Undercover Tourist - Overall Rating based on 21 reviews
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Four tickets to a theme park
I bought four tickets to a theme park from this company recently, and everything went smoothly at first. But, when our plans changed and one person couldn't make it, things got frustrating. I tried to cancel just one ticket, but was told I had to reorder the other three first and provide proof before they would cancel the original order. This wasn't clear on their website, and when I asked about it, they just said it was their policy. This lack of transparency is worrying and just not okay. So, I decided to cancel the whole order and buy new tickets directly from the theme park. It's been two weeks and I still haven't gotten my refund. If I don't get it soon, I'll have to dispute the charges. Overall, my experience with this company has been really disappointing, and I wouldn't recommend them to others in the future.
Ticket purchase delay
I bought concert tickets from this place and really wish I hadn't. The website was easy enough to use, and checking out was smooth. But little did I know, I'd have to wait nearly two months to actually get my tickets. What a joke! They took my money quick, but the ticket seller was slow to reach out. Forget about a refund - that's not happening. The customer service person I talked to was unfriendly and made it clear that these tickets were final. Plus, a discount voucher mysteriously disappeared when I hit the pay button. Shady business, for sure! I won't buy from them again, and I'll definitely warn my friends.
Attractions tickets
I had a really bad experience buying tickets from this company. I got the tickets quickly, but then they cancelled them not long after. I had a hard time getting a refund because they were taking their time giving me back my money. I recommend avoiding this company to save yourself the trouble and stress that I went through. I wish I had done more research before buying from them.
Universal Studios VIP tour tickets
I bought tickets for the Universal Studios VIP tour and had a really frustrating time with customer service. I needed to change the tour time, but I kept getting bounced between Undercover Tourist and Universal Studios. They both said the other was supposed to make the change. Finally, I had to buy new tickets for the time I wanted, and then get a refund for the first ones. But now, just a few days before my trip, the new tickets won't work on the Universal app while the old ones do.
Black Friday deal for SeaWorld San Diego
I recently snagged a Black Friday deal for SeaWorld San Diego. I was so pumped to get the buy one get one free ticket offer, but turns out I got tricked into buying more tickets than I needed to get the free ones. I tried calling customer service multiple times and finally figured out what happened. To top it off, I found out the deal wasn't even any better than what SeaWorld had on their website. What a waste of my money, time, and energy dealing with three different customer service reps. Needless to say, I won't be using that site again.
Great Disneyland deal, hotel mistake
Alright, so the Disneyland tickets we scored here were an amazing deal, but man, the hotel we reserved totally messed up. Last minute, we had to shell out way more money because they didn't book it correctly. And instead of trying to make things right, they just kept apologizing without taking any action. Super frustrating! I'm definitely trying a different app next time.
New York City pass purchase
I just want to share my experience as a customer who bought a New York City pass from their website. Honestly, they say they offer refunds but they actually don't. It's pretty annoying to be given the wrong information like that, so I suggest not buying anything through them. I think it's better to just go straight to the company to make sure you get the right service and policies.
Cheaper tickets, misleading policy
Don't believe those fancy ads that promise a 90-day refund policy and a whole year to use your tickets. It's all fake! I tried to change my Universal Hollywood tickets to an earlier date and they wouldn't let me, completely ignoring their supposed return policy. The email is lying about the 90-day guarantee applying to all tickets - don't make the same mistake I did.
Theme park tickets
I bought some tickets for a theme park from this company not too long ago and it didn't go well. The customer service was basically non-existent and didn't really help me out. Even though I gave them lots of details and screenshots, they couldn't fix the problem I was having. It was annoying to keep getting responses that didn't actually solve anything. In the end, I wouldn't suggest going with this company if you're looking to buy tickets.
Kennedy Space Center tickets
I recently bought tickets for the Kennedy Space Center from this company and I have to say, I was really let down by the whole experience. Right after I made the purchase, I realized I goofed because the location was way too far from where we were staying. I reached out to customer service right away asking about a refund, but they were super confusing and resistant about it. Even after showing them screenshots and proof of the unclear refund policy on their website, they told me the tickets couldn't be refunded. The whole thing was really frustrating and felt unprofessional. My advice to anyone thinking about buying tickets from this company is to be careful because their customer service is not great and their refund policy is not clear at all.
Ticket issue with lack of customer service
I recently had a really disappointing experience with my ticket purchase through this vendor. I got the wrong ticket and when I contacted customer service to try to get the right one, they told me no. I ended up calling the theme park directly, and they were super nice about helping me get an upgrade if they could find the ticket in their system.
It was weird that Undercover Tourist didn't want to work with me, especially when the theme park was totally cool with it. Turns out, the ticket number they gave me didn't match the one the theme park had, which made things even more complicated. I tried reaching out to them several times on the day I bought the ticket, but they wouldn't budge - no refunds, changes, or modifications allowed.
It was frustrating that Undercover Tourist didn't seem interested in helping or trying to fix the issue. Overall, my experience with them was pretty disappointing, and I'd suggest buying directly from the theme park to avoid dealing with their customer service problems.Bought 2 tickets
Man, this company is ridiculous! I ordered 2 tickets that were supposed to come right away, but it's been 4 days and I still haven't gotten them. They already took my money and now they won't even give me a refund because it's supposedly a final sale. But seriously, how can it be final if I never even received the tickets? I'm so fed up, I definitely won't be using them again!
Ticket voucher complications
My experience buying ticket vouchers through this service was not great. When I got to the theme parks, I ran into a lot of problems trying to use the vouchers. One time, I had to wait around for an hour at a park for someone to help me with my voucher because the staff couldn't figure it out right away. And then at another park, I had to stand in line for a manager to print actual tickets because the voucher wouldn't work at the entrance. It was really stressful and took away from the fun day I was supposed to have. Even though the prices were probably cheaper with this service, dealing with all the issues with the vouchers made it not worth it in the end.
Booking experience
My experience trying to make a reservation was really frustrating. When I was trying to pay, I had a lot of problems that made it really hard to finish the checkout process. But after trying a bunch of times, I finally managed to make my booking.
Universal and Disney tickets
I was pretty happy at first when I bought tickets for Universal and Disney from here. The website was easy to use, and I got a quick response to my question. But then, my excitement turned to disappointment when I found out about the big fee for using my UK credit card. That extra charge totally canceled out any money I saved by buying the tickets on this site. Definitely left a bad taste in my mouth.
Three theme park tickets
I just bought three tickets for a theme park and it all went really well. At first, I was unsure because of some bad reviews I saw, but I decided to go for it since they had a discount. The process they called "validation" that others had talked about was easy, all I had to do was enter the pending amount on my credit card. After that, I got the tickets in less than a minute. And I was happy to see that the tickets worked on the theme park's website.
4 day tickets to WDW
I recently bought 4-day tickets to WDW for myself and 3 other adults from this company, and let me tell you, it was a big letdown. The total was $2,635.80 (US), which I thought was a good price at the time. But later I found out I could have gotten the same tickets for the same days on the WDW official website for only $2,198.16 (US). When I contacted Undercover Tourist about this, they basically said tough luck and wouldn't give me a refund or anything. I won't be recommending them to anyone in the future, that's for sure.
Comedy Show Tickets
Hey there, just wanted to share my recent experience buying tickets for a comedy show. I've been a loyal customer for a while now, but this time around it was a letdown. I bought the tickets with plenty of time before the show, but they only showed up less than a day before the event. It was frustrating not knowing when they would arrive. When I reached out to customer service, I didn't get much help at all, no refunds or quick ticket access. Overall, I'm pretty disappointed with the service. I don't plan on using this company again in the future.
Universal Studios tickets refund
I just had to get a refund on my Universal Studios tickets and I gotta say, the team was super awesome with their communication and reassurance during this stressful time. I got my money back in my account today without any issues. I really appreciate how supportive and understanding they were throughout the whole process, especially given the tough situation we're all dealing with. It really proves that this company knows how to take care of their customers.
Quick and easy Disney tickets
I just snagged two 1-day Disneyland tickets for my kiddos using this service. It was super late on October 8th when I made the purchase, but everything went smoothly and was easy to do. I couldn't find these tickets anywhere else, so I was happy to find them here. Since we could only reserve for the 18th and 20th of October at the Park we wanted to go to, I decided to secure our tickets early. Paying with PayPal was quick, and I got the tickets sent to my email right after booking. Before I made the purchase, I chatted with Louise who was fast in answering my questions and giving me useful info. I used the 12-character code on my e-tickets to reserve our spot at the park on the Disney website, which all worked out smoothly. Overall, it was a good experience and I would recommend this service to others.
Review with most votes
Great ticket buying experience
Undercover tourist is great spot for buying tickets. This has been a great experience with them. Buying tickets for a long time here. There are lot of offers and discount wh... Read onBy: Harrison Quill