Floom - Overall Rating based on 22 reviews
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Rose Forever Love
I recently bought a Rose Forever Love from an online flower shop. But, I gotta say I was really let down by what I got. The rose looked nothing like the one they showed on the website. And when I contacted customer service to ask for a refund, they couldn't even give me a straight answer or help me out. Dealing with their support team was such a headache, and I just felt taken advantage of in the end.
Dead flowers
I ordered some flowers for this special person, but when they showed up, they were almost dead! So, I gave the company a call, and let me tell you, they weren't much help at all. The person who got the flowers didn't even know who they were from because the message got cut off. I wanted it to be a nice surprise, but it ended up being a total mess. I tried to tell them how upset I was, but all I got back was a really rude automatic message. And they just kept bugging me to leave a review instead of fixing things.
Late flower delivery
I'm really upset with the service I got from this company. They said they tried to deliver but never came. When I talked to them, they wanted to charge me extra for another delivery, which is not okay. I wouldn't suggest using them if you want your flowers to come on time.
Insulting and unprofessional tagline
It's really disrespectful to call a whole country drunkards in their bio! Being Irish myself, I'm super offended by it and won't be buying from this company again. It's just sad to see that level of ignorance and insensitivity from a business that's supposed to be reputable.
Failed gesture of sympathy
My family got some flowers as a gesture of kindness during a tough time, but they didn't even last a week before wilting. When I reached out to Customer Support about it, I was really surprised by the responses I got. The person on the phone said they couldn't help me out since I was the one receiving the flowers, not sending them. Even though the flowers were supposed to last a week, they wouldn't offer a replacement or refund because I reported the issue after 72 hours. It was just a letdown all around.
Sunday flower order
I ordered flowers on Sunday morning and they were delivered Sunday afternoon. The bouquet from Beauty and the Rose was absolutely beautiful. The company even messaged me before delivery, making the whole ordering process super easy. I highly recommend them!
International flower delivery
This was our second time sending flowers to family in the UK using this service, and we were so happy with how everything turned out once again. It's super easy and convenient to use, making it a piece of cake to brighten someone's day from far away. The flower arrangements are absolutely gorgeous and look just like they do on the website, which is pretty rare for online flower shops. The delivery was quick and arrived right on schedule, which only added to the great experience. We definitely trust Floom and will be using their service again in the future.
Valentine's Day surprise
It was 10pm when I found out about the delivery mishap, only through an email notification. There was no sign of any delivery attempt, and nothing was left outside like I asked. When I called customer support, they couldn't solve the problem right away and said it would take two business days to look into it. This wait was frustrating and messed up my plans for the special occasion. I recommend choosing a different floral service that you can count on to deliver on time for important events like Valentine's Day.
International flower delivery
I had an amazing time ordering flowers from overseas using this site. There was a little issue with the item I wanted being sold out, but the customer service person really stepped up to make sure my friend still got a lovely gift. They sent a gorgeous orchid plant instead and even managed to deliver the original order the next day, super late at night! I was really impressed by how they handled everything. I'll definitely use this service again!
Spectacular and fresh flowers for girlfriend
The flowers I got from this company were so beautiful and colorful. When my girlfriend got them, she was so surprised and happy. She really loved them, and even her coworkers said how pretty they were. The flowers were really top quality and made the whole occasion feel special. I can't wait to order from them again for our next event.
Pink roses and white hydrangeas bouquet
The flowers I got from here were absolutely gorgeous and surprisingly affordable! The bouquet had pink roses and white hydrangeas, with some green leaves mixed in. My friend who received them was thrilled! The only downside was that I didn't have tracking for my delivery, but I did get an email once they were delivered. I would definitely purchase from this place again.
Valentine's Day flower order
Even though this company is usually known for being reliable, my experience ordering flowers for Valentine's Day was not great. The flowers didn't show up on time, which was really disappointing. I'll definitely think twice before ordering from them again for a special occasion.
Local florist bouquet
I had an amazing time using the platform to buy a gorgeous bouquet from a nearby florist. I liked being able to easily check out prices and different options while also helping a small business. The person who got the bouquet was really happy with the flowers, they looked just as nice as in the photo. The prices were fair, and the whole thing was super quick and easy. I'll definitely use this service again in the future.
Mother’s Day flower bouquet
I just bought a Mother's Day flower arrangement from this company and it was a total letdown. The flowers weren't the same as what was shown, the bouquet was smaller than I thought, and it definitely wasn't worth the money. When I tried to talk to them about it, all I got were generic responses that didn't help at all. It seemed like they didn't care about my concerns or trying to make things right. I would suggest checking out other places for your floral needs.
Orchid arrangement for 90th birthday gift
I just ordered a stunning orchid arrangement for my dear family friend's 90th birthday. The orchids showed up right on time the very next day and looked fantastic. She was absolutely over the moon with how beautiful they looked, especially because her late husband used to have his own orchid sanctuary in Essex after spending a ton of time in the Far East. She couldn't stop talking about how "gorgeous repeat gorgeous" the orchids were. The website was a breeze to use, and the whole ordering thing was quick and easy.
Recent flower purchase
I bought some flowers using a delivery service and unfortunately, it didn't go well. The first bunch of flowers I got was already wilted when it arrived, which was a bummer. The second time was even worse - they said the flowers were delivered by a neighbor's trash can, but I couldn't find them anywhere. I tried contacting customer service, but they just kept saying the flowers were delivered, even though they obviously weren't at the right place. Their lack of taking responsibility and helping me out left me really disappointed with how things turned out.
Birthday bouquet never arrived
I ordered this really nice birthday bouquet for my sister's 50th, right? But man, it never actually showed up! So my family and I had to quickly figure out a different gift, all because Floom dropped the ball. Their communication and customer service are seriously terrible, and offering a "refund and discount for a future order" just made things worse. Seriously, do yourself a favor and steer clear of this place!
Boss's flower delivery
I ordered flowers online for my boss and I was pleasantly surprised with the next day delivery. They even called me to confirm the delivery details. My boss loved the beautiful peony they received and I really appreciated the personal touch of hand-writing the card message I submitted. It was a classy move for an online order.
Late flower delivery
I ordered some flowers for delivery on Monday, and now it's Thursday and they still haven't shown up. I reached out to customer service, but all I got were excuses and nobody seems interested in giving me a refund. It's really frustrating and disappointing, especially since I paid a pretty penny for those flowers.
Lovely selection of fresh blooms
The flowers were so incredible! They had such a great variety of colors and looked so fresh. And the price was really good, the best we've ever seen. The lovely vase was a nice addition and the personal delivery was just perfect. Ordering from Floom was such a great experience all around.
Review with most votes
Chocolate Hamper
I ordered 2 weeks in advance and my order was never delivered. Floom "customer service" brushed me off and blamed it on their vendor. Who, mind you, they hired to deli... Read onBy: E. Mitchell