Redbox Reviews
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My Experience with Redbox's Online Streaming Service
I have been a long-time user of Redbox's online streaming service, and overall, I have been very pleased with my experience. The selection of movies and TV shows is quite extensive, and I appreciate that there are both newer releases as well as older classics available.
One of my favorite features of the service is the ability to rent or purchase digital copies of movies and shows. This is particularly convenient for me since I travel frequently and don't always have access to a physical Redbox location.
Another thing I appreciate is the user interface of the website and the app. It's easy to navigate and find what I'm looking for, and the recommendations based on my viewing history are spot on.
One downside, however, is that the pricing for some of the newer releases can be a bit high, especially when compared to other streaming services. But overall, I find Redbox to be a great option for movie and TV rentals.Latest movie rentals
The movies at Redbox aren't as special as they used to be. I used to enjoy checking out the newest releases there, but now I can just watch them on places like Amazon Prime. It's kind of sad to see that Redbox is losing its uniqueness and blending in with all the other streaming services out there. I miss the thrill of searching through the Redbox machines and stumbling upon great finds that aren't so easy to come by elsewhere. It's a bummer that Redbox is heading down the same path as Blockbuster did and fading from the spotlight.
Refund for broken DVD
I was so unlucky - I got a busted DVD from Redbox. I tried to give it back several times, but that kiosk was always out of order. Finally, when I did return it, I hopped on the chat to reach customer service. They came through for me in just 5 minutes and got me that refund without any trouble. That's what I call top-notch customer service!
Order delivery experience
The delivery service was great! They texted me two hours before my stuff got here, and it came right when they said it would. The delivery guy was really careful when loading everything, and it all got here safe and sound. I was super impressed with their customer service and would totally tell others to use this delivery service.
Streamer Disappointment
During times like these, a lot of people turn to streaming movies at home for comfort. It's a nice way to take our minds off things and stay safe and healthy. But it's pretty annoying when companies don't do anything to help their customers during a crisis. Lowering the cost of streaming could have really helped out a lot of folks who are having a tough time right now. It's sad to see money being more important than kindness.
Experience with customer service
My recent customer service experience was really disappointing. I had some problems with my order and when I asked for help, the person I talked to was straight up rude. They wouldn't let me finish my sentences, kept interrupting me, and didn't even try to fix the mistake. I was on the phone for an hour and a half, trying to stay calm, but their lack of empathy and professionalism just made me even more mad. It's just not right to treat customers like that, especially when it's something that could have been sorted out if they had just listened and helped out.
Unauthorized double charge
I just got hit with an unexpected double charge from a service provider. They first charged me an authorization fee that was supposed to be taken off later. But that never happened, so now I got hit with two charges on my account. I've been trying to reach customer service multiple times, but I keep getting stuck with people who can't help me and keep hanging up on me. It's really frustrating to deal with this lack of transparency and bad customer service because it makes me worried that they might be up to something fishy. I recommend others keep a close eye on their bank statements to make sure they're not getting hit with surprise charges like this.
Unexpected charges on account
I was pretty pleased with the service at first, but then things took a turn when I saw a random charge on my account. So, I decided to contact customer service to get some answers, only to be fed a bunch of lies about extra charges that were never even mentioned to me before. It's just really disappointing to see a company stoop to being dishonest in their business dealings. Like, if you can't follow through with your promotions, then maybe just don't offer them at all.
Online movie rental experience
My experience with online movie rentals was pretty disappointing. The promo codes I tried never seemed to work, and I never saw any promotions show up in my accounts. It was a pain not having a chat feature for customer service when I needed help. The TV app didn't make it clear which movies were actually eligible for promotions until after I inputted all my info, which was annoying. Basically, my whole online movie rental experience was just not great and I ended up feeling pretty frustrated.
Overcharged and Poor Customer Service
I had a really frustrating time trying to return a DVD at the kiosk in my neighborhood. No matter how many times I tried, the dang machine just wouldn't take it back, and I ended up getting charged too much. I tried reaching out to customer service a bunch of times to fix things, but I never got a response. It's been a real headache not hearing back and not getting this sorted out. I'm pretty annoyed and let down by the whole experience. I'm definitely not planning on using this service again down the road.
Security concerns
Oh my goodness, Redbox totally dropped the ball and now my info got jacked by this sketchy site called Tundum.co while I was trying to add my payment info! Their customer service was no help at all. Seriously, don't risk your personal and credit card info with Redbox, it's not secure at all!
Redbox movie rental
The Redbox app isn't working on my devices, even though it's supposed to. When I tried customer service chat, all they gave me was a "warning" message. Redbox used to be good, but now it's just not cutting it. I think I'll just stick with Amazon streaming. I also came across a Microsoft page promoting a Redbox download, but Redbox should really mention that you need some extra stuff to use it.
Rented 3 movies, 2 didn't work!
So, I rented 3 movies at once, you know? But man, 2 of them were busted! One kept skipping like crazy, and the other wouldn't even get past the subtitles. I tried reaching out for like a week, but no one got back to me. Ended up returning everything, then saw a $97.00 charge on my card later on. I was like, seriously?! When I finally got in touch, they only gave me $10 off. Terrible service, total scam - never dealing with them again!
Email images
I'm so annoyed with all the emails I keep getting from this company with pictures. They're filling up my inbox, making a mess of my screen, and taking up extra time to deal with. They always pop up between important messages or ads, so I have to waste time sorting through them to find my real emails. I've already stopped doing business with them because I don't want to support companies that treat their customers like this. If they can't even respect my time and inbox, then why should I give them my money?
Movie rentals
I recently had a terrible experience with movie rentals. I rented a few films from the kiosk and returned them on time, but then got hit with extra charges and holds on my account for no apparent reason. The customer service was not helpful at all, they just tried to blame my bank instead of owning up to the mistake. Dealing with that kind of dishonesty is really frustrating.
