Trivago70 reviews
This score is based on 70 genuine reviews submitted via US-Reviews since 2023.
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That toothy ad makes me mute or flip channels, kind of effective but it wears on you after a bit.
Half in Barcelona
Searched for Barcelona hotels; about half the results weren't in Barcelona — weird. Support took a while to respond but fixed some. Delivery of results feels sloppy, still usable.
Moving day delivery
Needed it for a bad back during our move. Delivery was on time. Driver helped with one heavy box. Customer service replied slowly, though.
Daily quick check
I check it before every weekend trip. Quick to open, not fancy. Info is mostly current but sometimes out of date. Saved me planning for short city trips.
Skeptical at first
I wasn't sure at first, but the booking confirmation arrived fast and customer support actually answered quickly. Kinda surprised — works well. Wish they'd keep that pace; I'd tell friends to try it.
Price mismatch mess
I hesitated before booking because the site showed £29; I tried to book for a weekend trip and found the rate was for November only, price shot above £100, not great.
Worth the gamble
I almost skipped this place after reading mixed reviews, but tried it Friday night. Food and servers were great, Matti was friendly, the other owner kinda rude — still glad I went.
Fast fix, pleasantly surprised
Tried to add another night and the chat was kinda bot-like at first, but once I finally talked to a person the booking update and confirmation were delivered super fast. Customer service surprised me—way better than some other sites I’ve used recently, honestly, too.
Annoying ad, decent delivery
I was halfway through checkout when that ad popped up — kinda annoyed, honestly. The booking itself went okay and the delivery arrived on time; customer support felt useless though, which bummed me out.
Almost walked away
I started using it last week, skeptical—had to cancel for a family emergency and worried they'd be impossible. Support was slow but finally helped and I got most of my refund, so I'm actually pretty happy with how it turned out.
Hotel booking headache
Won't use Trivago again — short version. I tried to change a hotel date for a work trip, they refused refund or even cancel within 24 hours. Now I call hotels myself, saves time and stress.
Wrong-state booking mess
I spotted the deal on a blog and told a friend to book it — big mistake. They reserved a California hotel in Minnesota, and the confirmation said nonrefundable. Had to get my bank involved to get money back. Funny, frustrating, now I triple-check location.
Cast chaos and callbacks
Crutches, two casts, broke my wrist and ankle — not the timing for a getaway. I asked to reschedule and was told several times I'd get a refund. After some chasing and a few annoyed calls, customer service finally sent the refund confirmation. Delivery was slow, but hey, it arrived.
Booking snag
Right after I'd clicked book and started unpacking, I noticed the rate was $20 more per night than the hotel. No phone support, only email, and when someone got sick they offered nothing—no voucher, no partial refund. Delivery of confirmation was fine, quick.
Wrong price, right people?
I was hunting a room because my back gave out during a chaotic move. Trivago showed a sweet price. Clicked and boom — booking sites charged double or triple. Ugh. I called support; they were actually helpful and patient, which calmed me down. Still, prices are unreliable. Be ready to double-check, though.
Nice app, but watch out
they charged my card but hotel said they hadn't been paid, so I got billed there too. Tried contacting support a bunch, no reply. Also ended up paying £40 more than hotel.
Same price, wrong hotel
At check-in the clerk pointed to a different, cheaper property but I was charged the same rate. I hesitated before booking (had red flags), needed a room during a move because my back hurt, so I booked anyway. Called support and emailed; both said they couldn't help. Pretty frustrating.
Three tries, mixed results
honestly call hotels directly; hope Trivago fixes availability soon.
Weekend bummer
extra resort fee (about $28), taxes on top, and they stuck me in a smokey room they never mentioned. Kinda gross, kind of annoying. Felt like a bait-and-switch, so yeah, lesson learned the hard way.
Booked wrong date, waiting on a refund
I booked a trip last week and noticed they'd charged me for the wrong date. First impression of the site was fine - booking was quick - but the issue hit afterward. I called, got through after a couple days, was told to wait 24 hours for a refund. That was a day ago and still nothing. It works for bookings, just don't expect quick refunds.
About Trivago
Having adequate information about any course of action is important for any decision-making process. The knowledge of available options provides a basis for comparison and contextualization that ensures that decisions are based on preferences and choices, not made haphazardly. When traveling, whether on a budget or not, it is important to know the options of accommodation available at the destination, and having an idea of what their services encompass would ensure there are no last-minute discoveries that could ruin an intended outing/vacation/business meeting/family gathering/reunion. Trivago claims to be an online compendium of hotel databases across the world. Read honest reviews of Trivago here before visiting their website.
About Trivago
Trivago is a hotel search and price comparison website that is also used for booking of lodgings by guests and advertisements by hoteliers. The company was the first hotel search engine in Germany, founded in Dusseldorf, in 2005.
Trivago - Find your ideal hotel at the best price
Products and Services of Trivago
Trivago has an application that can be used to search hotel prices, location, and other information, as well as bookings. There is also the Trivago Hotel Manager, which compiles the databases of the hotels on the platform and updates them regularly. The company has a rating index for all the hotels on its platform according to price, location, food, internet, and other facilities. The price rating index displays the average price of overnight accommodation for the most popular cities across the world.
Compliments, complaints, and tips for Trivago
Have you used the Trivago search engine for your research and bookings in the past? Would you describe their services as satisfactory, and their recommendations as appropriate? Would you recommend them to your colleagues? Your tips on how the company can improve its service delivery will be enormously treasured.
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Last update: December 2025
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Review with most votes
Mediocre experience with Triva
I've been using Trivago for a few years now to book my hotel stays and I've generally had a decent experience with the company. The website is easy to navigate and search for th... Read onBy: Jerrod Haag