Veronica Beard - Overall Rating based on 24 reviews
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Dress
I love their clothes. Great quality and great cut/fit. Their sizing is relatively consisitent and they have pieces that last a long time. That being said, their customer service, as per other reviewers, sucks. Especially on their website. I find it odd that whenever they have an extra 40% off, certain items that end up being a really good deal on the sale page are mysteriously "not avaliable" anymore and then as soon as the sale is over, it's there. It makes me think they know there is high demand on their items and they know they can sell it for more so they dont' release the item. This has happened to me several times. When I reach out to say it's on the website, please process my order, they tell me every time it's sold out. Then when I order it right after they tell me, it ships to my house but without the price difference? It's 2021. Customer service is vital to a great business but I don't think their management team seems to understand that. It's a shame. Without it, people have WAY to many other options to shop and they will lose your customer base. I gave a 3 for delivery because it's hit or miss whether you'll actually receive your item when a site wide sale is happening.
3 Jackets
I ordered 3 jackets on sale and did not notice that they were final sale items. The size is slightly small for me. Not being able to try the clothes on at a store and not having ordered a Veronica Beard jacket previously I was not certain of my size. The company is refusing to return or issue a credit. Extremely non-customer friendly policy and turn off for future purchases.
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Beautiful clothes. TERRIBLE
customer service during Covid because of their final sale policy . Covid should be an exceptionA purchased a jacket
I would never shop at Veronica Beard ever again, The girl that answers the phone, is very rude not to mention not helpful at all. I needed to send it back as it was way to small for me, and if they had just sent a return label with the garment, It might have worked. The link that that girl gave me, did not print out a return label, so I paid $34.30 in order to return it. It was sent from the post office. Tracking # usps 9534 6148 5338 0143 5405 56
Estimated delivery date is Friday the 29th.
What rude people. Kim Corr
Review with most votes
3 Jackets
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