Woodland Direct Reviews
The data of this company have been checked for accuracy and verified. It is safe to visit its official website. We are convinced that online transparency and security encourage all companies to verify themselves with us, so they know where one can shop trustworthily and safely.
Reviews (24)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Fire pit purchase
The fire pit I bought is made right here in the USA, looks really sturdy, and even comes with a lifetime warranty. I gotta say, I'm pretty impressed with how well-made it is and knowing it has that lifetime warranty makes me feel good about my purchase. But, I was kinda let down by the lack of communication when it came to shipping it to me. Our driveway is pretty long, about half a mile, and we don't let vehicles in unless we know they're coming. It would have been nice to get some sort of update or tracking info to make sure the delivery went smoothly. The box got left on the other side of the gate, and it would have probably stayed there for days if I hadn't gone for a walk that way. All in all, I'm happy with the product, but I think they could definitely step up their game when it comes to keeping customers in the loop during the shipping process.
Montigo Delray 48" linear fireplace purchase
We just got ourselves a Montigo Delray 48" linear fireplace from a local company in Denver for our new place. But when the installers showed up, they realized it wasn't the right one for us. So, we did a quick search online and found Woodland Direct and Danny Landon. They had the correct unit in stock and ready to go in just 7 days. Danny was super professional and helpful every step of the way, making sure we got exactly what we needed. Our contractors finished the installation, and we're thrilled with how it turned out. Big thanks to Danny and the Woodland team for their outstanding service.
Smart-Holder Saw Horse Review
My recent purchase of the Smart-Holder Saw Horse from Woodland Direct was pretty good. The product works great - I have no complaints after using it for a quick job. However, I did notice a difference between what was described on the website and what I actually received. The website said it was green and made in Sweden, but it arrived white and made in China. The color isn't a big deal, but the quality of steel and welds might be. Woodland Direct should make sure their website descriptions match the actual products to prevent any confusion or disappointment for customers.
Custom fire pit equipment
I just bought some custom fire pit gear from Woodland Direct and I'm really pleased with how it turned out. The design and quality are awesome, and the customer service was excellent. Unfortunately, the first package got lost by FEDEX, but the sales team at Woodland Direct, especially Josh Newell, along with their Customer Service rep, Christina, really went out of their way to make sure everything got re-built and shipped promptly. I'm so thankful for their help and definitely suggest Woodland Direct to anyone in need of top-notch fire pit equipment.
Outdoor fireplace purchase
I recently bought an outdoor fireplace from this company and it was not good at all. I've been trying to contact customer service for almost two weeks now, but they haven't responded to any of my emails. It's really frustrating to feel like they're ignoring me and making me wait forever. I suggest staying away from this company. I can show you videos and pictures of how bad the product is if you need proof.
Customized fireplace screen
The folks at this company were great to work with. They helped me design a fireplace screen with exact measurements, and it turned out so nice. I definitely suggest their services for anyone looking for fireplace gear.
Chimney liner kit
I needed to get a chimney liner kit and was looking it up online when I found this website. It had good info, but I still had some questions that I couldn't find answers to. So, I decided to contact their customer service for help. And let me tell you, the help I got was amazing. The guy, we'll call him Joe, was so helpful and really went out of his way to make sure all my questions were answered and helped me place my order quickly. It was nice talking to someone who really knew their stuff and actually cared about helping me out.
Overnighted parts for a time-sensitive job
I just wanted to say a huge thank you for the amazing customer service we received from the representative who helped us with getting some parts overnighted for a rush job. She really went the extra mile to make sure we got the parts we needed quickly so that we could keep working on our project without any interruptions. Her communication was top-notch and she did exactly what she said she would. We really value and appreciate her commitment to making sure we were happy. Thank you so much for your excellent service!
Got a cool electric fireplace insert
I got this really awesome electric fireplace insert that showed up fast, even though the box looked a little roughed up (shoutout to Fedex). Luckily, the inside was totally fine since it was double boxed! This fireplace is seriously high-quality and looks amazing. It came with all the extra parts for installation and the measurements were perfect. Setting it up was super easy and there are a ton of options for the flame color and size, so you can customize it however you want!
Ventfree gas logs purchase
I just bought some ventfree gas logs for my fireplace from Woodland Direct. During the whole process, me and my wife talked to this guy named Levi Rhanor, who is a tech sales rep. Levi was super chill and really knew his stuff, he answered all our questions and made us feel way more confident about our purchase. His awesome customer service and expertise definitely helped us decide to go for it. Now we're just excited for our new ventfree gas logs to get here!
Clay chimney pot purchase
I ordered this clay chimney pot thing and man, it was a mess. The delivery guys just dumped it on the street out of the blue, like it was garbage. I was so shocked when I saw it sitting there, no heads up or anything. And when I finally cracked it open, there were a ton of chips and the paint job was awful. It seriously looked like a kindergartener got a hold of it. I was really let down. But hey, they fixed it up in the end, so I guess that's something.
2 fire bowls
I ordered those fire bowls almost 2 months ago and I still haven't received them! Seriously, what's going on, Woodland Direct? All I wanted was to have some cozy fires in my backyard, but now I'm just stuck here waiting and waiting. This is definitely not cool.
Firepit logs
I recently bought some firepit logs from this company, hoping to get them pretty quickly. But the ones I wanted were out of stock, so I had to go with a different set. They said it would take 7-10 days to ship, but I didn't hear anything after two weeks. When I reached out, they told me it wouldn't be shipped until the end of the month. I was pretty bummed about the lack of updates and the delay. It seems like they wait for customers to ask rather than keep them informed. There's definitely room for improvement in their customer service. Overall, I was pretty disappointed and wouldn't recommend them.
Fireplace insert purchase
I just bought a fireplace insert from this company and it was a great experience. The team was really helpful and knew a lot about the different options. Everything fit perfectly and the product is really top-notch. I'm really happy with my purchase and would definitely suggest this company to anyone looking for fireplace stuff.
High-end fireplace grate with 'Lifetime Guarantee'
I just bought this fancy fireplace grate from Woodland Direct that's supposed to come with a 'Lifetime Guarantee,' but man, I am so let down by it. When the grate showed up, there was this warning sticker stuck to it saying if I don't keep clearing out ashes while using it, the warranty won't be valid. How in the world am I supposed to prove that's why it failed if something goes wrong? It seems like a bit of a trick if you ask me. On top of that, the grate came in this super beat-up box which was definitely not what I was hoping for. It's too heavy to bother sending back, but if I could, I would do it in a heartbeat.
Gas fireplace troubleshooting and maintenance
Tom Pierce was amazing when it came to fixing the glitch with my gas fireplace pilot light. He kept me updated at every stage and even hooked me up with someone who could offer additional assistance. From start to finish, the whole crew, especially Tom, really went the extra mile. They took care of everything, from getting things up and running to handling deliveries and making sure I was happy.
Fireplace insert purchase
I had a really bad time with the customer service at this store. The salesperson I talked to on the phone was so rude and not helpful at all. They didn't seem to care about what I needed or trying to help me find what I was looking for. Instead, they just gave me brief and unhelpful answers without even trying to have a real conversation. I was super let down by the poor customer service and wouldn't suggest this store to anyone.
Fire pit purchase
I just bought a fire pit from this website and it was just okay. The website was easy to use, but the product selection wasn't anything special. I was disappointed by the lack of detailed info about the company and the products. The customer reviews were a mixed bag, so it was tough to fully trust them. Overall, my experience was just average and nothing to write home about.
Patio heaters
I bought some patio heaters from Woodland Direct. But when I got them, one of the heaters was already used, messed up, and even had missing parts. I was pretty bummed out about it because I needed them for an event coming up. The quality of the Sunpak34TSR heater wasn't all that great and definitely didn't meet my expectations. I'm hoping that Woodland Direct can help me return the broken one and give me a refund without any delay.
Review with most votes
Custom fire pit equipment
Read on