Trivago - Overall Rating based on 30 reviews
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Overcharged and no reservation
They totally ripped me off and didn't even save my room. I couldn't find a phone number to call and speak with an actual person, and all I got in response to my messages were automated replies from bots. It was so frustrating and left me feeling cheated with nowhere to stay.
Hotel booking
I've been using this service for a while, and it's really come in handy for me when I'm booking hotels. I like that there are lots of different options to choose from and it's super easy to compare prices all in one spot. The website is really user-friendly, which makes it a breeze to find just what I need. So far, I've had a great experience using this service and I plan to keep using it in the future.
Hotel stay
I recently stayed at this large hotel that had fun events happening every day. They offered a variety of delicious food options and had a gorgeous beach nearby. The only downside was the staff working at the buffet. They were not friendly at all, refusing to even offer water and getting into arguments in front of guests. We ended up having to bring our own drinks from our rooms to avoid dealing with them. It's disappointing to see such a lovely hotel being negatively impacted by grumpy employees. Hopefully they can address this issue by installing self-service drink dispensers.
Hotel booking scam
I found this hotel booking site and got charged 114 euros for a room that wasn't even there anymore. It was really frustrating and I wouldn't recommend anyone else to use this site.
Airline ticket booking
My experience trying to book a flight to Barcelona with Trivago wasn't great. At first, they showed me a really good price, but when I tried to book it, I got a message saying there was a problem with my credit card. Turns out, the price they advertised wasn't actually available and they tried to offer me the same ticket for $200 more. I said no thanks, so they canceled the booking. What really bugged me was that they still had the original price listed on the site after all that happened.
Wedding trip booking
I just booked a hotel for a wedding trip on this platform, but I had to cancel the next day because of some unexpected stuff. I asked for a refund, but they said they couldn't give me back the $500 I paid. It was kind of frustrating and left me not very happy with how it all turned out.
Log cabin stay near Kielder bike park
I really liked how close the cabin was to Kielder bike park. It had all the things we needed, plus a super clean hot tub. Just a heads up though, those midges can be a pain - make sure to pack some citronella to keep them away. I totally suggest staying at this place in Northumberland.
Hotel booking price comparison
Trivago was a lifesaver for me when it came to booking my hotel. They did all the hard work of comparing prices from a bunch of different booking sites, which saved me so much time and money. I really appreciated how they laid out all the options for me, making it easy for me to pick the best one for my trip. Trivago definitely goes above and beyond for their customers, and I can't recommend them enough for anyone looking to book accommodations.
Hotel booking in Rome via travel website
I found a hotel in Rome on Trivago and booked it through Rehlat. But after 3 weeks, they went ahead and canceled my booking. I checked out the Trustpilot reviews for the site and they were mainly negative. Now I'm scrambling to find a new hotel with only 14 days left before my trip. It's really frustrating to deal with their lack of organization and accountability.
Massage experience in Agadir, Morocco
My husband and I recently went to Founty Spa in Agadir, Morocco, but our experience was really disappointing. We were hoping for a relaxing time, but instead, we had to deal with some uncomfortable situations. Even though we had paid a deposit and extra fee, the massages we received were far from professional. There was a lack of privacy, they gave my husband an intimate massage without asking, and they completely disregarded my boundaries and comfort. The apology and refund from the management didn't really make things better for us. It's important for places like this to always make professionalism, respect, and customer comfort a top priority to prevent these kinds of unacceptable incidents in the future.
Booking experience disappointment
I recently tried booking a room on this platform and it was a letdown. They said they have the best deals, but I couldn't find any affordable rooms available on the dates I wanted. Checked other sites and those rooms were actually there. Also, noticed Trivago shows low ratings but couldn't read the reviews. Basically, using Trivago was a waste of time and money. Now I get why the ACCC found them guilty of misleading people.
Fraudulent bookings
I can't believe what happened when I booked my hotel stay through this website. I ended up getting scammed by companies like Alpharooms and Love Holidays, who took my money for bookings at closed hotels. I was left stranded and had to sleep on the beach because of their irresponsibility. And to top it off, getting a refund was like pulling teeth. Trivago, please stop allowing these shady companies on your site!
Tried booking, failed
I wanted to book a trip, but it was a complete disaster. I tried making the booking on two different browsers using two different credit cards, both late at night and early the next morning, but couldn't get past the final "Complete Booking" step. I even reached out to customer support, and I have to say, it was totally useless - they didn't provide any assistance at all. All I got was another number to call to complete the booking. After reading other reviews, I think it might have been a bait and switch situation. I'm not falling for that!
Hotel stay for 2 nights
I spent a couple of nights at this really neat hotel and it was amazing! The place had beautiful surroundings, cozy rooms with all the amenities you could ask for, and delicious food that was always hot. But the highlight was definitely the staff - they were all incredibly friendly and went above and beyond to help out. Big shoutout to them for being so awesome and putting in the effort!
Double payment issue with Trivago booking
I've had a really bad experience with Trivago lately. I booked a hotel using their site and ended up getting charged twice on my account. It was a big hassle for me financially, happening not just once but twice. When I tried to get help from Trivago and Expedia, it was super hard to reach them and fix the problem right away. Dealing with it all was super frustrating and took up a lot of my time. In the end, I only got back less than half of what I was owed after waiting for almost two weeks.
Hotel booking experience
I wanted to share my recent hotel booking experience with you all. I tried booking a room through an online travel agency, and it turned out to be a letdown. They guaranteed a nice room but stuck me in a not-so-great spot. The hotel they picked was not what I had in mind, which left me pretty annoyed and feeling deceived. Just a heads up, be careful when booking with this online agency. Double-check your reservations to avoid getting stuck in a bad situation like mine.
Vacation at a holiday park
I stayed at a holiday park recently and I had such a great time. The staff there were amazing and really went out of their way to make sure I had a good experience. They greeted me warmly when I arrived and were super helpful during my stay. I was really impressed by how great their service was.
Booking experience with a hotel
I had a really bad experience booking a hotel through that website recently. They sent me to a hotel that ended up being a scam, and I lost $2500 because of it. Even after asking for help, no one took responsibility and I never got it sorted out. It's pretty upsetting that they keep promoting places that are so dishonest.
Stayed at an awesome B&B in Scotland
My family and I had such a great time at this cute B&B in Scotland! Our host, CJ, was absolutely fantastic. The rooms were really cozy and clean, and the views from our room were like something out of a movie. CJ really went the extra mile to ensure we had an unforgettable experience. I would totally recommend it, 10/10!
Hotel booking experience
My experience booking a hotel through this platform was really disappointing. I thought I was making a reservation, but turns out a different company was actually handling the booking process. They charged me upfront, but then told me later that they couldn't guarantee the booking and needed confirmation from a third party. It's just not right to lack transparency and accountability like that. It's not fair to customers like me.
Review with most votes
Mediocre experience with Triva
I've been using Trivago for a few years now to book my hotel stays and I've generally had a decent experience with the company. The website is easy to navigate and search for th... Read onBy: Jerrod Haag