SaraMart33 reviews
This score is based on 33 genuine reviews submitted via US-Reviews since 2023.
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Address mix-up, not impressed
I ordered a replacement charger I use every day for work, and the package was labeled wrong even though I typed the right address — so it got returned and then everything fell apart. Support said a refund was "issued" but it's only visible on their side, not mine. Worse, when I tried to mark it undelivered they wanted my card details and a promise to cover fees if they decide it arrived. The charger itself looked fine when I finally saw it, oddly. Not great.
Thirteen, huh
I wouldn't trust them again. I ordered 18 items and they only sent 13 — yes, thirteen — so that was the first headache. They asked for account numbers so a "special team" could investigate and warned I'd be fined $100 if I lied, which felt ridiculous. I waited 2.5 hours to talk to someone and mostly got a robot (real conversation never happened). I first saw them because a coworker tipped me; I even told a friend. Disappointing and kinda a waste of money.
Move-night lifesaver
I remember the moment — half-unpacked, sore back from moving and fed up with overpriced stores. I ordered a cheap foam topper here just to tide me over, and when it arrived I actually slept without waking up in pain for once. That’s when I knew they were worth a shot. Site was easy, delivery came on time, and support helped when a seller mix-up happened. Quality varies by seller, but for the price this felt like a win.
Surprisingly decent pick
I remember ripping open the box on my couch, halfway through a movie, and thinking — huh, this is actually pretty close to what I expected. I'd used a few other budget sites that sent junk, so I was braced for disappointment, but here the price was right and the gadget worked. The site is easy to use, delivery showed up when they said, and support helped once with a small issue. Quality can vary by seller, so look at reviews.
Relief after a mess
I was on the second hold when the rep finally said they'd resend the missing five items — that's when I actually relaxed. It took a long time, and yes, the bot-first experience was annoying, like with a few other retailers lately, but the human agent checked my order, apologized, and arranged a quick replacement and partial refund. Not perfect — one item arrived slightly scuffed — but the follow-up and refund made it work for me. Would use them again, cautiously, for future orders.
Mixed bag from Sara Mart
I buy a lot of basics here and most items feel decent — soft sweaters, sturdy mugs — stuff I reach for every morning. Packaging is fine. Some orders arrived quick and I was actually impressed. But when things go wrong it’s slow. One missing Christmas package was refunded fast, which I liked, yet another canceled order has been stuck and the refund is taking forever, still waiting. Customer service is polite but slow to respond. It’s annoying around holidays when money’s tight. Overall I’ll keep buying, just wish the refunds were faster.
Not what I expected
once the card company stepped in, the money showed up in my account within ten days. That's when I knew this was over and actually satisfied — not because they suddenly cared, but because the dispute worked. So, lesson learned: save screenshots, keep emails, pay with a card you can dispute. I'm still wary — the whole process felt shady and clumsy — but the resolution was solid. If you've been burnt before, take that extra step. It saved me time and got my cash back. Also, check reviews before buying; it helps.
Mostly solid, a few refund headaches
I was unloading groceries and I remember thinking, okay this is worth it — that’s when I felt satisfied. I order a lot of household items from Sara Mart and most of the time things show up fine. One Christmas I had a missing box and they refunded me within two days, which sold me. On the other hand I’ve had cancellations hang in pending forever; one cancelled in mid-December and refund window said Jan 1–19 and I'm still waiting. So overall happy, but refunds can be slow, especially around holidays.
Unexpectedly useful headache
I was really surprised — I thought this would be a straightforward refund, but it turned into a hassle, and honestly I learned a few things I didn’t expect. I followed their refund steps exactly: destroyed the item like they said, took clear photos, uploaded everything on time. I double-checked the instructions, waited, and then got a message claiming the item hadn’t been destroyed. No proof, no clear explanation, just a refusal. That felt wrong — like, where’s the evidence? I reached out, resent the docs, explained the timeline calmly, and the response was... kind of flat. Not rude, just not helpful. I expected more clarity and quicker resolution.
That weird relief when the refund finally showed up
I ordered, stuff went sideways, and they kept promising a full refund in emails. I saved every single message like some paranoid archivist — and that's what saved me. After weeks of being strung along, I paid with my credit card and opened a dispute. Not glamorous, but effective. The moment I knew I was actually going to be okay was when the bank called and said the amount was being returned; I actually laughed out loud, felt stupidly relieved, like, finally. A bit annoyed I had to fight for it, but also grateful it worked — took about 10 days after the dispute. If someone tips you to save receipts and use a card, listen. It wasn't fun, but the outcome was better than I expected, so yeah, lesson learned and I'm relieved.
Almost didn’t buy, but it ended up okay
shaky start, reasonable finish. Not perfect, not a scam in my case. Just be prepared and keep records.
Red North Face Puffer Jacket
I'm a big fan of the outdoors and I just bought this awesome red North Face puffer jacket. It's seriously top-notch quality, keeps me warm and cozy in the cold. The color is super vibrant and catches your eye, making it a stylish choice for winter. I was really impressed by how well-made and durable it is, the stitching looks like it will hold up for a long time. Overall, I'm super happy with my purchase and would totally recommend this jacket to anyone looking for a reliable and fashionable winter coat.
Home Decor Items
Dealing with this store has been super frustrating. I bought a bunch of home decor stuff, and most of it was good quality. But when I got a damaged item and asked for a refund, it was a total nightmare. I did everything I was supposed to, even took pics of the broken item, but then a month later, my refund got canceled with no explanation. And now, I can't even try to get it back because the deadline passed, even though it was their fault for canceling it. I've tried reaching out to them multiple times, but haven't gotten anywhere. It's just really irritating to deal with such terrible customer service and no one taking responsibility.
Quick and easy order
I just bought something from this store and it was super easy. I found what I wanted on their website without any trouble, and the ordering process was fast. My stuff came right on time and the service was really good. The prices were fair, too - not bad at all. I'm definitely coming back here whenever I need to buy something in the future.
Recent purchases
I just bought some stuff and I gotta say, I'm really happy with how good they are and how long they last. I've been shopping here for like 4 years and every time I get something, it's been great. Luckily, I've never had to return anything, so I can't really say much about that. But overall, this site is awesome for me and I'll definitely keep coming back.
Brand-name products missing
Yesterday, I ordered some branded products online, but now when I go to check on my order, it's saying the product isn't there. And even my saved items aren't showing up either. What's going on? I really need to talk to customer service about this.
Fast shipping, good quality, customer service excellence
I was super impressed with how quickly my order got shipped. And the stuff I got was really top quality. Plus, I liked how I could save money in different ways, like leaving reviews. But what really blew me away was the amazing customer service I got. The people there were really helpful, nice, and did more than expected to answer all my questions. Now I'm a loyal customer and plan to order from them every single month.
Clothing and accessories purchase
I bought some clothes and accessories from that store recently. The quality was decent, but nothing special. They had an okay selection, but nothing really caught my eye. The prices were fair, but not super cheap. All in all, I was happy with my purchase, but it wasn't amazing or anything.
Gift order mishap
I had a big order over $170 not too long ago and unfortunately, there was a mix-up with the delivery. Most of my stuff arrived fine, but the most important package went missing. I reached out to customer service on December 18th and they said they'd take care of it, but I still haven't heard anything back about getting a replacement or refund as of January 4th. It's really disappointing that they haven't followed up, especially since they admitted they messed up. On top of that, one of the football shirts I got was the wrong size, and they haven't even acknowledged my request to exchange it for the right one. The customer service I've dealt with in this situation is hands down the worst I've ever seen.
About SaraMart
Nowadays, it has proven to be easier to find an item or product on the internet rather than running through the local store to find the right product or size. Online shopping has removed the physical analogy of buying products and services at a regular store, by allowing consumers to buy directly from sellers over the Internet. It is more convenient as it saves time and effort and offers more variety with easy price comparison. It is exceptionally easy and gives a convenient shopping experience. SaraMart is e-commerce that claims to provide goods and services over the Internet. You should read honest customer reviews of SaraMart here before visiting their website.
About SaraMart
SaraMart is an online shopping store where customers can purchase electronics, as well as fashion items, home appliances, automotive, etc. This e-commerce company is located in Hong Kong, where they are originally registered at. SaraMart claims to be on a mission to provide products from the trusted companies worldwide.
Products and Services of SaraMart
SaraMart offers products in different categories, which includes, men's and women's wear, electronics, bags, watches, and accessories, shoes, stationery, etc. SaraMart doesn’t support exchange services, however, you can request a return refund. They provide free shipping to all the countries available on the website.
Compliments, complaints, and tips for SaraMart
Have you purchased a product from SaraMart? Were you satisfied with your products? Were the products and services commendable for you to recommend to your family and friends? If you answered in the affirmative, kindly drop your compliments or complaints here, as it would be of great value to you to share your experience of your purchase with the brand here. We await your feedback.
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Contact Information
Categories SaraMart
Home and Garden | Electronics | Merchandise | Online Shop
Page Statistics
Last update: October 2025
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Review with most votes
Clothing purchases
I recently ordered from this awesome website that had a great selection of clothing items, and I was super happy with everything I bought. The clothes were top-notch quality and... Read onBy: christa