unineed - Overall Rating based on 20 reviews
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Smooth purchase process
My shopping experience was really smooth from beginning to end. The website was easy to use, paying was a breeze, and my order arrived quickly. The prices were good too, especially considering the quality of the products. I was really impressed overall and I'll definitely be back to shop here again in the future.
Unsatisfactory communication
I recently ordered from this new company for the first time and honestly, it was a total mess. I felt like I was being left in the dark about the status of my order and had to keep bothering customer service to find out anything. Finally, I was told my item was shipped four days ago, but I wasn't given any info on how it would be delivered. This online shopping experience was anything but easy and now I'm not even sure if I'll get what I bought or if I'll have to deal with the headache of asking for my money back.
My order got lost and then they sent me a new one!
I felt really bummed when my package didn't show up, but Unineed totally saved the day and shipped me another one quick! Their snail stuff is seriously awesome and the employees there are really friendly.
Makeup brushes
I accidentally bought the wrong makeup brushes from Unineed, but Holly and Rebecca from their customer service team were so helpful in getting me a refund. They were friendly, quick, and really professional. Even though I messed up, I'll definitely shop at Unineed again for all my beauty stuff.
Expired serum purchase
I bought this serum from unineed, but I didn't receive any confirmation or shipping info. And when I finally got it, it was already expired! I shelled out more than €70 for it, which is quite a bit to spend on something past its prime. I tried to contact customer service, but I never heard back. It might have been a good deal, but the product should at least be good quality!
Clinique Face cream purchase
I just bought some face cream online but it never showed up. So I contacted customer service, feeling unsure about how they would fix it. But Rebecca from customer service was amazing. She got back to me quickly, handled everything professionally, and made sure I got a new one right away. The way she kept me in the loop was top-notch, and I'm seriously impressed with the service I got. I'll definitely be coming back as a customer again.
Quick delivery of accurately described and well-priced products
I just bought something from this website and I was really happy with how everything went. The stuff I got was exactly like they described it and the prices were good, so it was easy to find what I wanted. Plus, they delivered it super fast, which was awesome because I needed it right away. Overall, I had a really good experience and I would for sure think about buying from them again in the future.
Lost parcel refund
Unfortunately, I lost my package during delivery, but I have to give props to Unineed for how they dealt with it. They did an investigation and quickly gave me a refund, even though it took about a month to get sorted out. It was a bummer that there was a delivery problem, but I really appreciate their good customer service during the whole mess. I think they should look into finding a more dependable delivery company in the future to avoid this kind of thing happening again.
Makeup purchase
I ordered some makeup and it got here really quickly. But when I opened up the package, there was something missing! So I reached out to customer service and talked to this lady named Holly. She was amazing! Holly got back to me right away and helped me locate the missing item. She worked so fast and effectively, I was really impressed.
Efficient, good prices, fast delivery
I didn't know much about this company at first, but after seeing some good reviews, I decided to give it a shot. I gotta say, I was really impressed with how easy it was to order, the prices were great, and my stuff showed up super quickly. I'd for sure think about buying from them again. The only downside was that my package was just left on my doorstep by Royal Mail, where anyone could see it, which made me kinda nervous about security.
Skincare products
I recently bought some skincare products from an online store and was happy at how fast they shipped my order. But then I found out that my package got sent back to them because they had the wrong address. Even though it was a bummer, the customer service team was super helpful and understanding. They told me that as soon as the items were available again, they would send me a replacement if I didn't mind waiting a bit. I've shopped with this store a few times and their customer service is always great. I really appreciate how quickly and smoothly they fixed this problem.
Fast delivery and good customer service
I ran into a little issue with my order, but the customer service folks jumped right in and fixed it in no time. I was really impressed with how smoothly they took care of everything. Plus, the delivery came super quick, which was a nice surprise. All in all, I was happy with how everything turned out.
2 bottles but only got one bottle
I ordered 2 bottles, but I only received one, and the one I did get was not the right one. The bottle I purchased was supposed to have BROAD SPECTRUM, but unfortunately the one I got did not. I was really disappointed and not happy with the mistake. Hopefully, they can work on their packaging and shipping to avoid this problem for other customers.
Quick delivery, good deal
I just bought something from this website and got a little worried when I didn't see an order confirmation right away. But, my package came super fast and I got a really good deal on everything I bought. Even though I was nervous at first, everything turned out fine and I would totally suggest this site to others.
Online purchase
I was really happy with how much the company paid attention to detail and the great customer service they gave. Even though there was a mistake with my order, they fixed it right away and I thought they did a great job. The product was even better than I thought it would be, especially the quality and the scent. Overall, I had a good time shopping with this company and I would definitely tell others to check them out.
International delivery address issue
Recently, I had a little mishap with giving the wrong address for an international delivery order I made with Unineed. Luckily, the Unineed Team was super quick and helpful in fixing the issue. They were always quick to respond to my emails and really worked hard to make sure the right address was updated, even though it took a few extra steps during the international delivery. I was really impressed by how much they cared about making things right for me. Their dedication to making sure customers are happy really makes Unineed stand out from the crowd of online stores.
Missing item from order
I had a problem with something missing in my order, but the customer service I got was really great. I told the seller about the missing item, and they quickly got back to me saying they messed up. They said sorry for the mistake and even gave me a tracking number for the rest of my order within a day. I was really impressed by how fast and well they fixed everything.
High-priced skin care purchase gone wrong
I recently splurged on some expensive skincare products from an online store, looking forward to pampering myself with some high-end items. But to my dismay, I got the wrong product in the mail. Instead of the luxurious goodies I shelled out $500 for, I received a much cheaper option worth only $100. It really put a damper on my shopping spree and even affected my Valentine's Day vibes because of their mistake. I've contacted customer service by email and now I'm just waiting for them to fix this frustrating mix-up.
First-time purchase, quick delivery, well-packaged item, competitively priced
I just bought something from this company for the first time, and I have to say, I'm really impressed. The delivery was crazy fast and the item came in awesome packaging. On top of that, the prices were super competitive. I'll definitely be coming back to buy more stuff in the future.
k18 mask
I got the k18 mask and was so happy with the service I got. Even though I'm in Brazil and had to deal with customs, my order went smoothly. The seller fixed a problem I had right away and kept me in the loop. When my package arrived, I could tell they took care packaging it. I was worried about the k18 mask being real, but it is legit and really good quality. I'm super happy with the service and the product. I totally recommend this seller to anyone looking for skincare products.
Review with most votes
k18 mask
I got the k18 mask and was so happy with the service I got. Even though I'm in Brazil and had to deal with customs, my order went smoothly. The seller fixed a problem I had... Read onBy: austen