Trivago30 reviews
This score is based on 30 genuine reviews submitted via US-Reviews since 2023.
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I figured it out halfway through the call with the Holiday Inn—no reservation under my name, despite the confirmation email from Algotels. I felt that dull sinking feeling, then the desk agent actually dug in and found a last-minute room they held for walk-ins and offered it at a better rate than the rip-off I paid elsewhere. That’s the moment I stopped stewing and felt relieved; not great, but enough. I still had to dispute charges with my bank and pester Trivago and Algotel with no real response, which is annoying. If you use third-party sites, double-check with the hotel directly and be ready to call your bank. Wish sites would be held accountable, but hey—hotel staff saved the day this time, actually really grateful overall.
Closed pool, mixed service
we showed up ready to chill and the pool we planned to use was taped off for two days — not ideal. The drink package was also confusing; after 11pm the bar charged extra for stuff we thought was included, so we ended up wandering out for drinks a few nights (annoying). On the plus side, once we pushed and chased them the front desk did eventually reply and offered a small gesture, so it wasn’t entirely ignored. Delivery of what was promised felt sloppy though — noisy construction every day with no heads-up would’ve been a deal-breaker if I’d known (and I’ve had better heads-up from other hotels). Overall I started very skeptical but ended a bit mollified by the follow-up. Still, for customer service and actually delivering the package they sell, there’s clear room to improve.
Booked a ghost listing
I pulled up the confirmation email and had that weird sinking feeling — this can't be right. My daughter booked a place through Trivago about three weeks ago for a weekend trip; first impression of the site was fine, clean interface, easy search. Turned out the listing was closed permanently, doors locked, nothing there. We lost the booking fee and when we asked Trivago they basically said they're a search engine and couldn't help — dry, formal response, no real support. That one detail — the listing being fake — ruined the trip. I'm skeptical of their vetting now, but I also feel a little satisfied we got clear answers on who to contact next and learned to double-check host contact and reviews before booking. Won't forget that — lesson learned, sadly useful.
Misleading listing, but they finally fixed it
We booked a Days Inn through Trivago for a late-night stop in Edmonton. The ad showed a microwave, mini fridge, breakfast and coin laundry — things we actually needed because I travel with medication and my back was wrecked after a long drive. We arrive and none of it exists. Frustrating, plain and simple. I called Trivago and three different agents promised a callback in 30 minutes. No one called. So I kept calling, repeating the same story to new people, ugh. This morning someone finally listened. They called the hotel, confirmed the ad was wrong, and pushed for a partial refund plus a small voucher for a future stay. The exact moment I felt satisfied was when the refund posted and the rep stayed on the line until it showed up — felt like someone took ownership. Not flawless, but it was resolved. Next time I’ll try booking direct, but credit where it’s due.
Strange check-in mess
total headache. The front desk told me my booking couldn’t be found. I sat there, waited, paced, called, and eventually paid for another room because I couldn’t miss the night. It felt awful to hand over cash twice. The weird twist: a different staff member later pulled up my original reservation in seconds and even said this mix-up happens with one employee sometimes. That surprised me — at least someone was honest about it. I immediately reached out to Trivago for a refund and then… crickets. Emails, calls, promises that someone would follow up, but nothing concrete so far. So my doubts before booking weren’t totally wrong, and they didn’t disappear — except that I was pleasantly surprised by the hotel employee who fixed the record quickly. Bottom line: inconvenient, stressful, and still unresolved on the refund front.
Not what the pictures showed
a lot of staff weren’t wearing masks, unless you were in the restaurant. In elevators and hallways many had no face coverings, which felt off given ongoing concerns. Breakfast was self-service and I found dirty plates and cups left out a few times, which again points to poor delivery of basic service. The real problem came on our last day. From day one the bathroom floor flooded a bit every time someone showered — a leak or a bad drain, I don’t know — and on check-out day they said they needed to move us to a two-bed room for ten minutes to fix it and that they would add an extra bed. It was 10 a.m., we had plans, they promised it would be sorted. At 1 p.m. I reminded reception about the extra bed. The receptionist wrote it down, I was told it would be done. We left for the afternoon and came back at 10 p.m. No extra bed. I called the desk, went down, was told repeatedly “I’ll fix it in ten minutes.” Nothing. No one called us back. At 11:10 p.m. the receptionist admitted there were no extra beds available and suggested a sofa, even though we had paid for three beds. I asked to speak to a manager; he refused to call anyone. After more than an hour and a half of up-and-down and insisting, they finally put a mattress on the floor. Functional, yes. Respectful to guests who paid for three beds, not really. Delivery of promises and customer service were the weakest parts here, consistently.
Found a steal — then a little twist
annoying hiccup with the booking, but the service team turned it around and that made a big difference. Tip for others: take screenshots and reach out right away if something looks off. I’d give them another shot, just watch the timing and keep records.
Low Price Felt Off
that number doesn’t connect — lots of hold music, no help, and other customer service lines couldn’t fix it. I did eventually get the room sorted (after emails and a fair bit of time), so it wasn’t a total disaster, but it took persistence. I’ve had better experiences booking directly with hotels or through reputable OTAs that answer the phone. Bottom line: my initial doubts weren’t wild paranoia; they were worth listening to. If you book this way, read the fine print, screenshot everything, and be ready to push for answers. It works sometimes, but it’s not smooth and definitely not trustless.
Overcharged and no reservation
They totally ripped me off and didn't even save my room. I couldn't find a phone number to call and speak with an actual person, and all I got in response to my messages were automated replies from bots. It was so frustrating and left me feeling cheated with nowhere to stay.
Hotel booking
I've been using this service for a while, and it's really come in handy for me when I'm booking hotels. I like that there are lots of different options to choose from and it's super easy to compare prices all in one spot. The website is really user-friendly, which makes it a breeze to find just what I need. So far, I've had a great experience using this service and I plan to keep using it in the future.
Hotel booking scam
I found this hotel booking site and got charged 114 euros for a room that wasn't even there anymore. It was really frustrating and I wouldn't recommend anyone else to use this site.
Airline ticket booking
My experience trying to book a flight to Barcelona with Trivago wasn't great. At first, they showed me a really good price, but when I tried to book it, I got a message saying there was a problem with my credit card. Turns out, the price they advertised wasn't actually available and they tried to offer me the same ticket for $200 more. I said no thanks, so they canceled the booking. What really bugged me was that they still had the original price listed on the site after all that happened.
Wedding trip booking
I just booked a hotel for a wedding trip on this platform, but I had to cancel the next day because of some unexpected stuff. I asked for a refund, but they said they couldn't give me back the $500 I paid. It was kind of frustrating and left me not very happy with how it all turned out.
Hotel booking price comparison
Trivago was a lifesaver for me when it came to booking my hotel. They did all the hard work of comparing prices from a bunch of different booking sites, which saved me so much time and money. I really appreciated how they laid out all the options for me, making it easy for me to pick the best one for my trip. Trivago definitely goes above and beyond for their customers, and I can't recommend them enough for anyone looking to book accommodations.
Hotel booking in Rome via travel website
I found a hotel in Rome on Trivago and booked it through Rehlat. But after 3 weeks, they went ahead and canceled my booking. I checked out the Trustpilot reviews for the site and they were mainly negative. Now I'm scrambling to find a new hotel with only 14 days left before my trip. It's really frustrating to deal with their lack of organization and accountability.
Booking experience disappointment
I recently tried booking a room on this platform and it was a letdown. They said they have the best deals, but I couldn't find any affordable rooms available on the dates I wanted. Checked other sites and those rooms were actually there. Also, noticed Trivago shows low ratings but couldn't read the reviews. Basically, using Trivago was a waste of time and money. Now I get why the ACCC found them guilty of misleading people.
Fraudulent bookings
I can't believe what happened when I booked my hotel stay through this website. I ended up getting scammed by companies like Alpharooms and Love Holidays, who took my money for bookings at closed hotels. I was left stranded and had to sleep on the beach because of their irresponsibility. And to top it off, getting a refund was like pulling teeth. Trivago, please stop allowing these shady companies on your site!
Tried booking, failed
I wanted to book a trip, but it was a complete disaster. I tried making the booking on two different browsers using two different credit cards, both late at night and early the next morning, but couldn't get past the final "Complete Booking" step. I even reached out to customer support, and I have to say, it was totally useless - they didn't provide any assistance at all. All I got was another number to call to complete the booking. After reading other reviews, I think it might have been a bait and switch situation. I'm not falling for that!
Double payment issue with Trivago booking
I've had a really bad experience with Trivago lately. I booked a hotel using their site and ended up getting charged twice on my account. It was a big hassle for me financially, happening not just once but twice. When I tried to get help from Trivago and Expedia, it was super hard to reach them and fix the problem right away. Dealing with it all was super frustrating and took up a lot of my time. In the end, I only got back less than half of what I was owed after waiting for almost two weeks.
Hotel booking experience
I wanted to share my recent hotel booking experience with you all. I tried booking a room through an online travel agency, and it turned out to be a letdown. They guaranteed a nice room but stuck me in a not-so-great spot. The hotel they picked was not what I had in mind, which left me pretty annoyed and feeling deceived. Just a heads up, be careful when booking with this online agency. Double-check your reservations to avoid getting stuck in a bad situation like mine.
About Trivago
Having adequate information about any course of action is important for any decision-making process. The knowledge of available options provides a basis for comparison and contextualization that ensures that decisions are based on preferences and choices, not made haphazardly. When traveling, whether on a budget or not, it is important to know the options of accommodation available at the destination, and having an idea of what their services encompass would ensure there are no last-minute discoveries that could ruin an intended outing/vacation/business meeting/family gathering/reunion. Trivago claims to be an online compendium of hotel databases across the world. Read honest reviews of Trivago here before visiting their website.
About Trivago
Trivago is a hotel search and price comparison website that is also used for booking of lodgings by guests and advertisements by hoteliers. The company was the first hotel search engine in Germany, founded in Dusseldorf, in 2005.
Trivago - Find your ideal hotel at the best price
Products and Services of Trivago
Trivago has an application that can be used to search hotel prices, location, and other information, as well as bookings. There is also the Trivago Hotel Manager, which compiles the databases of the hotels on the platform and updates them regularly. The company has a rating index for all the hotels on its platform according to price, location, food, internet, and other facilities. The price rating index displays the average price of overnight accommodation for the most popular cities across the world.
Compliments, complaints, and tips for Trivago
Have you used the Trivago search engine for your research and bookings in the past? Would you describe their services as satisfactory, and their recommendations as appropriate? Would you recommend them to your colleagues? Your tips on how the company can improve its service delivery will be enormously treasured.
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Last update: October 2025
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Review with most votes
Mediocre experience with Triva
I've been using Trivago for a few years now to book my hotel stays and I've generally had a decent experience with the company. The website is easy to navigate and search for th... Read onBy: Jerrod Haag