FlightGuru40 reviews
This score is based on 40 genuine reviews submitted via US-Reviews since 2023.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Morning proof moment
Knew instantly during my morning coffee
Finally sorted
Started calling after cancellation; app felt clunky, refund came. Glad.
Hidden fares
I wouldn't trust shown fares — they weren't real, luckily I caught it early, though.
Almost Didn't Book
Was mid-complaining when a friend texted me, I doubted the online price and extra fees, but booking worked, satisfied.
Unexpected relief
I needed this for a bad back during moving, and weirdly it actually helped—surprise.
That refund moment
I almost called it a scam, but I felt actually relieved when they refunded the extra $25 and explained the mix-up, and yes, not perfect, but it works now.
Contact was okay, not great
I knew I was halfway satisfied when Harry finally replied. Flights were booked as premium but ended up in economy for part of the trip. I sent tons of emails. Got a partial refund, not ideal, but usable though.
Almost gave up
Midway through planning I nearly gave up — group flights felt impossible, especially after a bad run with another agency. I contacted Mathew at Flight Guru; not perfect, but he fixed it.
Really smooth booking
dealt with the same person all along. Ask for Paul.
Almost canceled, glad I didn't
push them to remove your number.
Nearly lost my cool
I remember staring at my phone in a Madrid café, thinking this is a mess — flights confirmed, then not. I use them for business trips and the occasional family weekend, so I was worried. Staff were a bit brusque at first, honestly, but the turning point was when someone dug in and rebooked me on a decent flight home. Still cautious, but relieved, really relieved.
Nearly backed out, surprised me
I almost didn't book — was worried about weird layover times and getting stuck with a terrible connection. Customer service sorted that mess, though, and Rachel calmly fixed the itinerary while cracking a little joke, which actually helped. I use these flights for work trips and quick weekend getaways, so I care about reliability; the hiccup was irritating but it ended up fine, pleasantly surprised by how smooth the change felt.
Got myself back, but not without a headache
I paid about 2,400 pounds for a return because my mother got sick and I had to change dates. Then they tried charging another 1,100 — yes, really — so after arguing for ages (and maybe being a bit grumpy) I ditched them and bought a one-way from New Zealand online for 600 pounds. Their "flexible" fare turned out not flexible at all, fine print galore. Annoying process, but I’m actually relieved I managed to get home for less.
Not the smoothest ride
Halfway through packing I realized the tickets had my kid listed as first passenger — and yes, that kicked off the whole mess. A friend had suggested Alex's shop so I called him; booking felt oddly casual, like handing someone cash at a gas station. He said he'd add halal meals, then ghosted my WhatsApps for days. Weirdly, the reservation emails came fast and the outbound flight left on time, which was a small relief. The cabin crew were friendly, which helped. Still, getting changes done? Nope. If you want responsive help, look elsewhere.
Almost a travel disaster, but not the end
I was standing at the check‑in desk feeling my heart race. Lights, luggage, and the agent saying payment wasn't received. Not a great moment. I'd used them before for quick weekend getaways so I wasn't expecting chaos. The phone calls went nowhere — an automated message that "this call cannot be answered" kept playing. I finally reached someone who said he was Sean, though the voice and tone felt off and the chat got tense. Staff at the hotel couldn't help, so I had to pay again to avoid sleeping in the airport. Annoying, stressful, and yeah, I cried a little on the inside. That said, once it was sorted the room was fine and the rest of the trip actually showed why I booked — the booking flow and prices can be decent. Just be ready to double‑check payments and keep receipts handy. Not perfect, but manageable if you stay alert.
Price mismatch left me wary
screenshot everything and be ready to push. It’s usable, but I’m holding off and will escalate if needed.
The day it clicked
I remember staring at my phone the day my stopover turned into an extra night. At first I was angry — Rio had rerouted me and told me a flight was canceled so I’d stay longer, which later turned out not to be true. I paid what was labeled the "final" balance and then got told there were more fees for baggage, which felt like being nickel-and-dimed. The whole thing cost me time and cash, and it didn’t match past experiences with other agents who at least explained changes up front. The point I actually felt satisfied was when I pushed back, escalated to a manager and they issued a partial refund and rebooked me on the original itinerary. It wasn't perfect, but getting that confirmation, plus a clear breakdown of charges, calmed things down. So handle with care; they can fix stuff if you press, but it’s a hassle.
Sketchy price, workable outcome
I saw the deal in a feed and a friend had tipped me about the site, so I clicked. Right away I felt a little off. The checkout kept timing out and then the payment “failed.” They told me to call. On the phone the rep said the cheap fare was gone and offered a pricier option. Felt fishy. I almost hung up. I asked a ton of questions and pushed back. The agent actually dug around and found a similar seat — for more money — and booked it while I stayed on the line. So yeah, the process felt like a bait-and-switch at first, but it didn’t end in a total scam. I paid extra, which I didn’t like, but the ticket arrived and there were no surprise charges later. Not thrilled, but relieved. I’d be cautious and prefer booking direct next time.
Half-baked refund, but it got sorted
I eventually got my money back, but it took way longer and caused way more stress than it should have. I had to cancel a December trip to the Philippines because I injured myself at home and there was no way I could get on a plane. So yes, I needed the refund — not a holiday quibble, it was a real medical thing. At first the info I got was all over the place. I was told the ticket was non-refundable, then later someone said a full refund was possible, then the final offer became a mix of partial cash and vouchers. They said three weeks might be needed to process it. After two weeks with no news I called back and was told by one rep that they thought the refund had already gone through. It hadn’t. I ended up checking with my bank and opening a dispute line just to get clarity. Along the way I got conflicting updates from the booking company and the airline, which was maddening — you feel like you’re chasing ghosts. That said, after grinding through calls and a bit of pressure from the bank, the refund landed in my account. So I went from doubtful and annoyed to relieved. Would I book through them again right away? Probably not without triple-checking policies and getting everything in writing, but at least they followed through in the end. If you’re in a hurry or need certainty, be prepared to push and to wait.
That passport stamp started all of it
when I finally spoke to BA, they resolved the seat issue — so maybe don’t rely on the third party. My advice: book direct, get everything in writing, and be ready to push hard if something looks off.
About FlightGuru
Transportation often defined as the movement of goods and services from one place to another has evolved. From the days where the major transportation system was by a beast of burden and would take days and even weeks to complete or see a journey through to now where there are cars, motorcycles, and even airplanes. The transportation industry has seen a lot of growth. In recent times, one of the most used forms of transport is by air as it is fast and efficient. FlightGuru is a platform that claims to help its clients’ book flights to different destinations. We suggest you read honest customer reviews of FlightGuru here for the best experience.
About FlightGuru
FlightGuru is a sister company of AlphaFlightGuru, a 7-year-old industry. FlightGuru is an online platform of which individuals can search for flights and book down.
Services of FlightGuru
FlightGuru offers three (3) different packages which are; round trip, one way, and multicity. They solely offer their clients sales and booking of flight tickets. They also operate an online platform off which these services can be accessed. Customers can subscribe to their newsletter to receive news and updates on their services.
Compliments, Complaints, and Tips for FlightGuru
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Categories FlightGuru
Vacations | Air Ticket Providers
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Last update: November 2025
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Review with most votes
Reliable
I am a frequent traveler and have been using FlightGuru for booking my flights for the past few months. I must say that I am thoroughly impressed with their services. The websit... Read onBy: Watson Greenholt