Trivago45 reviews
This score is based on 45 genuine reviews submitted via US-Reviews since 2023.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Booked, then stuck
call the hotel next time.
Almost didn’t book
I almost didn’t book with that site. The low price made me suspicious. I needed a flight last minute for a move and had a bad booking experience before, so I was hesitant. After I clicked through I was redirected and a rep called back with a much higher fare. Their rep had a strong accent I barely understood, which added stress. I even had to call the day before to confirm my seat. It worked out in the end, and I’m relieved, but I’ll book direct next time.
Moldy wake-up call
I woke up to a weird damp smell one morning. I was staying there for a few weeks. Pulled back the bed skirt out of curiosity and, oh boy, there was mold under the box spring — black specks, green patches and even a pinkish fuzz. Carpets under the bed were fuzzy too. I told the desk and flagged Peter, the GM, who seemed to be always between places. They offered a different room after I'd already left. They even suggested my door should've been open — like I'm running a greenhouse? Feeling sick after that.
Booked then ghosted
I was midway through packing when I realized I'd need to change my dates. I needed the change because I was moving for work. I booked through Trivago.deals because it looked easy. The site said edits were possible, but the only option shown was cancel. I contacted customer service six times — emails and calls — and each time they promised a reply in 24–48 hours. No reply ever came. I had to change at the hotel and paid $211 out of pocket. The hotel staff were actually helpful and even gave a free breakfast, which was a nice surprise. I won't use Trivago.deals again.
Confirmed but not delivered
I thought the confirmation meant it was all set, so we drove down for the night on Aug 4, 2025. The booking showed two queens and total price was $107.12. Nice and simple, right? When we got there the desk said they only had a king. No warning, no real solution. I told them I couldn’t take it and left. The staff was polite but didn’t help much — shrugged, suggested another night, offered nothing useful. We found another place without a reservation that same night. Ten times better. Clean, two queens, comfy. Felt annoyed and a little let down after the confirmation.
Left hanging mid-trip
I was halfway through packing when wildfire warnings shut the roads and we had to cancel. Trivago made searching easy, I’ll give them that, but they routed us to Algotel and that partner refused any refund despite the emergency. Other companies I’ve used — smaller sites and even the hotel when booked direct — refunded quickly, which actually surprised me. For a company that airs big TV ads you’d think they’d vet partners better or offer customer support in clear-cut situations like this. Overall useful for browsing, disappointing when things go wrong.
That “deal” that quietly unraveled
easy, fast, felt like a win. Then reality: had to leave a day early and the platform’s no-refund rule ate that night. At check-in the hotel said my reservation came from some third party (Algotel) and most details were wrong — only my name and number matched. Room itself was fine, but the middleman added stress.
Packed then stuck with the bill
I packed a suitcase, then unpacked it two days later when I had to cancel a hotel booking for medical reasons. I paid $294.19 on Amex plus $25 for the extra protection box they offered, so I thought I'd be covered. The cancellation went through okay — the system acknowledged it — but customer service refused any refund, saying their policy won't allow it. I get policies, but that felt unfair and a bit like being cheated. I've had better refunds with other sites, so I'm relieved the process itself was simple, but not happy about the money and I'll probably think twice.
Finally got it sorted
I booked a room in Atlanta for a conference and then life happened — both cars broke down (fuel pump, then a heater hose), I'm disabled with a bad back, and my daughter, who's pregnant, had to move in so I couldn't go. I asked for a refund a week before the stay and at first they said no, even though I had checked and it showed a zero cancellation fee earlier. Then after I pushed back and explained the situation they reviewed it, corrected the charge and issued a refund. The exact moment I knew I was satisfied was when the refund hit my account and someone actually acknowledged the circumstances. I was relieved, honestly grateful it didn’t drag on.
Typo turned into a little saga
I typed the wrong date while booking (of course — my suitcase was already judging me) and called right away because I was rushing for a last-minute trip to see family. The agent said they couldn’t help but would “send your request,” and then radio silence. I sent a bunch of emails and waited, waited. The hotel, oddly, was the helpful one — they told me about the 24-hour rule and were apologetic that the booking site ignored me, and in the end the hotel sorted it out. Not flawless, the company dropped the ball, but the trip didn’t.
That weird confirmation panic
after a tense call and a bit of back-and-forth, Trivago refunded the charge and the hotel helped rebook directly. Not perfect, but relieved it worked out — glad I stuck with it.
Misleading booking, slow support
double‑check rates and confirmations before you click.
Skip the middleman
skip this middleman — I learned the hard way. I travel a lot for work and family trips, and I tried booking a high-end resort in Florida through this company (they act like a subcontractor for other booking sites). At first I thought it would be fine, but customer support basically shrugged and sent me back to the original booking company every time. They didn’t seem to care if I got what I paid for, which was frustrating. If I’d known, I would’ve just called the resort directly — and weirdly, the resort gave me a better rate and a small upgrade over the phone (totally unexpected). Maybe this service is okay for a cheap motel, but for nicer places it’s not worth the hassle.
Hold music and broken promises
flight cancelled, hotel booked, company took my money and then… radio silence. The one thing that really got under my skin was their canned reply: "we'll contact you within 24 hours." Spoiler — they didn’t. I did get an email confirmation after I begged, and much later, after extra calls and a small miracle, a refund showed up (unexpected, finally). I’ve dealt with worse, but usually other companies at least pretend to care. This one feels like being ghosted by a business. Annoying, slow, and way too casual about other people's plans.
Booked, bumped, baffled
I work two jobs and had family in town, so the dates really mattered. The booking showed one date, then later it was moved two weeks out without asking. That messed up my whole schedule. I phoned a handful of times, spoke with several reps, and honestly the calls were bumpy — I couldn’t follow a few of them, and they kept putting me on hold. I asked for a smaller room, or just a room not right on the beach (I didn’t need the view), and even said I’d sleep on the floor if it helped. Nope, they wouldn’t budge. Kind of frustrating. On the plus side, the rate was surprisingly cheap and the site looked professional, so I almost trusted it, which made the letdown worse.
Desk agent turned it around
I figured it out halfway through the call with the Holiday Inn—no reservation under my name, despite the confirmation email from Algotels. I felt that dull sinking feeling, then the desk agent actually dug in and found a last-minute room they held for walk-ins and offered it at a better rate than the rip-off I paid elsewhere. That’s the moment I stopped stewing and felt relieved; not great, but enough. I still had to dispute charges with my bank and pester Trivago and Algotel with no real response, which is annoying. If you use third-party sites, double-check with the hotel directly and be ready to call your bank. Wish sites would be held accountable, but hey—hotel staff saved the day this time, actually really grateful overall.
Closed pool, mixed service
we showed up ready to chill and the pool we planned to use was taped off for two days — not ideal. The drink package was also confusing; after 11pm the bar charged extra for stuff we thought was included, so we ended up wandering out for drinks a few nights (annoying). On the plus side, once we pushed and chased them the front desk did eventually reply and offered a small gesture, so it wasn’t entirely ignored. Delivery of what was promised felt sloppy though — noisy construction every day with no heads-up would’ve been a deal-breaker if I’d known (and I’ve had better heads-up from other hotels). Overall I started very skeptical but ended a bit mollified by the follow-up. Still, for customer service and actually delivering the package they sell, there’s clear room to improve.
Booked a ghost listing
I pulled up the confirmation email and had that weird sinking feeling — this can't be right. My daughter booked a place through Trivago about three weeks ago for a weekend trip; first impression of the site was fine, clean interface, easy search. Turned out the listing was closed permanently, doors locked, nothing there. We lost the booking fee and when we asked Trivago they basically said they're a search engine and couldn't help — dry, formal response, no real support. That one detail — the listing being fake — ruined the trip. I'm skeptical of their vetting now, but I also feel a little satisfied we got clear answers on who to contact next and learned to double-check host contact and reviews before booking. Won't forget that — lesson learned, sadly useful.
Misleading listing, but they finally fixed it
We booked a Days Inn through Trivago for a late-night stop in Edmonton. The ad showed a microwave, mini fridge, breakfast and coin laundry — things we actually needed because I travel with medication and my back was wrecked after a long drive. We arrive and none of it exists. Frustrating, plain and simple. I called Trivago and three different agents promised a callback in 30 minutes. No one called. So I kept calling, repeating the same story to new people, ugh. This morning someone finally listened. They called the hotel, confirmed the ad was wrong, and pushed for a partial refund plus a small voucher for a future stay. The exact moment I felt satisfied was when the refund posted and the rep stayed on the line until it showed up — felt like someone took ownership. Not flawless, but it was resolved. Next time I’ll try booking direct, but credit where it’s due.
Strange check-in mess
total headache. The front desk told me my booking couldn’t be found. I sat there, waited, paced, called, and eventually paid for another room because I couldn’t miss the night. It felt awful to hand over cash twice. The weird twist: a different staff member later pulled up my original reservation in seconds and even said this mix-up happens with one employee sometimes. That surprised me — at least someone was honest about it. I immediately reached out to Trivago for a refund and then… crickets. Emails, calls, promises that someone would follow up, but nothing concrete so far. So my doubts before booking weren’t totally wrong, and they didn’t disappear — except that I was pleasantly surprised by the hotel employee who fixed the record quickly. Bottom line: inconvenient, stressful, and still unresolved on the refund front.
About Trivago
Having adequate information about any course of action is important for any decision-making process. The knowledge of available options provides a basis for comparison and contextualization that ensures that decisions are based on preferences and choices, not made haphazardly. When traveling, whether on a budget or not, it is important to know the options of accommodation available at the destination, and having an idea of what their services encompass would ensure there are no last-minute discoveries that could ruin an intended outing/vacation/business meeting/family gathering/reunion. Trivago claims to be an online compendium of hotel databases across the world. Read honest reviews of Trivago here before visiting their website.
About Trivago
Trivago is a hotel search and price comparison website that is also used for booking of lodgings by guests and advertisements by hoteliers. The company was the first hotel search engine in Germany, founded in Dusseldorf, in 2005.
Trivago - Find your ideal hotel at the best price
Products and Services of Trivago
Trivago has an application that can be used to search hotel prices, location, and other information, as well as bookings. There is also the Trivago Hotel Manager, which compiles the databases of the hotels on the platform and updates them regularly. The company has a rating index for all the hotels on its platform according to price, location, food, internet, and other facilities. The price rating index displays the average price of overnight accommodation for the most popular cities across the world.
Compliments, complaints, and tips for Trivago
Have you used the Trivago search engine for your research and bookings in the past? Would you describe their services as satisfactory, and their recommendations as appropriate? Would you recommend them to your colleagues? Your tips on how the company can improve its service delivery will be enormously treasured.
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Last update: November 2025
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Review with most votes
Mediocre experience with Triva
I've been using Trivago for a few years now to book my hotel stays and I've generally had a decent experience with the company. The website is easy to navigate and search for th... Read onBy: Jerrod Haag