Hershesons - Overall Rating based on 32 reviews
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Hair dryer & accessory purchase
I bought a hairdryer and accessory from this store, but I was disappointed by the lack of communication. I sent two emails before the bank holiday and weekend, and I would have liked a simple response from the company saying they would look into my concerns. However, I was happy with the actual products I got.
Almost Everything cream, faulty pump
I wanted to share my experience with this company, not so much about the product itself, but more about their customer service. I bought the Almost Everything cream, but had trouble with the applicator pump not working right. I tried contacting support by email several times, but never got a response. I even tried reaching out to the PR team for help, but no luck there either. In the end, I had to return the cream, which ended up costing me £3 in postage fees - quite annoying since the cream itself was only £12. I told my neighbor about the cream, and they had the same issue with two orders. It seems like this problem happens a lot, I saw another review mentioning the same thing. It's a shame because the product is good, but it's pointless if it doesn't work and there's no support available.
Subscription Hair Products
Be careful before you commit to a subscription for hair products before giving them a try! I learned this the hard way by signing up without knowing all the details. The product didn't work for my fine hair, but when I tried to cancel, I found out I had to receive three deliveries first. It was frustrating not knowing this in advance, so I suggest testing out the products before you subscribe. I definitely recommend trying them out first before making a decision to subscribe.
Zhoosh foam for thinning hair
As a middle-aged woman with hair starting to thin out, let me tell you, I am beyond excited about what the Zhoosh foam has done for my hair. It looks fuller, has more life to it, and best of all, it's not sticky at all. I was a little unsure at first because of some bad reviews I had seen, but I'm so glad I took a chance on it. The change in my hair is like night and day, and I couldn't be more pleased with how this product turned out.
Three defective items
I bought three things from this store, but they were all messed up. I couldn't even open them. I had to keep emailing back and forth just to get my money back, and I had to ask for it more than once. I had to pay for shipping to send the stuff back, and it took forever even after I showed them proof. The customer service wasn't helpful at all, and it felt like they didn't want to give me my money back quickly. It was a really bad experience.
Wavemaker
I had a pretty bad experience with their customer service team recently. I sent them an email last Monday about an order I made online for their Wavemaker. They finally got back to me on Wednesday, only to say there were problems with my order and it wouldn't be ready until the next Monday. I told them I was leaving the UK in three days and asked for next day delivery so I could take it with me. But I never heard back after that, and trying to call their customer service line in London was a nightmare with nonstop busy signals and useless automated messages. All in all, I was really disappointed and frustrated with the service I got.
Hair products
The hair products I got from this place are a total waste of money! I tried them out and they didn't do anything for my hair. And let me tell you about their customer service - it's terrible. They totally ignore you and don't even bother trying to fix any issues. I recommend staying far away from this place!
Pump hair product
I was really excited to try out the pump hair product I ordered, but unfortunately, my experience with it was pretty disappointing. When it arrived, I realized that the pump wasn't working properly, which meant I couldn't even use the product. I tried reaching out to customer service for help, but their suggestions didn't solve the issue. It was really frustrating to deal with all of that and then find out that I had to pay for return shipping. After seeing similar complaints on different websites, I've decided not to order from this company again. It's a bummer that I won't be able to see if the product actually works since it had that flaw.
Foaming hair product
The fact that Hershesons doesn't seem to have any customer service available is pretty worrisome. I couldn't find a customer service number to call for help with the foaming hair product I wanted to buy. The reviews on that product were kind of mixed, which made me nervous about buying it without more info. It would be nice if they offered smaller sizes for customers to try out before committing to a big purchase. Also, all the product videos I saw just had models with medium or long hair - they didn't show any love for those of us with short spiky or pixie haircuts. It would be awesome if they included a variety of hair lengths in their ads so everyone feels included.
Hairdryer purchase
I just bought a hairdryer from this company and let me tell you, I am so impressed. The customer service I got was amazing. Even though they took a bit to get back to me, they fixed the problem super fast and I'm totally happy with how it turned out. The hairdryer itself is top-of-the-line - seriously the best one I've ever owned. I also gave some of their hair products a try and they're fantastic too. All in all, I'm really pleased with my experience with this company.
Hair dryer
I agree with the review below. The company is scamming the US buyers by not stating the hair dryer is not compatible with the US electric plugs. I also contacted their customer service and I have not had a response. Believe me the company does not intend to respond.
I reviewed the hairdryer on the Hereshon website with my issues and the company will not post it. There are only 5star reviews posted .it’s fraudulent.
Hersheson’s is scamming US customers. Do not buy this hair dryer it a SCAM!Hair Dryer
I received an email from Hershesons and ordered a hair dryer online. No where did it reference that this hair dryer is NOT compatible with the electrical outlets in the USA. I emailed the company 5 days ago asking for a return authorization and have not heard back from them. Why would you advertise in the USA if your product is not compatible there? Do not order if you intend to use their products in the USA.
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