Trivago78 reviews
This score is based on 78 genuine reviews submitted via US-Reviews since 2023.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Cast chaos and callbacks
Crutches, two casts, broke my wrist and ankle — not the timing for a getaway. I asked to reschedule and was told several times I'd get a refund. After some chasing and a few annoyed calls, customer service finally sent the refund confirmation. Delivery was slow, but hey, it arrived.
Booking snag
Right after I'd clicked book and started unpacking, I noticed the rate was $20 more per night than the hotel. No phone support, only email, and when someone got sick they offered nothing—no voucher, no partial refund. Delivery of confirmation was fine, quick.
Wrong price, right people?
I was hunting a room because my back gave out during a chaotic move. Trivago showed a sweet price. Clicked and boom — booking sites charged double or triple. Ugh. I called support; they were actually helpful and patient, which calmed me down. Still, prices are unreliable. Be ready to double-check, though.
Nice app, but watch out
they charged my card but hotel said they hadn't been paid, so I got billed there too. Tried contacting support a bunch, no reply. Also ended up paying £40 more than hotel.
Same price, wrong hotel
At check-in the clerk pointed to a different, cheaper property but I was charged the same rate. I hesitated before booking (had red flags), needed a room during a move because my back hurt, so I booked anyway. Called support and emailed; both said they couldn't help. Pretty frustrating.
Three tries, mixed results
honestly call hotels directly; hope Trivago fixes availability soon.
Weekend bummer
extra resort fee (about $28), taxes on top, and they stuck me in a smokey room they never mentioned. Kinda gross, kind of annoying. Felt like a bait-and-switch, so yeah, lesson learned the hard way.
Booked wrong date, waiting on a refund
I booked a trip last week and noticed they'd charged me for the wrong date. First impression of the site was fine - booking was quick - but the issue hit afterward. I called, got through after a couple days, was told to wait 24 hours for a refund. That was a day ago and still nothing. It works for bookings, just don't expect quick refunds.
No real deal
I was on a stupid-long road trip and my back said no more, so I added a third night at a Days Inn. Booked first through Trivago, then paid the extra night at the desk. Checked my card later and the price was the same. Weird. Kinda thankful the desk let me stay, but Trivago didn't save me anything. Why bother?
Almost walked away
call ASAP and stay calm, for real.
Surprisingly handy
I'd actually recommend Trivago. At first their ads made me roll my eyes, but the site surprised me. I use a bunch of apps for work and weekend trips and I tell friends what works. Trivago is now one of the tools I pull up when I need a quick compare. Search is fast. Prices showed options I hadn't expected. Not perfect, but useful every time I book, and that was kind of a nice surprise.
Sneaky cancellation fine print
double‑check the final page before you add your card.
Reservation vanished
Booked a room through Trivago (Algotels) because I needed a quiet place after a spinal injection. I booked a month ahead in June for July. The hotel had no record when I showed up. No confirmation ever arrived. I called and emailed for weeks. Mostly silence. That ruined the trip; I canceled the appointment and lost about $985. The only small surprise was my bank eventually disputed part of the charge. Otherwise the delivery and customer service were useless.
Booked, then stuck
call the hotel next time.
Almost didn’t book
I almost didn’t book with that site. The low price made me suspicious. I needed a flight last minute for a move and had a bad booking experience before, so I was hesitant. After I clicked through I was redirected and a rep called back with a much higher fare. Their rep had a strong accent I barely understood, which added stress. I even had to call the day before to confirm my seat. It worked out in the end, and I’m relieved, but I’ll book direct next time.
Moldy wake-up call
I woke up to a weird damp smell one morning. I was staying there for a few weeks. Pulled back the bed skirt out of curiosity and, oh boy, there was mold under the box spring — black specks, green patches and even a pinkish fuzz. Carpets under the bed were fuzzy too. I told the desk and flagged Peter, the GM, who seemed to be always between places. They offered a different room after I'd already left. They even suggested my door should've been open — like I'm running a greenhouse? Feeling sick after that.
Booked then ghosted
I was midway through packing when I realized I'd need to change my dates. I needed the change because I was moving for work. I booked through Trivago.deals because it looked easy. The site said edits were possible, but the only option shown was cancel. I contacted customer service six times — emails and calls — and each time they promised a reply in 24–48 hours. No reply ever came. I had to change at the hotel and paid $211 out of pocket. The hotel staff were actually helpful and even gave a free breakfast, which was a nice surprise. I won't use Trivago.deals again.
Confirmed but not delivered
I thought the confirmation meant it was all set, so we drove down for the night on Aug 4, 2025. The booking showed two queens and total price was $107.12. Nice and simple, right? When we got there the desk said they only had a king. No warning, no real solution. I told them I couldn’t take it and left. The staff was polite but didn’t help much — shrugged, suggested another night, offered nothing useful. We found another place without a reservation that same night. Ten times better. Clean, two queens, comfy. Felt annoyed and a little let down after the confirmation.
Left hanging mid-trip
I was halfway through packing when wildfire warnings shut the roads and we had to cancel. Trivago made searching easy, I’ll give them that, but they routed us to Algotel and that partner refused any refund despite the emergency. Other companies I’ve used — smaller sites and even the hotel when booked direct — refunded quickly, which actually surprised me. For a company that airs big TV ads you’d think they’d vet partners better or offer customer support in clear-cut situations like this. Overall useful for browsing, disappointing when things go wrong.
That “deal” that quietly unraveled
easy, fast, felt like a win. Then reality: had to leave a day early and the platform’s no-refund rule ate that night. At check-in the hotel said my reservation came from some third party (Algotel) and most details were wrong — only my name and number matched. Room itself was fine, but the middleman added stress.
About Trivago
Having adequate information about any course of action is important for any decision-making process. The knowledge of available options provides a basis for comparison and contextualization that ensures that decisions are based on preferences and choices, not made haphazardly. When traveling, whether on a budget or not, it is important to know the options of accommodation available at the destination, and having an idea of what their services encompass would ensure there are no last-minute discoveries that could ruin an intended outing/vacation/business meeting/family gathering/reunion. Trivago claims to be an online compendium of hotel databases across the world. Read honest reviews of Trivago here before visiting their website.
About Trivago
Trivago is a hotel search and price comparison website that is also used for booking of lodgings by guests and advertisements by hoteliers. The company was the first hotel search engine in Germany, founded in Dusseldorf, in 2005.
Trivago - Find your ideal hotel at the best price
Products and Services of Trivago
Trivago has an application that can be used to search hotel prices, location, and other information, as well as bookings. There is also the Trivago Hotel Manager, which compiles the databases of the hotels on the platform and updates them regularly. The company has a rating index for all the hotels on its platform according to price, location, food, internet, and other facilities. The price rating index displays the average price of overnight accommodation for the most popular cities across the world.
Compliments, complaints, and tips for Trivago
Have you used the Trivago search engine for your research and bookings in the past? Would you describe their services as satisfactory, and their recommendations as appropriate? Would you recommend them to your colleagues? Your tips on how the company can improve its service delivery will be enormously treasured.
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Last update: June 2026
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Review with most votes
Mediocre experience with Triva
I've been using Trivago for a few years now to book my hotel stays and I've generally had a decent experience with the company. The website is easy to navigate and search for th... Read onBy: Jerrod Haag