly a bit anxious, so that helped.
Heavy but not a disaster
Right after I opened the jar I felt that familiar "uh-oh"—I'd skimmed the mixed reviews and almost skipped buying it. I tried it the morning after a hot shower; the stuff looks creamy and rich. My worry about flaking disappeared (no flakes), and it actually calmed the stubborn frizz — so that was a relief. On the downside my hair did get a bit flat and weighed down. Happy I gave it a shot, but it’s not a miracle.
Good cream, bad pump
I like the cream, but the packaging made it more annoying than it needed to be. I bought the large Almost Everything (pump) and paid a lot, but the pump barely moved — the stuff's too thick for that nozzle. Customer service told me to keep it at room temp and pry off the pump end to push product up (helpful, right?). I've had tubs from other brands that work. Not ruined — the formula's nice — but please switch to a jar so I don't have to dig with a spatula for £60.
Sink Stayed Dry, Hair Didn't
I half-expected my bathroom sink to be slick when I opened this jar. I'd tried so many fixes after bleaching my hair—flat, crunchy, blah—that I almost gave up. At first I thought, "here we go again"—a greasy coat, limp ends. But a few days in I ran my fingers through my hair and it actually bounced. Like, real movement. Not heavy, not straw, not a miracle, just... happy hair. That’s the exact moment I relaxed.
Pumped-away packaging problem
great cream, terrible packaging. The large size comes with a pump that barely moves — the formula is just too thick for that nozzle and would work much better in a tub like the smaller version. I paid about £60 and expected to be able to use every bit; instead customer service suggested keeping it at room temp and popping off the pump to shove product up, which felt like a clumsy, last-resort fix. The cream itself is solid and I’ve had worse packaging from other brands, but this needs a proper redesign.
Saved by Charis
their customer service is the reason I'll buy again. I actually got an empty box once — yep, nothing inside — and was ready to sigh, but Charis at Hershesons took over and fixed it fast. She sounded real, didn’t use canned lines, arranged a replacement the next day and even chased Royal Mail so I didn't have to deal with the headache. It felt like she took the problem off my shoulders. The products themselves seem fine (haven’t had any other issues) and the team is clearly competent. Wish they'd tighten up shipping checks so no one else opens an empty box, but if something goes wrong, you're in good hands.
Empty box, quick fix
replacement sent the next day, and she's even chasing Royal Mail to find out where the original went. She took it off my plate, called me back, was patient, all that. Delivery ended up fine, customer service was the star. Not perfect at first, but they fixed it fast. Would recommend — saved my sanity, honestly, and I sleep better.
Subscription should have been easy
I like the Almost Everything Cream — honestly it’s one of the few things that actually works for me — but getting it on a repeat schedule has been a mess. First the site just said the subscription feature was “not working,” support confirmed that and then…crickets. After a few weeks they replied no more, then at some point the button came back but now checkout says “shipping is not available” to my address in North London. So yeah, product is fine, I’d happily subscribe, especially now that the bottle got smaller (50ml to 30ml) but the price didn’t change — not great. I’ve dealt with faster fixes at other brands, so this service lag stands out. Want to keep buying, but delivery and support need to be sorted first.
About Hershesons
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About Hershesons
Hershesons is a straight-talking hair brand that believes that great hair should be simple, easy and fun no matter who you are. Hershesons believes that there’s nothing more important than a good hair day and is committed to staying ahead of the hair curve since 1999. Hershesons helps clients discover the best new beauty brands and treatments to ensure they maintain great hair. It also creates spaces with the best beauty newness where you can work, chill and always leave with great hair.
Services provided by Hershesons
Hershesons delivers products according to your delivery option in not more than 30 days. Working days are on Saturday, Sunday and bank holidays. Hershesons offers free delivery of goods over 65 Euros. The company also offers vacancies `for skilled people to join their team. Check out Hershesons hair products and many more services that they have to offer from their website https://www.Hershesons.com. To place an order or make inquiries, send an email to support@Hershesons.com or call +44 (0)207 434 1747.
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Contact Information
29 Berners Street
W1T 3LR London
United Kingdom
Categories Hershesons
Online Shop | Fashion | Personal care
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Last update: November 2025
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Review with most votes
Hair Dryer
I received an email from Hershesons and ordered a hair dryer online. No where did it reference that this hair dryer is NOT compatible with the electrical outlets in the USA. I... Read onBy: Cindy