Shipt27 reviews
This rating is based on 27 genuine user reviews submitted directly through US-Reviews.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Groceries shopping disaster
I can't believe what went down when I ordered groceries through Shipt! I texted my shopper to ask when they would be here, and they totally lost it on me. They were yelling about a double order I didn't know about, left some groceries in their car, then flipped me off and drove off with my stuff! Can you believe that? I had to file a police report because they basically stole from me. On top of that, they swapped some of my items for more expensive ones and pocketed the difference. Dealing with Shipt and the grocery store to sort things out has been a total nightmare. I'm really upset and disappointed with the whole situation.
Ordering groceries for Disney World
The last time my family and I went on vacation to Disney World, we tried using a service to order food from Tara. Unfortunately, the driver claimed they delivered our entire order, but all we received was hairspray, which wasn't exactly ideal for settling my hunger. It took a lot of calls to sort things out and get a refund, but honestly, all we really wanted was the food we had ordered. It was definitely not a pleasant experience, guys.
Yogurt order
Yeah, so I ordered some yogurt from Shipt and it was honestly really bad. The delivery person was so rude, didn't even pay attention to what I was saying, and just kept laughing the whole time. And to top it off, the yogurt they dropped off was way past its expiration date, like a whole week later. I mentioned it to them, but they just brushed it off and said to deal with the store. I had already spoken to the store! Seriously, Shipt's service is just awful. If you're thinking of ordering from them, just be careful.
Grocery delivery service
I had a super annoying time with this grocery delivery service recently. I've been a loyal customer for a while, but out of nowhere, I couldn't place any orders. When I reached out to customer service, they just gave me some vague apologies and said they couldn't deliver to my address anymore. I tried to figure out why, but all I got was more apologies and no real explanation. I even went ahead and filed a complaint with the BBB, but that hasn't really helped. I'm thinking about taking legal action, but their lack of transparency has me feeling so frustrated and powerless.
Last-minute grocery delivery
There was no communication about when the shopper would be available, so my order got delayed until it was too late for me to get what I needed before the holiday. It was not just inconvenient, but also frustrating because I count on the service for my last-minute grocery needs.
Fraudulent debit card use
I had the worst time dealing with customer service after someone used my debit card without permission. I called them every day for two weeks, but couldn't get any support. The people I talked to were rude and didn't help at all, which just made me feel more annoyed and worried.
Groceries delivery service
I've been using this groceries delivery service for a while now, and let me tell you, I'm really impressed with how efficient and top-notch the service is. Ordering groceries through the app is a breeze, with a huge selection of products to pick from. The app is easy to use, so it's smooth sailing from beginning to end. The customer service team is super helpful and quick to respond, they're always there to help with any questions or problems. All in all, I am very happy with how reliable and convenient this groceries delivery service is.
Must-have service during COVID
Wow, I absolutely love this service! It's so reliable, and the best part is I always get the same shoppers who are super awesome. Just remember to tip generously and be kind, and you're guaranteed to have a fantastic experience. This service has truly saved my family so many times!
Online membership cancellation process
My experience with the company went downhill when I tried to cancel my membership online. They don't make it easy - no option on the website or app. They didn't tell me this when I signed up. It's frustrating and outdated to have to call in to cancel. It shouldn't be this hard to end a service.
Groceries delivery
I ordered groceries and ended up with a bunch of extra fees! I had to pay a same day delivery fee which was fine, but then I got hit with regional fees, taxes, and a suggested tip on top of everything. I thought the delivery person was already paid by the company, so why should I have to tip them as well? It ended up costing me way more than I had anticipated.
Tracking Difficulties
Trying to track my order was a total nightmare! It felt like searching for a needle in a haystack! I couldn't even get a hold of the driver, and customer service was no help at all. It was so stressful!
Recent delivery experience
The service just hasn't been the same lately. It used to be super quick, but now it's taking forever to get my stuff. I've talked to some of the workers, and they mentioned they feel like they're not getting paid enough. Makes me wonder if that's why they're moving slower. Compared to other services like DoorDash, I think they need to step it up with better perks for both the workers and us customers to keep up in the market.
Coffee purchase missing
I was really disappointed with the shopper who got my coffee order. They were so unprofessional and didn't seem to know anything about customer service. All I did was ask about a missing item, and their response was way out of line. They were so sarcastic and even threatened to cancel my order, which just proved they didn't care at all about making me happy.
Switched from Instacart to Shipt
After sticking with a different company for a while, I ran into a real issue with their online customer service. The folks bringing me my stuff were usually cool, but their whole setup, site, and customer support were a disaster. So, I tried out Shipt a few months back and have been super happy with it. Ordering online is a breeze. I'm sticking with Shipt and never going back to the old service.
Grocery delivery delay
I tried out a grocery delivery service for the first time recently, and I have to say, it didn't go so well. I had picked a specific time for my delivery, but it got pushed back not once, but twice, and I ended up not getting my order until the next day. It was a big hassle because I was really counting on those groceries for that day. I get that things can go wrong unexpectedly, but this seemed to be a common issue with this service, even when the weather was fine. In my opinion, if a company doesn't have enough delivery drivers to keep up with the orders they're promising to deliver on time, they should just be upfront about it and let customers know so they can figure something else out.
Awesome stuff
Shipt is amazing! Their customer service is top-notch and their prices are unbeatable. Uber doesn't even come close with their high prices and subpar service. Shipt always comes through with a helping hand and they are super efficient!
Order delivery issue
I ordered some stuff for delivery not too long ago, but it never showed up. I tried contacting customer service for help, but they didn't do anything to fix the problem. It really stinks to get such lousy service from a delivery company. I hope they do something to make their customer support better in the future.
Online grocery order
I can't believe how incompetent this company is. I ordered groceries online from them and they just canceled it without even telling me why. And then they had the nerve to say there was no account linked to the order. I've been a loyal customer for years and this is how they treat me? It's totally unacceptable!
Grocery delivery
I had a really bad experience with the delivery service. The person shopping for me seemed like they didn't know what they were doing and acted unprofessional. They left out some stuff I ordered and gave me the wrong substitutions. When I reached out to customer service, they weren't helpful at all and didn't fix the problem. It was a frustrating and disappointing experience overall.
Online ordering experience
I had the worst time trying to order online - it was so confusing! They keep changing things and it just makes everything more complicated. They really need better programmers to fix it. I'm done with it, I'm shopping somewhere else now.
About Shipt
Shipt is an American delivery service company founded in Birmingham, Alabama, in 2014. It primarily provides same-day delivery services from various retailers to its customers, who place orders through its mobile app or website. Shipt's marketplace allows customers to shop for groceries, essentials, electronics, and more from local stores they love. The company operates by employing a network of personal shoppers who handpick items and deliver them to customers within a specified time frame. In December 2017, Shipt was acquired by the retail giant Target Corporation for $550 million, which significantly expanded its reach and operational capabilities. Following this acquisition, Shipt continued to operate independently while increasing its market presence across the United States, serving members in numerous cities with the promise of convenience and time-saving for its users.
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Contact Information
17 20th St N, Suite 100
35203 Birmingham
United States
Categories Shipt
Services | Other Goods & Services
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Letzte aktualisierung: November 2024
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